The Dental Law Partnership Reviews 

545
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, understanding, and professionalism, making them feel listened to and supported during stressful times. The customer service is frequently highlighted as exceptional, with many appreciating the clear explanations, prompt responses, and regular updates on their claims. People are very satisfied with the service provided, often noting the efficiency and ease of the process, leading to successful outcomes and compensation. However, some reviewers were not happy with the communication, citing long waits for updates and unanswered emails, which led to frustration and delays in their cases. A few other people also felt that the company did not provide sufficient transparency regarding their work or itemized billing, and in some instances, claims were rejected after significant effort.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the understanding, empathetic,... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the successful... See more

Service

Consumers find service to be positive, with many expressing high satisfaction and gratitude for the support... See more

Response time

Customers consistently note positive experiences with response times, with many appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first instance of call with Dental Law and Faye was very kind enough to hear my issue and raised a file to take it forward with the dental negligence team . Happy for the immediate s... See more

Company replied

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied


Company details

  1. Law firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(545)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very honest professional and helpful…

Very honest professional and helpful all times

12 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Victoria, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good service

Can't fault the service so far, friendly, succinct, and understanding.

11 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Alex, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

I contacted them and they got back to…

I contacted them and they got back to me promptly. Within a few days i had an answer to my enquiry and the lady I spoke to was very pleasant and polite. She is a great representative for the company.

8 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Debbie, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Helpful team who are listening to my…

Helpful team who are listening to my health complaint..
Quick response time in letting me know the next steps.

7 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Jo, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

From start to finish the process ran…

From start to finish the process ran very smoothly. Laura was very easy to talk to would return my phone calls straight away and kept me well informed what was going on. Highly recommend

5 August 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Susan, thank you for taking the time to leave such a lovely 5* review! We're thrilled to hear your experience has been so positive - we will make sure to pass on your kind words to Laura. We wish you all the best :)

Rated 5 out of 5 stars

Professional law firm

I recently reached out to the firm concerning my dentist's negligence and malpractice, and I must say that Faye was incredibly helpful and professional. I would highly recommend their services to anyone seeking assistance against dentists who may not be upholding their duty of care towards patients.

24 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Daniela, thank you for taking the time to leave an amazing 5* review! We're thrilled to hear your initial experience with Faye has been so positive - we will make sure to pass on your kind words. We wish you all the best :)

Rated 5 out of 5 stars

So quick and efficient

So quick and efficient

17 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Arjan, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Dental Enquiry

Fast response to enquiry and full explanation of service offered from Law practise. Professional and considerate staff and reassuring experience.

14 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Kirsten, thank you for leaving such a lovely review for DLP. We're thrilled to hear of your positive experience with the team. We wish you all the best for the future :)

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish with the Dental Law Partnership has been great, James is a credit to your company thanks for all your hard work.

14 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Danny, thank you for leaving such a lovely review for DLP and James. We're thrilled to hear of your positive experience and we will pass on your kind words on to James. We wish you all the best for the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service.
Regular updates as to progress of claim.
Clear information.
Solicitor who dealt with my claim was professional and knowledgeable, kept me informed of progress of my claim.
Managed my expectations and any worries I had well and rasponded quickly to any queries I might have had.
Very positive experience after poor event via injury I sustained.

10 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for leaving such a lovely review for DLP. We're thrilled to hear of your positive experience. We wish you all the best for the future :)

Rated 5 out of 5 stars

I highly recommend DLP...

The Dental Law Partnership have been exemplary. I really do recommend using them for your Dental Negligence issues.

Tyla has been thorough, consistent and has kept every promise in terms of timelines and responses.

I feel I have recieved justice for the negligence I recieved. Although it has been a 4 year process I feel very pleased it has now come to an end and I have some compensation to reflect the awful situation I was put in back then.

9 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Michael, thank you for leaving such a lovely review for DLP and Tyla. We're thrilled to hear of your positive experience and we will pass on your kind words on to Tyla. We wish you all the best for the future :)

Rated 5 out of 5 stars

Extremely professional service

Extremely professional service. Thorough discussion and communication regarding the process and next steps

8 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Margaret, thank you for taking the time to leave such a lovely a review! We're thrilled to hear your experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

I had a positive experience working…


I had a positive experience working with DLP on my dental negligence claim. The team was professional, responsive, and clearly knowledgeable about the legal process. They guided me through each step, explaining everything in a way that was easy to understand. I felt supported throughout, and appreciated their commitment to securing a fair outcome. I would recommend DLP to anyone dealing with a similar situation

4 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Damian, thank you for taking the time to leave a review! We're thrilled to hear your experience with the team has been so positive - we wish you all the best :)

Rated 2 out of 5 stars

Not impressed

Not impressed. Took near on a year to have two different litigation workers and find out last month a missed email from late May - stating no claim.
I don't feel like both sides have been looked into correctly personally.
Considering the dentist never referred me to a periodontics and my teeth fell out when told I could have vaneers, I am very surprised with this outcome.
Had nothing but problems and false promises from the dental practice.

2 June 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Thank you for your review. We understand that you missed the email we sent you about your case, and you are welcome to contact us on 01270 613320 if you would like to discuss your concerns further.

Rated 5 out of 5 stars

Very professional and positive…

Very professional and positive experience
Jaine was thorough and helpful on the phone

3 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Paul, thank you for taking the time to leave a great 5* review! We're thrilled to hear your initial experience with Jaine has been so positive, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

New customer

Nicky was very patient and informative.
Great first impression of DLP!

3 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Sunny, thank you for taking the time to leave a great 5* review! We're thrilled to hear your initial experience with Nicky has been so positive, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

The call back system is brilliant

The call back system is brilliant, you listened to me and understood my concerns, and asked good questions.. 👌🏽

3 July 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Polite and understanding

Polite and understanding. Very professionsl

30 June 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave such a fabulous 5* review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

A few years ago I strongly suspected…

A few years ago I strongly suspected that I was the subject of dental negligence, so I contacted The Dental Law Partnership for legal advice. The Dental Law Partnership agreed that I had a case and Justine Jones was appointed as my solicitor. Justine carefully guided me through every stage of this complex legal case and made everything straightforward and easy for me.
The whole process took a few years but it was worth the wait as I've recently found out that this dentist accepts being negligent. I've now agreed to settle out of court with this negligent dentist for a 5 figure sum.

I highly recommend The Dental Law Partnership and Justine Jones - thank you very much!

19 June 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a positive review! We're so pleased to hear you had such a positive experience with The Dental Law Partnership and Justine. We will pass your kind words on - we wish you all the best :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look