Tried a couple of products from Dermoi. The brands look solid and the descriptions are actually helpful when choosing. Delivery took a bit longer than expected but support replied quickly and explaine... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of products. I’ve ordered twice now and received a discount code each time for my next order. They did miss off a free gift but were quick to respond once I queried this. They acknowledged... See more
Company replied
Browsing the site is easy and the information provided is quite useful. My order arrived safely and everything was correct, it just took longer to arrive than expected.
Company replied
Had an issue with an out of stock product ordered and requested a refund and it didn't take long at all to recieve my money back.
Company replied
Company details
- Cosmetics shop
- Beauty product supplier
- E-commerce service
- Skin care products vending machine
- Vitamin & Supplements Shop
Written by the company
The first and only Concept Store for Scientifically-verified skincare. Confused by skincare labels and disappointed with results? Our in-house scientists rigorously analyse and approve every product you find at our store, so you can be confident in the quality of your skincare.
Contact info
Studio 4, Cloisters House, 8 Battersea Park Rd, SW8 4BG, London, United Kingdom
- + 44 (0)20 3963 9930
- help@dermoi.com
- dermoi.com
4.0
Great
423 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuine osmosis products and fast shipping
I have ordered osmosis from the dermoi website multiple times now and they also have some good flash sales when i try and stock up. Items are always received with a couple of days.
22 December 2025
Unprompted review
Reply from Dermoi
Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying Dermoi and taking advantage of our flash sales. We always aim to provide genuine products with fast, reliable shipping.
Some of our brands, like Osmosis, are exclusive to Dermoi in the UK, and we are continually bringing onboard more advanced, science-led brands that may not be widely known but are proven to be highly effective. We’re delighted to share these with our community and help our customers discover truly innovative products.
I ordered the Eczema Shampoo- Never Received It
I ordered the Eczema Shampoo. I received a shipping email. The status of the shipping remained the same for 6+ days- label created carrier waiting for package.
I emailed Dermoia support and was told the packkagw was lost. I was told a second shipment a mage would be sent after I confirmed my shipping address. I confirmed the address and waited. I never received a new shipping number. I emailed an additional theee times, asking for an update. I received no reply.
I called the support number and left a message. I never received any callback. I still have no product. I have contested the transaction with my bank and I provided them with the emails.
It’s too bad because the shampoo is a game changer. But- it looks as though they cannot be trusted to deliver a paid for product and their customer service is nonexistent.
UPDATE: The business responded on THIS site. I find the timing interesting as my MULTIPLE emails to their support email and a voicemail left at their customer service number rendered no response. However, once a negative revew is posted, they reach out.
The product I reference (which they for some reason can't figure out unless I give the EXACT formal name) is Dermoia Organic Eczema and Psoriasis Shampoo.
19 January 2026
Unprompted review
Reply from Dermoi
Thank you for getting in touch.
Could you please contact our customer service team as soon as possible regarding this issue at support@dermoi.com? Occasionally, Royal Mail (which we use for deliveries) can experience delays or delivery problems. However, our customer service team always takes these matters seriously and acts promptly.
That’s why our team requested your details — most likely so they could arrange a replacement shipment for you, even if the original parcel is still in transit.
We also don’t recognise the name of the shampoo you mentioned. Could you please confirm that this purchase was made on dermoi.com? Sometimes orders can be confused between different retailers.
Please reach out to support@dermoi.com with your order details, and our team will be happy to assist you further.
Your Dermoi
I love Osmosis products and Dermoi is…
I love Osmosis products and Dermoi is the only retailer selling it. Very happy.
24 January 2026
Unprompted review
Reply from Dermoi
Thank you so much for your lovely feedback! We’re thrilled you’re enjoying Osmosis and delighted to be your trusted retailer. Your support truly means a lot to us — thank you for choosing Dermoi 💛
Dermoi has brands you don’t see…
Dermoi has brands you don’t see everywhere. Osmosis was impossible to find before.
