closed Reviews 

61
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I placed an order for £134.00 worth of items on the 05th July 2021, and have had zero update since then! I have placed orders with companies previously that have taken months to come, so I assumed thi... See more

Rated 5 out of 5 stars

I’ve bought from Dexter and Fox three, if not, four times now and can’t recommend them enough. Their products are well made, on trend, look exactly like they are advertised and are reasonably priced.... See more

Rated 1 out of 5 stars

I just came to know that they’re closed. I have gotten no communication whatsoever about this from the company after my £120+ Order in November. I’ve been chasing them about an update since then.... See more

Company replied

Rated 5 out of 5 stars

Brill customer service from Elliott through insta when I was asking him a thousand (annoying) questions! Everything arrived on time and was packaged nicely. I have already put more items into my... See more

Company details

  1. Homewares Shop
  2. Home Furniture Shop

Written by the company

Hi there, we have now closed. Please note orders before 10th December will be refunded for you :)


Contact info

2.8

Average

TrustScore 3 out of 5

61 reviews

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2.8

All reviews

(61)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible!
I would rate them zero if I could.
I ordered a bamboo lantern which was in stock at the time of my purchase. They took my money and that was the end of it. After 17 days I received an email saying my item had been shipped. 31 days later Couriers Tracking number still says they are waiting to receive the item from the sender.
I’ve written to the customer services team twice and have not heard anything back. Stay away from this company. Not worth the hassle.
I contacted my credit card company and started a dispute. Luckily my credit card company refunded my money straight away.

22 May 2021
Unprompted review
closed logo

Reply from closed

Hi Shirin,

I’m very sorry I have missed your email, I would have refunded you straight away if I had. It’s been very busy and I have no help with anything and therefore from time to time miss things, at the end of the day I’m only human.

Very sorry you have had a bad experience, as a small business I would never personally want anyone to feel this way to have to leave such negative, hurtful words.

Kindest regards,
Elliot

Rated 5 out of 5 stars

Amazing vase and lovely seller

Amazing vase and lovely seller. Thanks for keeping me informed . Took a little while to arrive but given current circumstances with Covid it was no big deal. Seller kept me informed and the vase is so lovely and stylish. All in all - a super experience !

14 May 2021
Unprompted review
Rated 5 out of 5 stars

On trend products at great prices!

I’ve bought from Dexter and Fox three, if not, four times now and can’t recommend them enough. Their products are well made, on trend, look exactly like they are advertised and are reasonably priced. In one order, the products arrived separately, with one product arriving a little later than expected, however the team were incredibly responsive and assuring when I contacted them. I’d buy from these guys again, and again. Love their things!

10 May 2021
Unprompted review
Rated 3 out of 5 stars

Some brilliant prints in a good variety…

Some brilliant prints in a good variety of sizes and great quality. Purchased the Kardashian Body Art Design Vase however and was very disappointed. The website gives no sizes, and it arrived in a small box and is smaller than a beer bottle! The pictures used falsely represent the size and also make the texture of the product look smooth and almost glazed. In reality it porous and grainy, not at all like the pictures.

27 April 2021
Unprompted review
closed logo

Reply from closed

Hi Dom,

Sorry there seems to be an error on the website as the product information tab doesn’t open when you click on it, where it should display the size of 12x8cm.

Sorry you feel the pictures are misleading, they were what I supplied by the supplier.

Kindest regards,
Elliot

Rated 4 out of 5 stars

Order not received.

26/04 Ordered the retro round iron tray with handles at the beginning of April and still not received the item. Emailed to chase the delivery last week and haven't had any communication - very frustrating that no one has been in contact!

Update 27/04 - received a quick refund from Elliot due to my item being lost in transit. Good communication to get that sorted. Thank you.

26 April 2021
Unprompted review
closed logo

Reply from closed

Hi Amanda,I pride myself on excellent customer service and have responded to any emails that have come through but then again I’m only human and may have missed it.

Would you mind dropping me an email at Elliot@dexterandfox.com instead of leaving such a terrible review which can drastically effect my sales as small business already struggling to cover my rent for my Unit and I will try my best to find out what’s gone on.

