Destination Triumph Reviews 266

Perfect, better than described and beautifully packaged. Fabulous quick delivery.

Only negative was I was told the seat would fit without modification but as the bike is fitted with a rack I had to modify ie cut away part of the seat base.

This review is generally from a service department perspective, but a general feeling of the customer isn’t important
Every time I visit Triumph Solent, which is probably about 7 times now, I come away disappointed, honestly it been terrible.
someone needs to mystery shop this site or you need someone from senior management team to go and kick their bottoms.
they don’t look up when you come in, the service team are unhelpful, dismissive, they’re business prevention officers, flipping useless.
Now they don’t even open the service deportment on Mondays, they’ve lost my business now, I give up.

excellent service and very helpful on the phone

I ordered a pair of footrests. Unfortunately they did not fit my 2014 t100. A return was agreed but it seems that either a lack of commutation or short staff resulted in no response to my calls or emails for nearly two weeks. Other than that, all good.

Booked bike in for a service and MOT as they are my nearest Triumph dealer. Three strikes:
1. When I collected bike I was told they hadn't done the MOT, despite this being very clearly requested when booking.
2. Mechanic broke the seat fixing so replaced it with a different sized bolt without asking or even telling me - so then wasn't carrying correct Allen key.
3. Took the bike to GTC in Guildford for an MOT (recommended by the way) who told me the tyre pressures (specifically mentioned as having been corrected in the service) were far too high (which explained slightly off handling post service!).

I picked up my Bonneville just over a week ago, and I am well pleased with it! Abby was very efficient, helpful and knowledgable. I've already clocked up enough miles for it to be just about ready for its first service, so it goes in next week. The lads in the Service Department do an excellent job too.

Steve P.

Bought a Bonneville Bobber and couldn't have been happier with the experience. Abigail was super knowledgeable and approachable. The whole process of part exchanging and purchasing took less than an hour. They're a great dealer that makes you feel welcomed and appreciated. Would highly recommend them to anyone looking to buy a new Triumph.

Recommended to me by Heather at Nortons Motorcycle Training in Worthing and I’m so pleased I followed her advice!
Abby is brilliant - professional, incredibly knowledgeable and so patient! She has a genuine willingness to help get the best for customers which is really refreshing!
Wouldn’t hesitate to recommend to others 🤘🏻

Ordering easy,great price and prompt delivery

Excellent service, prompt delivery arrived intact.

Just Brilliant. From the moment I walked into the Solent Branch, Everyone was happy and welcoming. After suggesting some accessories for my Triumph, Cara ordered them for me and promised to get them to me the next day and that's exactly what she did. So thank you so much.

Screen arrived promptly and undamaged despite the box it was in being partly crushed. Sale bargain!

Great bit of kit for connecting to my Tiger 660

Distant Online Buying,
Having been looking for a while to purchase a bike,
I came across this bike online from Destination Triumph.
All looked fine from the video link. I was Happy enough to make the deal. They are 552 miles away from my location. I paid £7500 plus £250 for pick of the bike to be delivered.
Few days later it arrived. I gave it the once over but wanted it checked over professionally for my own peace of mind.
I was shocked what my local dealer came back to me with.
Levers/lights was an advisory so was the Brake pads!
Front wheel bearings is needing replaced!
And the front N/S Front fork seal was Leaking so badly the service manager advised me not to ride it!!
On my return home I immediately informed Destination Triumph of there findings.
They wanted a second opinion. So that means taking more time off work to get this looked at again from another dealer.
Plus Destination Triumph said it must have been damaged in Transit!
(Everyone I have spoken about this finds that hard to believe) the bike is a 15 plate.
I personally couldn't be bothered with all the hassle.
I approached Destination Triumph if they would buy the bike back.
After a few days I called to see what was happening.
Yes, cancel the second opinion and we will give you 6k for the bike, And I would have to pay the Transport costs back to there premises.
Utter disbelief this was. This would mean I'd be out of pocket by 2k in a matter of weeks if I accepted.
The bike has hardly moved since I came back from the first inspection because of the leaking fork seals and brake wear. Just sitting my lock up till I decide what to do.
I fitted new brake pads to the front and rear yesterday, They were very badly worn, almost metal on metal.
I caught this just in time or it would have needed Discs as well.
My whole thoughts on this situation is one of shock.
How did they sell the bike at a price of £7500 in this condition. I paid in Full. Yet they said it went through the workshop prior to my purchase!
You expect to buy a machine for that amount of money in tip top condition, Not what I found.
Wasted the guts of £8k now with the bike sitting in my lock up deciding what to do with it. More money needed for fork seals and a garage that can do the work required to make this high powered machine trust worthy on the road.
I bought this bike for a summer run around. It's been more of a summer look at machine in my lock up.
I can't afford to take more time off work and the costs involved.
If I was a dealer that sold the bike in the first place I'd bend over backwards to help my customers no matter what the cost. ESPECIALLY paying that amount on bike.
In Future I won't buy a bike from such a long distance.
You expect this to have been a faultless experience.
But like I said The brake pad wear and fork seal leakage is a major concern.
It should have never left the premises in such a condition.
I'm no stupid because I'm an ex mechanic myself so I know about these issues.
NEVER AGAIN.

Accurate description, prompt delivery and great quality.

So pleased with my street twin ,and sales executive Abby was so helpful and really made the experience so easy and straightforward. I would definitely recommend Destination Triumph Washington.

Good experience of my first, almost new bike purchase from Destination Triumph in Washington. There were some delays in servicing and preparing the bike, but they were very busy and had to order in some parts (at their cost without quibble). Staff are knowledgable, friendly and enthusiastic.

Fast delivery
Quality product