22 January 2026
Unprompted review
Reply from Dermoi
Thank you so much for noticing 💛 That’s exactly our mission — to curate exceptional, scientifically verified brands you won’t find everywhere. We’re thrilled you discovered Osmosis with us.
I recently purchased some Allies of…
I recently purchased some Allies of Skin products from Dermoi and was so happy with the shipment and the products and most importantly with the speedy delivery and great customer service. Will definitely be trying more of their products as they have a wide variety of promising brands.
19 January 2026
Unprompted review
Reply from Dermoi
Thank you so much for taking the time to share your experience with us 🤍
We’re delighted to hear that you’re enjoying your Allies of Skin products and that our delivery and customer service met your expectations. It’s wonderful to know our curated selection resonated with you, and we look forward to supporting you as you explore more of our scientifically verified brands.
If you ever need recommendations or have questions, we’re always here to help.
I ordered yesterday order number 612971…
I ordered yesterday order number 612971 for next day delivery for Obagi cleanser and toner. I got an email saying they had refunded me £3.49 randomly and then another email saying it had been despatched. The next day when I got my item I only received the toner?! So where is my cleanser? No communication whatsoever so far and if it was out of stock why didn’t they refund me the full amount or even tell me!! Don’t order
13 January 2026
Unprompted review
Reply from Dermoi
Thank you for your message. Our customer service team was in touch regarding your order and confirmed that the Obagi Cleanser would be shipped separately. To acknowledge the inconvenience of receiving items in multiple shipments, we refunded the postage cost of £3.49.
We understand that this caused some confusion and apologise for any frustration. Your toner was delivered first, and the cleanser is on its way to you in a separate package.
Please let us know if you have any further questions or concerns—we’re happy to help.
My order was placed on the 30th of…
My order was placed on the 30th of December no update after that.
I never received my order.
Already emailed them and they responded after 13 days that the products I ordered are out of stock.
I would not recommend this company.
30 December 2025
Unprompted review
Reply from Dermoi
We are truly sorry for the experience you’ve had. After receiving your first email yesterday, we immediately checked our records and, unfortunately, we could not find that your order had been processed. It appears that due to an unusually high volume of orders at the end of the year and around Christmas, your order was somehow missed by our team.
We understand this is completely unacceptable, and we sincerely apologize for the delay and the lack of communication. Please rest assured that we will conduct a full investigation to understand how this happened and ensure it does not occur again.
Once again, we are deeply sorry for the inconvenience this has caused. We completely understand your frustration and disappointment, and we appreciate your patience in bringing this to our attention.
If you wish, we can [offer a refund/replacement/alternative solution] immediately to resolve this matter.
Thank you for your understanding.
I mistakenly ordered a product twice
I mistakenly ordered a product twice, I reached out to the customer service guys and they went above and beyond to help! They refunded my second, mistaken product even though it is actually stuck in a postal centre somewhere! Can't fault them and I will be a return customer, thank you 😊
22 December 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind review 😊
We’re really glad our customer service team could help and resolve the issue for you quickly. Mistakes happen, and we’re always happy to go the extra mile to make things right.
Thank you for your support — we truly appreciate it and look forward to welcoming you back again soon! 💙
No problems with delivery + best price
No problems with delivery. The best prices on the market
17 December 2025
Unprompted review
Reply from Dermoi
Thank you so much for your review! We’re really happy to hear everything arrived smoothly and that you found the best prices with us. Looking forward to seeing you again at dermoi 💙
I ordered two creams but received only…
I ordered two creams but received only one. Inside the parcel there was a handwritten note saying that the missing product would be sent later — but it never was.
Despite waiting, I did not receive the second cream nor any proper explanation. This shows a lack of reliability and poor customer service.
I would not recommend ordering from this company. Be careful — you may not receive what you pay for.
15 December 2025
Unprompted review
Reply from Dermoi
Hi Maggie, thank you for your feedback.
We’d like to clarify that your order was sent in two separate shipments. One product was dispatched immediately, and the second followed a few days later as it was purchased on back-order, meaning it was sent as soon as it became available. This information was shown at the time of purchase.
