I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and quick delivery.
14 January 2022
I ordered a week ago and it still…
I ordered a week ago and it still hasn't arrived. There has been no updates from desmit to say there is a reason for the delay
11 January 2022
Reply from de Smit Medical Systems
Good afternoon Zoe, I am sorry for the delay in getting your item to you and hopefully you have now received it.
You keep asking me for a review but if…
You keep asking me for a review but if you check your records you will see that I don’t yet have my item!!!!
5 January 2022
Great company to deal with.
Great company to deal with.
I was recommended something by my physio who sent me the link.
I ordered and paid for the items.
Due to the Christmas post it took 6 days to arrive. But all packaged well and no damage.
27 December 2021
The Continence device really does help…
The Continence device really does help my pelvic floor
14 December 2021
Great product
Quick delivery, well packaged. Only thing missing was a video on the website how to use one of the products. Having an appointment with nurse to learn how to use. It's a bit too early to say if effective or not (I have great hopes it does what it says).
10 December 2021
Pelvic floor muscles stimulation
The Neuro Trac machine arrived very quickly. I am finding it quite easy to use and hope it will improve my pelvic floor muscles. I will not know if it has been successful until my next physio appointment in February but hope it will be.
24 November 2021
Excellent service
Excellent service . I ordered this item for a friend who is not online but item arrived quickly and in condition as described. I am unable to comment on the product itself
15 November 2021
The product was as stated
The product was as stated. The instructions for putting it together were good. Not quite sure if it works as I have yet to use it.
3 November 2021
Delivered promptly & easy to use.
27 September 2021
First class service
Customer Service excellent advice prior to purchase.
Very quick delivery from on line ordering to receipt.
Thank you so much.
17 September 2021
Very prompt service
Very prompt service. The first machine received had a fault but a Freepost return label was quickly sent and a replacement arrived within a week.
13 September 2021
This is now a repeat order as the…
This is now a repeat order as the service provided is excellent!! It csnnot, in my opinion, be improved.
23 August 2021
Easy to order
Easy to order, Delivered very quickly. Because I am registered disabled was able to be vat exempt .
14 August 2021
Product came very quickly
12 August 2021
Extremely helpful and very efficient
Extremely helpful and very efficient. Highly recommended! Thank you de Smit Medical.
5 August 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.