Scam site, don’t use! Ordered item which never arrived. Tried contacting them many times and had zero responses. Terrible customer service, terrible company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered some trainers. After a week I was feeling anxious because of the cost and bot knowing this company and after reading the negative reviews I sent an email asking if they knew when i could... See more
Ordered Nike panda dunks, took about a week to receive email of dispatch. I emailed them and I got a reply back, was assured they are getting shipped out the next day which it did as I received my dis... See more
Absolute scam of a company. Do not use. I waited way over the the estimated time for delivery of trainers. When they eventually arrived I didn't need them anymore as I had to purchase elsewhere becaus... See more
Company details
Written by the company
We at Designer Supplier are a high end fashion store that thrive in delivering a completely unique luxury shopping experience for our valued customers
Contact info
United Kingdom
- help@designersupplier.co.uk
- designersupplier.co.uk
2.6
Poor
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great seller fast shipping
21 October 2022
Unprompted review
Shoes came quick and well packaged
28 October 2022
Unprompted review
Trapstar Jacket 5*
Purchased a Trapstar jacket from this website, Smooth process quick delivery just in time for winter thank you! Will be back for sure
9 October 2022
Unprompted review
Top experience👍🏼 great range of shoes
6 October 2022
Unprompted review
quick and easy transaction would…
quick and easy transaction would recommend
19 October 2022
Unprompted review
Amazing customer service
Amazing customer service, very smooth and easy purchase. And the shoes were top quality as described. Definitely would recommend to my friends and family
Thanks again
26 October 2022
Unprompted review
brought a pair of jordan 4 thunders and…
brought a pair of jordan 4 thunders and got them just in time for my birthday! Will defo be back for sure
27 October 2022
Unprompted review
Next day delivery, thanks!
Bought some Dunk Pandas, arrived next day delivery! Very happy with the experience. Thank you!
20 October 2022
Unprompted review
Never order here
Never order again i order a trapstar jacket then after 3weeks notingh happend they responded so slow i always had to text them first and asked where my parcel is then suddenly they just send me a refund witouth my permission. Worst Shop ever
25 October 2022
Unprompted review
Reply from Designer Supplier
Hi Kevin,
Sorry to hear that your order was delayed and a refund was processed due to stock discrepancies.
Apologies for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
Wouldn’t order from here 3 weeks I have…
Wouldn’t order from here 3 weeks I have been waiting for a jacket and still not got it. Sent several emails and just get told the jacket was faulty and they will be sending another one and I’m still waiting. This was suppose to be for my son birthday last week. Absolute joke we are not talking about a £3.50 jacket here it’s £350 so not like I can just go out and by another one.
12 October 2022
Reply from Designer Supplier
Hi Jackie,
Thank you for your feedback
Unfortunately the original jacket was faulty upon delivery to us which caused a delay in us getting a replacement in time for your sons birthday.
We can see you refund has been processed and you should have received it.
We do apologise for the inconvenience caused here.
Kind Regards
Designer Supplier Customer Service
AVOID at all cost!!
AVOID at all cost!!!
Ordered £1800 worth of clothing. Contacted numerous times to ask where my order is, different details been given to PayPal as to what he has given me. And now he is pretending he doesn’t know who I am!!
7 October 2022
Unprompted review
Reply from Designer Supplier
Hi Lauren,
Thank you for this review.
We do not have any record in our system of this order being placed at all.
We will never ask for payment outside of our website and this could be fraudulent individuals impersonating us here at Designer Supplier.
If you would like to have further assistance please email us at help@designersupplier.co.uk where we would be more than happy to assist.
Kind Regards
Designer Supplier Customer Service
Easy and straightforward
Easy and straightforward. Will definitely order again from you guys.
29 September 2022
Unprompted review
Not received order and not replying to…
Not received order and not replying to emails!
26 September 2022
Reply from Designer Supplier
Hi Jade,
Thank you for your feedback
We have processed a refund for your order which you should have received back to your original payment method.
We apologise for the lack off communication on our side and we hope we have been able to rectify this situation with you.
Kind Regards,
Designer Supplier Customer Service Team
DO NOT BUY
DO NOT BUY! Brought an item for around £350 and was sent a confirmation, over a week passed with no update, tried to contact limitless amount of times and was ignored. Finally got a response and was incredibly rude, told the item wasn’t in stock and could exchange for something else or refund. Asked for refund, ignored for 5 days after and had to get a third party involved to get my refund! Honestly don’t waste your time, half their stock isn’t even in.
22 September 2022
Unprompted review
Reply from Designer Supplier
Hi Shannon,
Thank you for your feedback and apologies for the inconvenience caused here.
Unfortunately we had some stock issues which led to us not being able to fulfil your order in time. We offered some alternative options but you chose to have a refund which has now been processed.
Apologies again for the inconvenience caused.
Kind Regards
Designer Supplier Customer Service
This is definitely a scam they sold me…
This is definitely a scam they sold me a tracksuit for £300 and didn't even send it out, I had to constantly email the owner and got no response for 10 days, they tried to avoid me at all costs for there was no way I was just going to let it go.. I had to file a complaint with PayPal in order to get my money back... Avoid buying from this site and save yours headache
24 September 2022
Unprompted review
Reply from Designer Supplier
Hi Bekir,
Thank you for your feedback and apologies for the delay here.
We experienced a large influx of orders for the product you ordered which created a delay in dispatch.
I can see that this case has been closed and you have received a full refund for your order. If you require more assistance please do not hesitate to contact us via email.
Kind Regards
Designer Supplier Customer Service
NEVER ORDER FROM HERE
I ordered a jacket 2 weeks ago and received nothing until i chased up and they stated that the jacket was out of stock and order couldn’t be fufilled so i asked for a full refund and then 2 days later they emailed stating that they can fulfil the order but it’s not good enough as i’ve already bought another jacket , customer service awful . I WANT A REFUND ASAP .
23 September 2022
Unprompted review
Reply from Designer Supplier
Hi Paul,
Thank you for your review.
We can see the order has been cancelled and a refund has been processed as requested. You would have also received an email confirming this.
Please allow up to 48 business hours for our customer team to reply to all emails.
If you have any further queries please do not hesitate to contact us.
Kind Regards
Designer Supplier Customer Service
SCAM
Terrible experience with the website, extremly poor service. No answer from staffs. Look like big scam, I will go to police rn, more than 1000 euros stollen
30 May 2022
Unprompted review
Reply from Designer Supplier
Hi there thank you for reaching out to us!
As we can see you placed your order with us on Friday 27th May 2022, If you read our Terms and Conditions all orders take 3-5 business working days to be processed and shipped out to all of our customers. You left this review on Monday 30th May 2022. This is not the 3-5 working day span as stated in our terms and conditions. Furthermore your order flagged our fraudulent systems and we do not fulfill fraudulent orders to protect ourselves. Your order has been cancelled with us and you should have received your money back into your account. If you have any more questions or queries please do not hesitate to contact us.
Kind regards,
Designer Supplier Customer Service Team
Great service
21 May 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.