We also emailed you to confirm the dispatch of the back-ordered item and sent you an apology email along with a discount coupon for the inconvenience.
We’re sorry if there was any confusion and are always happy to help if you have questions about your order. Please feel free to reach out to our customer service team directly.
— dermoi Team
Sadly I have still not received my…
Sadly I have still not received my order and have had no help from the customer service? I have now requested a refund as the goods and payment were taken on the 17.11.25? I would not recommend this company and will not be ordering from them again, I will let you know how long the refund takes to receive!
10 December 2025
Unprompted review
Reply from Dermoi
Thank you for your feedback, and we are truly sorry for your experience.
Unfortunately, this issue was caused by a significant delivery delay from one of our suppliers. We received hundreds of orders in good faith, expecting the stock to arrive on time, but the supplier failed to meet their commitments. As a result, many customers were affected, which is our greatest disappointment.
We take full responsibility for the impact this had on you. We have since terminated our relationship with this supplier, as this situation did not align with our standards or values.
Please contact us directly by email or phone, and we will issue your refund immediately. We sincerely regret the inconvenience and appreciate your understanding.
Placed an order for Medik8 during Black…
Placed an order for Medik8 during Black Friday. Customer service was fantastic and the order arrived quickly! Would definitely buy again.
30 November 2025
Unprompted review
Reply from Dermoi
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our Black Friday offers and that your Medik8 order arrived quickly. Our customer service team will be thrilled to know their support made a difference.
We truly appreciate your trust and look forward to welcoming you back again soon! 💛
Palced an order 3 days ago
Palced an order 3 days ago , and paid for next day delivery , I didn't get my item yet and i am not able to get a clear reply from the company regarding my order and not a clear tracking , no clear information !!!
2 November 2025
Unprompted review
Reply from Dermoi
Dear Samar,
Thank you for your message, and we’re very sorry for the confusion. We do not have an exact match under your name in our system, but we can see an order placed by a customer with the same first name. It’s possible that the information linked to it is not fully accurate.
According to the details we have, the order was dispatched on the same day it was placed. If you didn’t receive a dispatch email, this may be due to an incorrect or misspelled email address. Normally, all tracking information is sent automatically in the dispatch confirmation email.
Please contact our customer service team immediately so we can verify your details and provide the correct tracking information. Based on what we can see, the order appears to have already been delivered, and we want to confirm this with you as quickly as possible.
We’re here to help and resolve this for you right away.
Dreadful Dermoi
I googled a product called alteient c and up popped Dermoi showing a price if you used a code. I emailed, received my code and tried to buy at their advertised price. It wouldn’t accept the code. I complained, pointed out the issue and asked them to honour their pricing. They wouldn’t and, worse, accused me of “abusive behaviour”. Today, 3 days later they are still advertising the false price on google….
Avoid like the plague
11 November 2025
Unprompted review
Reply from Dermoi
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback.
Unfortunately, platforms such as Google and other price-tracking services do not always update promotions in real time. When a discount code expires, there can be a delay before third-party platforms reflect the new pricing. This delay is outside of our control, and we fully understand how frustrating this can be.
Our customer service team looked into your request and confirmed that the code you referred to had already expired, which is why it could no longer be applied at checkout. While we always try to help wherever possible, we are unable to apply discounts that are no longer active.
We also want to kindly note that our team always strives to treat customers with respect, and we expect the same in return. Our staff reported feeling uncomfortable during the exchange, and we take their wellbeing seriously.
We truly regret that the experience was disappointing for you — this is never what we want for our customers. We do our best to keep our information accurate and our prices competitive, and we apologise for any confusion caused by delayed updates on external platforms.
If you have any further questions, we are here to help.
Dermoi team
Reply from Dermoi
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying our products and appreciate your recommendation. 💚
I had an issue with delivery and Dermoi…
I had an issue with delivery and Dermoi were professional and assisted promptly with a resolution.
