Destination Triumph Reviews 266

Purchase was fine, delivery delayed by a day after carriers tracking went off line in the afternoon they said they were delivering it and I had to call up to find out what happened, the final delivery driver said I was not on his route and had to come off his to deliver. Not sure what happened to the original driver.
Better than a DHL delivery of same items, they sat on it for over a month then delivered it somewhere else but still tried to charge me so yeh for your service and carriers boo for DHL

I was looking for a pair of boots and a high visibility brace. Boots were sold out in other Triumph Dealers but Destination Triumph had them in stock. Shipping was super fast and received exactly what I ordered trough courier rather than post. Placing the order was hassle free too

I’m into 2 years ( since the first day they opened this Triumph branch in Christchurch) of being continually pleased and greatful to this team at Destination Triumph. Think I’m up to 10 (?) bikes now and am always dead pleased with how these folk , now personal friends, look after me. My latest bike completed today is now placed under wraps for major unveiling at the Custom Bike Show at the DT showroom. The tech team of Daryl and Martin have looked after me for many years and have always gone the extra mile every time but with this one - Soeed Triple RR I am speechless how they have delivered perfectly my dream from what was a standard red bike to a really dramatic black beast called Cafe Noir. Darren in after sales has been amazing with suppliers sorting out the extras, Alex in sales too plus Steve and Nick for their help and advice. From Martin Pullen at the top all the way through the team are just Brilliant. THANK YOU!

Bike has not run well from purchase. I put it in for diagnostic two days ago. Unable to contact servicing for update. Phone just asks me to leave a message and they will get back to me, but never do. My bike went in at 0900. Could not get hold of them for update, so got my neighbour to give me a lift. At 4pm, the bike had just been started. The following day, no contact. This is day three now and not one phone call. Triumph had my bike for three full days. 1.5 hours labour charged, so happy with that. I got through to Solent to be told they are busy, but will get back to me. No follow up.
I had to contact them in the end to be told my bike was now ready. Three full days and not one phone call. I have asked if they are interested in buying the bike. Been told they will get back to me. Not holding my breath.

Ryan gave a tailor-made experience, staff most helpful , friendly team taking time to meet your needs

Fast despatch, delivery service excellent, happy customer

Destination Solent. The guys are fabulous. Bought my T100 from them 3 years ago. Broke down two weeks ago as battery needed replacing (under-used due to lockdowns & new WFH). They arranged to pick up my bike. They got a new battery, serviced and MOT. Plenty of comms updating me on progress. Brilliant service all round. Happy Customer! Thanks

I would like to give them more than 5 stars. From my first visit to collecting my new bike they have given me so much advice, very helpful with my purchase and generally very friendly.
I would highly recommend to anyone looking to buy a bike to visit them.
Thank you especially to Nick, Martyn and Abigail.
Stephen Weeks

Fantastic buying experience with the team in Washington. Really helpful and patient staff - especially Merry & Nick. Absolutely love my bike - T100 in Cobalt Blue. Cannot recommend this place too highly.

Great quality product, fast postage.

Provided me with everything I wanted and needed from a dealership and did it well. Super friendly sales team, listened to my requirements and delivered on everything. Would definitely recommend and will be heading back again myself in the future.

I purchased a new bike from the Washington branch and the customer service was exceptional second to none. The sales executive Merry went the extra mile to make sure the purchase went smoothly, clear communication (even on her day off) and regular updates on delivery as I live 200 miles away. The bike was delivered on time by a professional team. Paperwork clearly marked to sign.
I would definitely recommend DTW and would not hesitate to purchase another bike in the future. A big thankyou Merry.

As described, fair price and arrived quickly

Great service! Thank you very much :-)

The items arrived promptly and were securely packed to prevent damage. Items were exactly as described. Very pleased and easy transaction from start to finish.

The small number of parts I needed were identified and ordered quickly will arrive in 3 days.

Outstanding service and attention to detail.
I've bought three bikes here and they are very good to deal with.

DT Solent delivered my Scrambler, as various events made a dealership handover difficult. Despite having the after effects of COVID, Marcus dropped off the bike, and did the handover at my house. All paperwork was done well, and both he and the MD followed up to see I was happy. Really enjoyed the purchase experience. The quality of Triumph bikes is top notch. Recommended!