closed Reviews 

61
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I placed an order for £134.00 worth of items on the 05th July 2021, and have had zero update since then! I have placed orders with companies previously that have taken months to come, so I assumed thi... See more

Rated 5 out of 5 stars

I’ve bought from Dexter and Fox three, if not, four times now and can’t recommend them enough. Their products are well made, on trend, look exactly like they are advertised and are reasonably priced.... See more

Rated 1 out of 5 stars

I just came to know that they’re closed. I have gotten no communication whatsoever about this from the company after my £120+ Order in November. I’ve been chasing them about an update since then.... See more

Company replied

Rated 5 out of 5 stars

Brill customer service from Elliott through insta when I was asking him a thousand (annoying) questions! Everything arrived on time and was packaged nicely. I have already put more items into my... See more

Company details

  1. Homewares Shop
  2. Home Furniture Shop

Written by the company

Hi there, we have now closed. Please note orders before 10th December will be refunded for you :)


Contact info

2.8

Average

TrustScore 3 out of 5

61 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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2.8

All reviews

(61)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Back again!

Had my eye on a few items so took advantage of the early Black Friday discount, quick dispatch and fantastic customer service from Elliot when asking for additional photos! Added a bit extra bits on my Christmas list from this lovely little shop.

29 November 2021
Unprompted review
Rated 1 out of 5 stars

Could Not Recommend

Edit: Thanks to Trustpilot for having integrity and verifying my review, despite the blatant attempt by Dexter & Fox to discredit it in the response below.
I would have to describe my experience with this company as unusual - and that's being kind. There was an apparent lack of candour and transparency in my interactions with customer service, and I'm not sure how any company could try to pass this off as acceptable professional conduct. I found the quality of the particular items I ordered lacking, but that's not to say there aren't quality items available. However, I've no interest in determining that, as I prefer dealing with reliable and reputable retailers.

29 November 2021
closed logo

Reply from closed

If you had just shared the information in the first place it would have made it easier 😀


Still have not received requested information from this person. Unless this is received by the 2nd December it will be escalated as false to trustpilot.

Unfortunately we can’t find any information from this review. No one has ordered under the name Millie. We believe this to be fake.

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional, no response to any e-mails, no goods received!!! Will have to claim money back with my credit card company!!!!

27 November 2021
Unprompted review
closed logo

Reply from closed

Thankyou for taking the time away from your family on a weekend to leave such a lovely review! 😀

Email sent 25th of November. Our timeframe for replies as clearly stated on the contact form is 72 hours MON-FRI. It is a weekend, and we do not work weekends, as like yourself we also have friends and family.

Order cancelled, enjoy the rest of yours!!

Rated 1 out of 5 stars

Unprofessional

Unprofessional. Doesn’t send email confirmations, doesn’t send goods or dispatch info, doesn’t respond to email queries….if I don’t hear back soon I’m going to need to do a charge back with my credit card company. Wish I had listened to the reviews.

18 November 2021
Unprompted review
closed logo

Reply from closed

Hi there.

It’s an aim to reply in 72 hours not set in stone. You emailed on a weekend, and those are days off.

Order cancelled.

Have a fab afternoon! 🙂

Rated 5 out of 5 stars

Great quality products and fast…

Great quality products and fast delivery. Love all my items from Dexter and Fox

9 November 2021
Unprompted review
closed logo

Reply from closed

Thank-you so much for your review and for the reviews on the website.

Really appreciate the support of my small business, It means a lot!

Elliot🤗

Rated 5 out of 5 stars

Wave seagrass placemats

Bought the Wave seagrass placemats. The delivery was very quick and they look fantastic! Very pleased.

28 October 2021
Unprompted review
closed logo

Reply from closed

Thank-you so much for your lovel review, It really means a lot!☺️

Elliot

Rated 5 out of 5 stars

I am in love with my handcrafted…

I am in love with my handcrafted Japanese ceramic jar from Dexter and Fox. It is beautiful and exactly as described on the website. Ordering was super easy and delivery was really quick. Would highly recommend this small business x

5 October 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand! They have beautiful products and always arrive on time and we’ll presented. Customer service through Instagram always very responsive too.

Will be a repeat customer!
Thank you
@camillas_casa

28 September 2021
Unprompted review
Rated 4 out of 5 stars

Rectified quickly

Hadnt received my delivery which after addressing it has been rectified v quickly and I received an extra jar too. Lovely items look great in my kitchen

6 September 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful products!

The website is very easy to navigate, with some beautiful items to look at. The salt and pepper set I ordered were delivered the following day and are gorgeous!!
Excellent service, thank you!!

21 August 2021
Unprompted review
closed logo

Reply from closed

Thank you Jane for taking the time to leave us such a positive review. It really means a lot to me as I continue to grow the business!

Kindest regards,
Elliot

Rated 5 out of 5 stars

Very quick service

My order arrived very quickly and was well packaged. It is as it appeared on the website so my daughter, who I bought it for, should be very happy with it.

16 August 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I absolutely love everything Dexter & Fox sell. I ordered a few items and they arrived within the 7 days. I love everything I ordered - the quality is great. Will definitely be buying again.

26 July 2021
Unprompted review
Rated 5 out of 5 stars

Lovely item

Very pleased with the serve board. Well packaged & good communication. Would shop here again.

22 July 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

I have received absolutely top notch service from Elliott at Dexter and Fox!! I had a very large order in mind and I wanted to sample the product first in a couple of sizes and return what wasn't needed, this was all dealt with extermly efficiently. When I was ready to make my very large order I again couldn't fault the service or the product. Couldn't recommend enough.

9 June 2021
Unprompted review
Rated 1 out of 5 stars

Ordered something 2 weeks ago and still…

Ordered something 2 weeks ago and still hasn't dispatched. Getting worried now. Gonna report fraud to mastercard in the new few days if they don't send or refund.

Happy to change review if they get their act together.

23 May 2021
Unprompted review
closed logo

Reply from closed

Hi Phil,

Sorry we have been off for the weekend. Would you mind just dropping me an email at elliot@dexterandfox.com with your order number please so I can look into this as a matter of urgency for you.

Kindest regards,
Elliot

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