Scam site, don’t use! Ordered item which never arrived. Tried contacting them many times and had zero responses. Terrible customer service, terrible company.
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See what reviewers are saying
I ordered some trainers. After a week I was feeling anxious because of the cost and bot knowing this company and after reading the negative reviews I sent an email asking if they knew when i could... See more
Ordered Nike panda dunks, took about a week to receive email of dispatch. I emailed them and I got a reply back, was assured they are getting shipped out the next day which it did as I received my dis... See more
Absolute scam of a company. Do not use. I waited way over the the estimated time for delivery of trainers. When they eventually arrived I didn't need them anymore as I had to purchase elsewhere becaus... See more
Company details
Written by the company
We at Designer Supplier are a high end fashion store that thrive in delivering a completely unique luxury shopping experience for our valued customers
Contact info
United Kingdom
- help@designersupplier.co.uk
- designersupplier.co.uk
2.6
Poor
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I can't get hold of them and they won't…
I can't get hold of them and they won't reply. Their Web chat is useless, you get told your orders "not yet fulfilled" my daughters birthday is going to be ruined. I'm gutted. I've saved for months. I cannot believe these people would not even answer me.
7 August 2023
Unprompted review
I haven't had my order
19 February 2023
This company didn’t answered to any of…
This company didn’t answered to any of my emails when requested a refund si I had ti get my bank involved. I will also report them to action fraud so when they will receive plenty of complaints they will investigate it.
27 April 2023
Unprompted review
Appalling Uggs not arrived no explanation and no refund after promise of refund
Appalling - I paid for Ugg boots £179.99 on 18/3/23 which never appeared and the only way to contact this company was by email which they ignored - I tried the live chat button and eventually was promised a refund - this has not been paid and it has taken weeks with me chasing them !! The email is now saying it is not emailed to staff anymore and the only contact point is the live chat on their website - this doesn’t seem to respond either! I’m not convinced they are legitimate and I am thinking of investigating them due to their appalling odd behaviour in making it impossible to speak to anyone or communicate
18 March 2023
Unprompted review
Really pleased with my purchase
Really pleased with my purchase, super quick delivery, would definitely recommend to anyone.
2 January 2023
Placed an order on Monday item arrived…
Placed an order on Monday item arrived on Tuesday! Fast delivery and item was perfect :) professional team highly recommended will be ordering again 😁
14 March 2023
Unprompted review
Delivery took a bit longer than…
Delivery took a bit longer than expected but the team were great at looking into it and getting it all sorted!
7 February 2023
Unprompted review
Never arrived
Never arrived
Terrible customer service
Got a refund via my bank disputing the claim
12 December 2022
FRAUDULENT COMPANY - AVOID AT ALL COSTS
Fraudulent company currently under investigation. Paid over £400 for a pair of trainers I never received. Emails were not responded to and yet they email constantly and update social media platforms. AVOID AT ALL COSTS
15 December 2022
Terrible experience I wouldn’t…
Terrible experience I wouldn’t recommend this company to anyone who is thinking of ordering! I never received my product and my bank have been chasing my payment since December!! SCAM COMPANY!!
8 December 2022
worst company with Sh!t Service
The worst ever company. hate the Service. Save your money!
29 November 2022
Terrible
Terrible
I’m still waiting on a refund for a Christmas present. You have ignored my emails, disgrace.
6 December 2022
After weeks of struggling to get a…
After weeks of struggling to get a reply they finally sent my jacket, very vague and wouldn’t use again
23 November 2022
What a terrible company and I’ll never…
What a terrible company and I’ll never use them again
14 December 2022
sent me a fake tracksuit
sent me a fake tracksuit. stitching is awful, came with no trapstar tags, plastic bag or anytbing. labels are wrong size and font and information.
29 January 2023
Unprompted review
Reply from Designer Supplier
Hi Olajide,
Thank you for your feedback.
Please note that all products sold are 100% authentic. Unfortunately some items can have manufacturer flaws due to how many items are produced by certain brand manufacturers.
Please be aware we have received your returned item and have processed you your refund. You should receive your refund back to your original payment method shortly.
Kind Regards
Designer Supplier Customer Service Team
Amazing service!
Made it very easy to purchase. Smooth experience and I love the sneakers I bought!
26 January 2023
Unprompted review
Fantastic service
Fantastic service. Never had an issue with this company.
29 December 2022
Unprompted review
Great buying experience straight…
Great buying experience straight forward i purchased a pair of dunk lows from here arrived with no issues will definitely be buying from here again 5/5.
4 January 2023
Unprompted review
I couldn't post a review sooner as…
I couldn't post a review sooner as these were a Christmas present.
Great service and prompt delivery.
Perfect purchase
I would definitely recommend Designer Supplier
28 December 2022
Unprompted review
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