Love Jan Marini products and would definitely recommend the products and Dermoi company.
16 October 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind words! 💛 We’re so glad to hear that our team could resolve your delivery issue quickly and that you’re enjoying your Jan Marini products. Your recommendation means a lot to us — we truly appreciate your support!
Dermoi team
Dishonest and Deceptive Company – Avoid Dermoi
I ordered a luxury skincare product and never received a confirmation.
The next day, they emailed me saying my order was pending and offered 10% off if I completed it.
Believing my first order hadn’t gone through, I placed another with an additional product, only to discover I’d been charged twice. I immediately contacted customer service to explain the situation and request that the first order be cancelled before it was dispatched.
Rather than offering customer support or acknowledging the issue with their system, they blamed a supposed problem with my email address and went ahead to process both orders, completely ignoring my request, and eventually stopped responding.
If my email didn’t work, how did they email me urging me to buy more?
They seem to think they are smarter than their customers, but by being deceptive and greedy, they’ve only lost future business.
This company is either incompetent or deliberately deceitful. Either way, they’ve lost a customer for good.
Before I take further steps to protect my consumer rights, I want to warn others: spend your hard-earned money with trustworthy companies, not one that plays games with customers. Other reviewers have reported the same experience, so this is clearly not a coincidence.
7 October 2025
Unprompted review
Reply from Dermoi
Dear Claudia,
We’re truly sorry to hear about your experience — this is certainly not how we work at Dermoi, and we sincerely apologise for the confusion.
It appears that you received an automated follow-up email after your first order was successfully placed, which understandably created confusion and led to a second purchase. We’re currently investigating why this automation triggered incorrectly and will make sure this doesn’t happen again.
We can confirm that two separate orders were placed one day apart, and we’d be very happy to arrange a courier collection for one or both of them, with an immediate refund once the products are returned.
We couldn’t locate any earlier email correspondence from you, so we weren’t aware of the issue until now. Our customer service team is already reaching out to you directly to help arrange the collection and resolve this for you as quickly as possible.
We appreciate your patience and the opportunity to make things right — thank you for bringing this to our attention.
Kind regards,
The Dermoi Team
Quick service …
Ordered my products which arrived very quickly. Will be ordering again
1 September 2025
Unprompted review
Reply from Dermoi
Thank you so much for your kind words! We’re thrilled your order arrived quickly and we look forward to helping you again soon. 😊
— The Dermoi Team
Great Customer Service
I had an issue with a recent order where the product expiry date was much sooner than expected. I reached out to Dermoi, and their customer support was fantastic. They were understanding, responsive, and resolved the matter very fairly with a full refund.
It’s clear they genuinely care about their customers and stand behind their service. Mistakes can happen, but how a company handles them says everything, and Dermoi handled this perfectly.
Thank you team Dermoi.
29 September 2025
Unprompted review
Reply from Dermoi
Dear Arjun,
Thank you so much for your kind words and for taking the time to share your experience! We’re so glad to hear that our team was able to resolve the issue quickly and that you felt supported throughout the process.
We always strive to provide the best possible service, and feedback like yours means a lot to us — it reminds us why we do what we do.
Thank you again for your trust and understanding. We truly appreciate your support!
Warm regards,
The Dermoi Team
Avoid purchasing from this company
This company came up on Facebook offering 20% off Medik8 products - avoid at all costs - total spam the code didn’t work and the free postage wasn’t valid either - AVOID this this company if it comes up on your social media.
2 October 2025
Unprompted review
Reply from Dermoi
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Please note that the 20% discount code for Medik8 is fully active, and thousands of customers have been able to use it successfully. If you encountered any issues, it may have been a temporary technical glitch — our team would be happy to look into it and make sure you receive your discount.
Regarding delivery, free standard shipping (2–5 working days) is always included with every order. If you prefer next-day delivery, there’s a small additional charge for that service.
We’d love the opportunity to resolve this for you directly — please contact our customer care team at help@dermoi.com, and we’ll make it right as quickly as possible.
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