Kindest regards,
Elliot

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - I ordered a item and they were able to send it out the same day as it was a gift. Not only that I enquired about a product which they responded to within an hour and gave me all the details I needed. Would definitely recommend them, cannot praise their customer service highly enough and really unusual pieces which is fab! Thank you Elliott at Dexter and Fox

22 April 2021
Unprompted review
Rated 5 out of 5 stars

Lovely item!

I received my order in good time and the vase itself is so beautiful and well made, exactly as per the details and images online, so I’m really happy with my purchase.

15 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

I ordered the Tom Ford book that also opens up into storage. It looks beautiful on my new unit and is very reasonably priced compared to others online. I am happy with the quality and the look of the book. Thank you.

15 February 2021
Rated 5 out of 5 stars

Order now received

Reviewed review
13/2/20 I have just received item, it was packaged very well and is of very good quality of which I have given 5 stars , the fault lies with Royal Mail as their address label was incomplete , I am happy with the product , but sadly shall not use this company again as I was very upset with the comments made to me .

12/2/20 Your reply was insulting, I am a very honest person and
How Dare you make such a statement my review should be disregarded and I have supplied false information and by this you have just proved the inadequacy of your dealings as a company in totally disregarding the views of your consumer who placed an order in good faith , didn't receive that order and had the right to review their disappointment , you have displayed exceptional rudeness in your reply especially when I stated , even though you disregarded i shall repeat
what I previously stated " I would not wish to harm a small business " but by
the looks of it you have
done a perfectly good job of that yourself in your exceptionally rude handling of the matter.
I look forward to receiving my refund and no further dealings with such a rude company .

Not received order yet,
Link for tracking did not work , I tried several times to activate it , I was extremely unhappy as I was so looking forward to receiving my order then next thing I know is my parcel was returned , I DO NOT understand how address would be wrong as this house is detached , not a flat etc and also I take no pleasure whatsoever in "harming a small business" and maybe if that small business had ensured link for parcel was sent adequately then this would not have happened .

11 February 2021
closed logo

Reply from closed

Update 12/02

Our reply is not rude in any, shape or form... customer has made no attempt to contact us and instead just updates her review. We deal with all our emails professionally and would have had this rectified immediately, however she chose not to respond to us.

We stick by our accusation of false information as our tracking information was correct, as we were able to demonstrate this earlier on in our reply.

Update 12/02.

This review should be completely disregarded as it’s false information. Tracking was sent adequately and she wasn’t in her estimated delivery time frame.

Customer states tracking didn’t work and what a pity that this customer didn’t just drop us a quick email to ask if perhaps the tracking number was wrong of if there was a technical error... after all we’re just human.

Also can we just point out that we don’t run Royal Mails website and considering we’ve added a snipped about “incorrect address” from the tracking page, that would clearly show it working?

Address was written EXACTLY as it was displayed on the order. Label could have become damaged during transport, and unfortunately that’s completely out of our control.

Would have loved to have resolved this and have another sent out but still no contact. We will now wait to ensure the parcel is returned and then refund.

———
Such a shame and rather unsettling that someone could leave such an insult to a small business that has had no contact from the customer to discuss their order.

Delivery on this item is 15-25 days as stated under the add to cart button to ensure fully aware before ordering.

Order was placed on 28th January - it's only been 14 days and delivery was actually attempted today however there seems to be an issuer with the delivery address.

"Tracking no. GV647375360GB
Sorry, we were unable to deliver this item at 11-02-2021 as it was not possible to identify the delivery address. It will now be returned to the sender"

Rated 5 out of 5 stars

Very pleased

We are very pleased with the products we ordered and at the delivery time was quicker than expected. Looking forward to more products!

8 February 2021
Unprompted review
Rated 5 out of 5 stars

Amazing jars,

Excellent items. Love them, high quality and very stylish..great customer service..friendly & helpful and I would recommend to everyone. I will definitely buy from again. ⭐⭐⭐⭐⭐🙂

31 January 2021

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