Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explaine... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged... See more
Company replied
Browsing the site is easy and the information provided is quite useful. My order arrived safely and everything was correct, it just took longer to arrive than expected.
Company replied
Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.
Company replied
Company details
- Cosmetics shop
- Beauty product supplier
- E-commerce service
- Skin care products vending machine
- Vitamin & Supplements Shop
Written by the company
The first and only Concept Store for Scientifically-verified skincare. Confused by skincare labels and disappointed with results? Our in-house scientists rigorously analyse and approve every product you find at our store, so you can be confident in the quality of your skincare.
Contact info
Studio 4, Cloisters House, 8 Battersea Park Rd, SW8 4BG, London, United Kingdom
- + 44 (0)20 3963 9930
- help@dermoi.com
- dermoi.com
4.0
Great
422 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good brand selection
The selection of skincare brands is well thought out and feels more curated than many other shops. Happy with the order and will probably explore more products.
27 March 2026
Reply from Dermoi
Thank you for your lovely feedback! We're delighted to hear you’re happy with both your order and the service you received. Your support means a lot to us, and we look forward to welcoming you back again soon!
Love how the customer service is always…
Love how the customer service is always updating me regarding any delays or unavailable items, giving me the option to decide my situation
23 March 2026
Unprompted review
Reply from Dermoi
Thank you so much for your kind words! We’re really glad to hear that our customer service updates have been helpful and that you appreciate being kept informed and given options. We always aim to make your experience as smooth and transparent as possible. We truly value your support and look forward to serving you again soon!
Had an issue with an out of stock…
Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.
19 March 2026
Unprompted review
Reply from Dermoi
Thank you so much for your feedback!
We’re sorry to hear there was an issue with the product being out of stock, but we’re really glad we could resolve it quickly and process your refund without delay.
We truly appreciate your understanding and hope to provide you with a smoother experience next time.
Dermoi Customer Service
Good brands and clear info
Dermoi offers good brands and helpful explanations about the products. It made choosing easier and the order arrived well packed. Overall a very satisfying experience.
7 March 2026
Unprompted review
Reply from Dermoi
Thank you for your thoughtful feedback! We're so pleased to hear that you enjoyed our selection of brands and found the product information helpful when making your choice. It's great to know your order arrived safely and well packaged too. We truly appreciate your support and are delighted you had such a satisfying experience with Dermoi!
Love the fast delivery option as was…
Love the fast delivery option as was going on holiday and I actually got what I needed in time before my trip.
18 March 2026
Unprompted review
Reply from Dermoi
Thank you so much for your feedback! We’re delighted to hear that our fast delivery helped you get everything you needed in time for your trip.
Wishing you a wonderful holiday, and we look forward to supporting you again soon 💛
Been a dermoi persistent customer for a…
Been a dermoi persistent customer for a good few years now and have been dedicated to my skincare routine and assure you it's working.
12 March 2026
Unprompted review
Reply from Dermoi
Thank you so much for your continued support over the years—we truly appreciate your loyalty! It’s wonderful to hear that your skincare routine is working so well for you.
If you ever need any advice or recommendations, we’re always here to help 💛
recently had a delivery issue with my…
recently had a delivery issue with my parcel from dermoi but the customer service were very helpful and guided me through next steps and made sure to solve my issue
12 March 2026
Unprompted review
Reply from Dermoi
Thank you so much for your kind feedback! We’re really sorry to hear about the delivery issue, but we’re glad our customer service team was able to support you and resolve everything smoothly.
If you need any further assistance, please don’t hesitate to reach out—we’re always here to help. 💛
The product descriptions are detailed…
The product descriptions are detailed and helpful when deciding what to try. Everything in my order arrived correctly and well packaged. Overall a very positive experience.
