Amazing customer service, had a problem with my glasses whilst on holiday, sent them back and they came back just like new, thank you Nicky :) Would definaltely buy from them again
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Have taken payment for glass order and not delivered in over 12 weeks, don’t reply to emails and phone line does not connect, DO NOT USE
Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... See more
Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more
Company replied
Company details
About designerglasses.co.uk
Information provided by various external sources
Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."
At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.
Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.
As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.
We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!
Designer Glasses – The leading source for all your designer eyewear.
Contact info
4A Joyce Dawson Way, Thamesmead, SE28 8RA, London, United Kingdom
- 0800 731 8118
- info@designerglasses.co.uk
- designerglasses.co.uk
3.4
Average
311 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from designerglasses.co.uk
Dear John
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
2 day turnaround and great customer service.
reglaze esillor lenses, two days turnaround and great customer service with Nicky and Jade. This company should be your first choice for glasses and reglazing.
13 July 2021
Unprompted review
Reply from designerglasses.co.uk
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Great selection
Great selection, professional service, great communication off Jade and Nicky also a fast tracked delivery. The glasses are great to. Thanks all involved.
9 July 2021
Unprompted review
Reply from designerglasses.co.uk
Dear David
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Extra fast delivery
I ordered my Gucci sunglasses on Wednesday and I received them on Thursday! Extra fast delivery and great product. 100% genuine designer sunglasses. Definetely I will order again.
9 July 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Martyna
Thank you for the great review.
We are pleased that you are happy with our service and the Gucci sunglasses.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Fantastic service from start to finish.
Fantastic service from start to finish.
There was a little hiccup at the beginning, whereby the frames I ordered were not in stock and are discontinued by the original manufacturer. However, after an email from the kind lady Jade notifying me of this, they were able to offer the same frame in a different colour as an alternative.
From there everything went swimmingly, the frames arrived 1 week exactly, ordered on a Tuesday received the next.
Frames and lenses were both fantastic. Customer Service fantastic. Would most definitely use again.
It is refreshing to find an online opticians that can offer both value and amazing service.
7 July 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Adam
Thank you for the great review.
We are pleased that you are happy with our service.
Jade is a valued member of our team.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Great Customer Service
Genuine, helpful and very friendly customer service from Nicky. Great glasses too. Prompt despatch and delivery. I'd absolutely recommend this company.
20 June 2021
Unprompted review
Reply from designerglasses.co.uk
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Brilliant company to purchase glasses…
Brilliant company to purchase glasses from, I was wary at first in case they were not genuine but after speaking with Nicky I was totally reassured.The glasses I ordered were out of stock and not due in for a month but I received an email after two weeks to say they had arrived in stock and they were quickly dispatched via tracked mail. The service I received from Nicky was fantastic and I would have no hesitation in ordering from this company again. Thank you
31 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Ann
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Excellent customer support
Their customer support is very responsive for order processing, delivery and refund as well. Great customer service!
28 May 2021
Unprompted review
Reply from designerglasses.co.uk
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Awesome customer service
Awesome customer service, dispatched hours after order placed. Recommended 👍
25 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Kathryn
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Excellent service and competitive…
Excellent service and competitive price! Great communication from Nicky. Thank you!
20 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Sarah
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
I purchased a pair of glasses however…
I purchased a pair of glasses however the photo copy of my prescription was slightly wrong so I returned them and Nicky was must helpful and replaced them with a new pair and I love them
Thanks for no hassle and good customer service I would not hesitate to buy online again
19 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Sharon
Thank you for the great review.
We are pleased that you are happy with our service.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Perfect glasses and service
Perfect glasses and service, every thing as described and delivered within a week.
Thank you.
15 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Akushia
Thank you for the great review.
We are pleased that you are happy with our service and our frames.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Great service
The first pair of sunglasses I bought did not suit my requirements, so I returned them and purchased a pair of Maui Jim Alelele Bridge sunglasses which are perfect for me. Designerglasses.co.uk were really helpful and made the process really easy.
Many thanks
14 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Jonathan
Thank you for the great review.
We are pleased that you are happy with our service and our frames.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Mauri Jim Ho'okipa Mauri Rose
Very good service.
Mauri Jim Ho'okipa Mauri Rose sunglasses are an outstanding piece of kit. The wap around fit is perfect.
12 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear William
Thank you for the great review.
We are pleased that you are happy with our service and our frames.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
This company has been very transparent…
This company has been very transparent and are responsive to messages. They delivered on time and I experienced great communication (a relief these days). They have a massive selection, highly recommend.
10 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Damien
Thank you for the great review.
We are pleased that you are happy with our service and we look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
This is the second time I’ve ordered…
This is the second time I’ve ordered from designerglasses.co.uk and both times their service has been impeccable. They have have a wide range of sunglasses and were able to provide a particular model of sunglasses that I really wanted. Highly recommended!
8 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Ashish
Thank you for the great review.
We are pleased that you are happy with our service and we look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Fantastic service
Amazing service from start to finish. Ordered my glasses in the afternoon and I had them delivered the next day! Would recommend them to anyone who needs a pair of glasses quickly and hassle free! Thanks guys for great service.
8 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Parul
Thanks for the great review.
We are so pleased that you were happy with our service and appreciate the kind comments.
We look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Excellent Frames and Service
After ordering the larger 50 x 23 frame, I received my Oliver Peoples x Gregory Peck glasses promptly, arriving well-packaged. Wonderful service, would recommend!
8 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Oscar
Thank you for the great review.
We are pleased that you are happy with our service and we look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Great customer service & glasses!
The customer service received from Nicky was above and beyond what I could have reasonably expected.
My frame size is smaller than the average and as such I have trouble finding adult glasses in my size, my first couple of choices were out of stock which was disappointing but not perhaps unexpected given the current situation - however Nicky turned that disappointment around by keeping me updated regularly and then going above and beyond to find me an alternative frame that fits my small face and looks absolutely great! Thank you Nicky.
7 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Monica
Thank you for the great review and your appraisal of Nicky.
We are pleased that you are happy with our service and we look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
Excellent communication and customer…
Excellent communication and customer service. Everything came in pristine condition with all original boxes and paperwork
5 May 2021
Unprompted review
Reply from designerglasses.co.uk
Dear Mohammad
Thank you for the great review.
We are pleased that you are happy with our service and we look forward to seeing you again soon.
Kind Regards
designerglasses.co.uk
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