Dentalinsurance.com Reviews 

1,356
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, knowledge, and patience in guiding them through the process. Many people appreciate the professionalism and understanding of the representatives, who ensure a clear and easy experience. The user experience is frequently noted for its simplicity, allowing consumers to effortlessly compare different services and find suitable plans. Reviewers also commend the website for its clear information and user-friendly navigation, making the entire process straightforward and efficient. However, some customers also noted that the process could be cumbersome, with instances of wasted time or difficulty getting assistance.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of understanding and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the top-notch expertise and efficiency... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for comparing plans... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, our Customer Service Tech Reuben was great. Very patient and explained everything in a way that was very easy to follow and understand. Everything we have experienced with this company has... See more

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

Madison Park Family Dentistry and staff is the best I've ever experienced. Top notch services and expertise. State of the art equipment. Speedy. Clean! Treat yourself for a whole new experience.... See more

Rated 5 out of 5 stars

I have been looking for a stand alone dental plan. All other sites would have long phone calls, and still not provide the list of plans. But this site is terrific, I spent 10 minutes and signed up.... See more


Company details

  1. Dental clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,356)

333 reviews in the last 12 months

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Rated 3 out of 5 stars

1ST PERSON NEEDS TO BE RETRAINED

THE 1ST PERSON I SPOKE TO TOLD ME THEY DID NOT HAVE A PLAN 245. I SAID IT WAS ON YOUR WEB SITE. I WAS NOT GOING TO ARGUE SO I HAD HER SWITCH ME TO SOMEONE ELSE. HIS NAME WAS I BELIEVE WAS CASEY? HE TOOK GOOD CARE OF ME. HE SAID WE DO HAVE A 245 PLAN.

6 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. Thanks for your persistence on this. Glad you were able to get the plan you were interested in. I'm going to reach out to the Representatives you chatted with and see where things went off the rails a bit. Please feel free to reach out if you have any other questions, or if additional issues pop up. Thank you for trusting us with your business, and please have a good day.

Rated 5 out of 5 stars

Jose was friendly and extremely…

Jose was friendly and extremely knowledgeable. I called because I had an abundant amount of questions that I needed to ask an actual person. He was patient and very detail oriented. I felt very comfortable signing up after his easy to follow, yet precise and thourough explanation of my policy. In my line of work, there is a multitude of independent contractors that need to aquire their own personal insurance policies and I am going to recommend Guardian to each and every one of them! Thank you for making a seemingly stressful process easy and comforting.

4 May 2026
Rated 3 out of 5 stars

Cumbersome , unfair processs!

I called a week ago to inform America’s that my husband had passed away. I told them I wanted to cancel his part of our dental plan, but keep me on the plan. They asked me to send a death serificate which I did, but they never said anything about my plan being terminated as well. I received a letter from America’s on Saturday 5/2/26 saying that my plan had been terminated as well! I had to call today and learned that I needed to sign up for a plan for myself. They switched me to sales to do that, but he had no knowledge of my previous plan ,but told me I would have to go back to customer service to request credit for that plan being applied to my new plan. Very cumbersome and unfair way to treat along time customer!

4 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. I'm so sorry for your loss and for the way this was handled. We are not the Carrier, Ameritas, but we are here to help you navigate this. If you are still needing assistance, or if you want to discuss how things went, please give us a call. Let the support team know what's going on and they can help solve any remaining issues. Please have a good day.

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