25 February 2026
Unprompted review
Reply from Dermoi
Thank you so much for your kind feedback! We’re delighted to hear that the product descriptions were helpful and that your order arrived safely and well packaged. We always strive to make shopping as easy and enjoyable as possible, and it’s wonderful to know you had a positive experience. We look forward to serving you again soon!
customer service is to be appreciated…
customer service is to be appreciated as they always help and guide with product information and technical issues when ordering
10 March 2026
Unprompted review
Reply from Dermoi
Thank you for your kind words! We really appreciate your feedback. Our team always strives to provide helpful guidance and support with product information and any technical issues during the ordering process. We're glad to hear you had a positive experience, and we’re always here if you need any further assistance. 😊
product descriptions
Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explained the situation.
25 February 2026
Unprompted review
Reply from Dermoi
Thank you for your kind words! We’re so glad you found the product descriptions helpful and the brands trustworthy. We apologize again for the slight delay in delivery, but we’re happy our support team could assist you quickly. We look forward to serving you again soon!
Best regards,
The Dermoi Team
very happy with my new products ordered…
very happy with my new products ordered on dermoi website...can't wait to try them!
2 March 2026
Unprompted review
Reply from Dermoi
Thank you so much for your review! 💛 We’re thrilled to hear you’re happy with your new Dermoi products. Can’t wait for you to try them — we hope you love them as much as we do! ✨
Products never disappoint
Products never disappoint! I’m gradually building my skincare routine with them and seeing great results. Plus, the team gives excellent advice and tips - love this store!
26 February 2026
Unprompted review
Reply from Dermoi
Thank you so much for your lovely feedback! We’re so happy to hear you’re building your skincare routine with us and seeing great results — that’s exactly what we aim for. It means a lot that you value our advice and tips too. We’re always here to support you on your skincare journey! 💛
I had a lost parcel
I had a lost parcel, but Dermoi instantly sent a replacement. Their team genuinely cares and ensures you get what you ordered. Wonderful service!
20 February 2026
Unprompted review
Reply from Dermoi
Thank you for sharing your experience! We’re so glad we could resolve this quickly and get your order to you. Our team always aims to make sure every order reaches our customers, and we’re thrilled you’re happy with the service.
The membership rewards and consistent…
The membership rewards and consistent discounts are amazing. Great value for such high-quality skincare - definitely my go-to shop!
19 February 2026
Unprompted review
Reply from Dermoi
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the membership rewards and discounts, and that our skincare continues to be your go-to. Your support means a lot to us!
Super easy to order online
Super easy to order online, and the packaging is so elegant. Customer service was helpful and quick to respond when I had questions. Highly recommend!
25 February 2026
Unprompted review
Reply from Dermoi
Here’s a warm and polished reply you can use:
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the ordering process easy and seamless — that’s exactly what we aim for. It’s also lovely to know you appreciated the packaging; we put a lot of care into making every detail feel special.
We’re especially pleased that our customer service team was able to assist you quickly and helpfully. Your recommendation truly means a lot to us.
Thank you again for your support!
Absolutely love Dermoi
Absolutely love Dermoi! My order arrived faster than expected and the products are exactly as described. The quality is top-notch, and I can already see the results from my new skincare routine.
19 February 2026
Unprompted review
Reply from Dermoi
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you’re loving your Dermoi products and that your order arrived even faster than expected — that’s exactly the experience we strive to deliver.
It’s wonderful to know you’re already seeing results from your new skincare routine. Hearing this truly means the world to our team. Thank you for trusting Dermoi with your skin — we can’t wait to continue being part of your skincare journey! ✨
Worst customer service I have ever…
Worst customer service I have ever experienced. Bought 2 Demoia shower filters. One broke off after 2 months of service. Looks like a defective housing. Have called and written customer service for over a week now and no response. Can never get anyone on the phone or to call me back. Avoid using this company. I am very unsatisfied.
20 February 2026
Unprompted review
Reply from Dermoi
Dear Robert,
We are very sorry to hear about your experience. However, it appears there may be some confusion.
Dermoi (www.dermoi.com) is a scientifically vetted skincare platform, and we do not sell shower filters or products under the name “Demoia.”
