Scam site, don’t use! Ordered item which never arrived. Tried contacting them many times and had zero responses. Terrible customer service, terrible company.
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I ordered some trainers. After a week I was feeling anxious because of the cost and bot knowing this company and after reading the negative reviews I sent an email asking if they knew when i could... See more
Ordered Nike panda dunks, took about a week to receive email of dispatch. I emailed them and I got a reply back, was assured they are getting shipped out the next day which it did as I received my dis... See more
Absolute scam of a company. Do not use. I waited way over the the estimated time for delivery of trainers. When they eventually arrived I didn't need them anymore as I had to purchase elsewhere becaus... See more
Company details
Written by the company
We at Designer Supplier are a high end fashion store that thrive in delivering a completely unique luxury shopping experience for our valued customers
Contact info
United Kingdom
- help@designersupplier.co.uk
- designersupplier.co.uk
2.6
Poor
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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After returning the item in its Original Condition, on refund. Doesnt respond to e-mails
Ordered a Trapstar Jacket in October. Long Processing. I immediately sent the jacket back unworn, insured with all Tags. I‘ve Been waiting for my refund for weeks now. Seller does not respond to e-mails, Paypal Gas been notified. Stay away from this Online Shop! Lawyer hired.
18 December 2022
Unprompted review
Reply from Designer Supplier
Hi Samos,
Thank you for your feedback and apologies for the delay here.
We experienced a large influx of orders over the beginning of the festive period which unfortunately led to some delays in certain models.
We can see that a full refund has been processed back to your original payment method. You should have received this by now.
Again we apologise for the extreme inconvenience caused and we hope this situation has been completely rectified now.
Kind regards,
Designer Supplier Customer Service Team
10/10 buyer
He trusted me with bank transfer first time and received his item within 48 hours of purchasing, will deffo do business with again
13 December 2022
Unprompted review
Terrible service
Terrible service, no responses, they don’t actually have the stock listed on website and is a total scam!!!
10 December 2022
Unprompted review
Reply from Designer Supplier
Hi Ben
Thank you for you feedback
We do apologise for the delay here. Unfortunately we became overwhelmed with a large influx of orders over the festive period which led to unprecedented delays to certain orders.
We can see that all 4 of the items you ordered have been delivered to you and we are happy we were able to rectify this situation with you via email.
As a small business we take all feedback very seriously and use it to better ourselves everyday. We appreciate your comment and hope we have right our wrongs with you.
Kind regards
Designer Supplier Customer Service Team
Excellent
I ordered some trainers.
After a week I was feeling anxious because of the cost and bot knowing this company and after reading the negative reviews I sent an email asking if they knew when i could expect delivery, they replied immediately and put my mind at ease.
A week on and the trainers were delivered.
I had a good experience, great service, perfect product
Thankyou!
7 December 2022
Unprompted review
No customer service and no product…
I have placed an order with this company over 3 weeks and have yet to receive an update they do not respond to email or chat despite numerous attempts. I have now raised a dispute on the payment as they have taken £220 and delivered nothing. Do not be tempted by the sote
15 November 2022
Unprompted review
Reply from Designer Supplier
Hi Michelle,
Thank you for your feedback - we do really apologise for letting you down here.
Due to the huge influx of orders over the Christmas period we experienced some minor stock issues with the model you ordered which resulted in us not being able to fulfill your order in time.
We have processed a refund for your order and you should have received this refund within your bank account by now
Again we are sorry for the inconvenience caused and we do hope we can rectify this situation with you in the future.
Kind Regards
Designer Supplier Customer Service Team
I have been waiting over 3 weeks for…
I have been waiting over 3 weeks for my order and still haven’t got any updates what so ever keep messaging them and they won’t reply but there quick to reply wen ur asking about ordering an item, I’ve requested a refund and again still don’t get a response not sure where to take it next as this is a £400 coat I’m talking about
26 November 2022
Unprompted review
Reply from Designer Supplier
Hi Katrina,
Thank you for your feedback and apologies for the delay here.
We experienced a large influx of orders over this festive season which unfortunately led to some delays in certain models.
We have processed your refund and you should have received your refund back in your account now.