It’s possible this review was intended for a different company. We kindly ask you to please double-check the retailer you purchased from.
If there is anything related to Dermoi that we can assist you with, please feel free to contact us directly — we are always happy to help.
Best regards,
Dermoi Team
Short expiry dates on retinol creams
I have previously ordered from Dermoi twice and was very pleased with both the service and the products, which is why I placed another order for two PCA Skin retinol creams. I received the order on 7th February and immediately contacted customer service to request a replacement, as the expiry dates on the creams were only two and three months away.
For a retinol product, one that must be introduced gradually and is not used daily, this is an unreasonably short shelf life. I also provided clear photos of the products showing the expiry dates.
Despite contacting them straight away, I have still not received any response. It is unacceptable to sell such expensive creams with such short expiry dates, especially at £84 per cream. I am extremely disappointed with the lack of customer service on this occasion.
1 February 2026
Unprompted review
Reply from Dermoi
Dear Customer,
Thank you for taking the time to share your feedback, and first of all, we would like to sincerely apologise for the frustration and disappointment this situation has caused you. We truly value your continued trust in us and are very sorry to hear that this experience did not meet your expectations.
Regarding the PCA Skin retinol creams, we would like to clarify that we source all of our products exclusively from verified and authorised suppliers. The information printed on the box refers to the product’s unopened shelf life (“Best before opening”). Once opened, the product is suitable for use for up to 6 months, as indicated by the PAO (Period After Opening) symbol.
That said, we completely understand your concerns — especially with retinol products, which are often introduced gradually and not used daily. Your feedback is important to us, and we genuinely regret that you did not receive a timely response after contacting customer service. This is certainly not the level of service we aim to provide.
Please contact our customer service team again (or reply directly with your order details), and we will prioritise your case to ensure a suitable solution is found as quickly as possible. We are committed to resolving this matter fairly and restoring your confidence in shopping with us.
Kind regards,
Dermoi team
I am extremely disappointed with…
I am extremely disappointed with Dermoi’s customer service regarding my recent orders.
Order 631017 – I have received the Catalyst Repair, however the Replenish product from this order has not been delivered.
Order 613557 – I have received the Catalyst Repair, but I am still waiting for the Peptide Sprays and Replenish from this order.
I have had to repeatedly chase updates on these delays, when I should be proactively informed by customer service. It has now been over a month, and I am still waiting for outstanding items with no clear communication or resolution.
This situation is very upsetting and unprofessional hence why I’m now complaing and warning customers via trust pilot
6 February 2026
Unprompted review
Reply from Dermoi
Thank you for your feedback. I sincerely apologize for the frustration and inconvenience caused regarding your recent orders (631017 and 613557). I completely understand how disappointing this experience must have been.
Our team has been actively monitoring the situation. As per our recent communication, Eiman spoke with you on the phone last Friday and provided an update that we are expecting the shipment to arrive this week. We also sent you emails regarding the items that were out of stock.
We realize that having to repeatedly follow up is frustrating, and we are reviewing our communication processes to ensure we proactively inform customers of any delays in the future.
Regarding your new order, we noticed it also contains a back-ordered item. We will continue to track all outstanding items and make sure you receive them as soon as possible.
Please accept our apologies for the inconvenience, and thank you for your patience as we work to resolve this. If you have any further concerns, do not hesitate to contact us directly at help@dermoi.com.
Kind regards,
Dermoi team
Genuine osmosis products and fast shipping
I have ordered osmosis from the dermoi website multiple times now and they also have some good flash sales when i try and stock up. Items are always received with a couple of days.
22 December 2025
Unprompted review
Reply from Dermoi
Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying Dermoi and taking advantage of our flash sales. We always aim to provide genuine products with fast, reliable shipping.
Some of our brands, like Osmosis, are exclusive to Dermoi in the UK, and we are continually bringing onboard more advanced, science-led brands that may not be widely known but are proven to be highly effective. We’re delighted to share these with our community and help our customers discover truly innovative products.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.