Again we're sorry for the delay in getting back to you and we hope we have rectified this situation for you.
Kind Regards
Designer Supplier Customer Service Team
SCAMM DO NOT ORDER
SCAMM DO NOT ORDER
Ordered a Trapstar puffer waited almost 3 weeks for it to arrive for them to say it’s been damaged at a warehouse which I don’t believe, then said they’ll get a replacement and didn’t, the replies are atrocious, I requested a refund I got an email saying my moneys been refunded and there’s no money gone into my bank account, I highly do not recommend this website it is a fat SCAMMMMMMMMMMMM!!!!!
23 November 2022
Unprompted review
Reply from Designer Supplier
Hi Amanda,
Thank you for your feedback and apologies for the inconvenience caused here.
Unfortunately we had some stock issues which led to us not being able to fulfill your order in time. We offered some alternative options but you chose to have a refund which has now been processed. Please be aware once a refund is processed it does take 7-10 business working days for the money to show back into your original method of payment.
You should have received your money back with you by now.
Apologies again for the inconvenience caused. If you have any other questions regarding your order please do not hesitate to contact us further.
Kind Regards
Designer Supplier Customer Service Team
Do not go near this company it’s a…
Do not go near this company it’s a scam, ordered trainers, never recieved them in their delivery time stated, emailed them on a few occasions, reply was sorry trainers were delivered to our warehouse and arrived damaged bla bla bla, so when I asked for my full refund I have recieved no reply all quiet, DO NOT GO NEAR THEM
7 November 2022
Unprompted review
Reply from Designer Supplier
Hi Kerry,
We're sorry to hear that your order was delayed. A refund was processed due to quality control and stock discrepancies. You should have received your refund back within your account.
Unfortunately we became overwhelmed with a large influx of orders over this festive period which led to unprecedented delays to certain orders.
Again we sincerely apologies for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
DO NOT ORDER FROM HERE- THEY HAVE NO PRODUCT OR CUSTOMER SERVICE DEPT
This is not a professional company with a sufficient customer service department. Have been emailing for a week to the help email they provide, and getting zero response. After seeing how many other people this happened to, I’m feeling really scammed. They ignore all emails and then get back a week later, after I had to chase them down with the number listed here, and then give some excuse/lie about the product they outsourced, turning up to them damaged / they have been looking for a replacement- blah blah. Then when I ask for a refund ASAP, all goes quiet again. Jokers. Go to a professional, reputable website as you will waste time and money with this one
7 November 2022
Unprompted review
Reply from Designer Supplier
Hi Shelly,
Thank you for your feedback and apologies for the inconvenience caused here.
Unfortunately due to the huge influx of orders received over this festive period we had some stock issues which led to us not being able to fulfil your order in time. We offered some alternative options but you chose to have a refund which has now been processed. You should have received this refund back to your original payment method.
Again we sincerely apologies again for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
Easy person to deal with, highly recommended
Easy person to deal with
1 November 2022
Unprompted review
Authentic and Reliable
Quick and reliable, received the shoes double boxed in perfect condition. Will be ordering again. Authentic and very happy with service.
1 November 2022
Unprompted review
Great service
Great service, super fast delivery and item was perfect!
7 October 2022
Unprompted review
Very pleasant experience overall
Very pleasant experience overall. Definitely would shop again!
4 October 2022
Unprompted review
Amazing services
Amazing services , got my items in 2 days!
amazing prices aswell will be coming back soon🙏🏻
31 October 2022
Unprompted review
Thank you
Order arrived on time (next day) and I love the coat. Thank you
27 October 2022
Unprompted review
Speedy delivery and good service
Placed an order last week and ordered wrong size by accident, he was kind enough to change the size despite it costing more free of charge with still fast delivery. Would definitely recommend
14 October 2022
Unprompted review
Fast shipping and great shoes!
31 October 2022
Unprompted review
Fantastic customer service
Fantastic customer service! Order was dispatched fast! Will order again!
31 October 2022
Unprompted review
Received my shoes within 2 days
Received my shoes within 2 days , very happy with what I received !
31 October 2022
Unprompted review
Very fast shipping.
20 October 2022
Unprompted review
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