dfyne.com Reviews 7,366

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and efficiency in resolving issues. Many people appreciate the quick response times and the personalized approach taken by the support team, making them feel valued and understood. The product itself is also frequently lauded for its quality and the positive feelings it instills in consumers. However, some customers also noted inconsistencies in product quality, particularly regarding the fit and material of items from different production batches. A few people experienced issues with defective products, such as ripped seams or broken straps, and a small number of reviewers reported dissatisfaction with customer service, citing slow responses or a lack of resolution for their concerns.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, quick response... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individual team... See more

Product

Customers had positive experiences with product, often praising the quality and flattering fit of items like... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies and efficient... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the products, highlighting good quality,... See more

Based on these reviews

Rated 5 out of 5 stars

Had issues with the articles I received and Tony immediately resolved the situation, and offered multiple options for me. If you ever find that emails aren’t getting through, try DMing on social media... See more

Rated 5 out of 5 stars

I’ve had a really great experience with this brand. Their team has been incredibly helpful and supportive throughout my order and in resolving an issue that came up. Everything was handled smoothly an... See more

Rated 5 out of 5 stars

I had an issue with items having discrepancies from previous DFYNE quality and I was graciously offered a replacement or gift card for the faulty items. Thank you so much to Andy for all of his help a... See more


Company details

  1. Activewear shop

Written by the company

Apparel for the defiant! We are the individuals who don't believe in comparison. Free to DFYNE ourselves. Let no body DFYNE us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great customer service after articles arrived defective

Had issues with the articles I received and Tony immediately resolved the situation, and offered multiple options for me. If you ever find that emails aren’t getting through, try DMing on social media. I was losing faith until I tried this and now I obviously feel better haha

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a really great experience with…

I’ve had a really great experience with this brand. Their team has been incredibly helpful and supportive throughout my order and in resolving an issue that came up. Everything was handled smoothly and professionally, and I truly appreciate the service. I’m very happy and will definitely continue supporting the brand.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service support x

I spoke with Jamie-Lee in customer service and was very delighted with her service 😊 She was fast to respond to my emails and provided me with amazing replies in regards to my issues! Thank you so much!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My leggings broke

My leggings broke after wearing them just once. I received very sweet help from Katie. I got help very quickly and it was resolved really well.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Product is really good

Product is really good ,
I had an issue with my DHL Delivery . The client service , in particular Ross M helped me resolve the issue quickly and efficiently . A brand on which you can rely on client service

15 April 2026
Unprompted review
Rated 4 out of 5 stars

great customer service

My black dfyne flares ripped at the seam. I was advised to message dfyne on instagram. Katie instantly replied and helped me immediately. They gave me the option to order a new pair of the flares for me or offer me a voucher.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I love this store

I love this store, I had a minor problem with an item and Shani was wonderful and helped me with the questions I had. The clothes from this store are so flattering, 100% recommend!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service!

10/10 service!! I had received a pair of Impact Flares that had a rip in the seam, so I had emailed customer service and a lovely lady named Khloe F helped me through the process and has resolved my problem by issuing me a gift card to get a new pair sent to me! Was such an easy process and she replied very quickly and was so helpful!!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with their customer service! I received a quick response via email (which I really appreciate), and I was helped by Jamie-Lee, who was extremely kind and helpful throughout the whole process.

As a resolution, they even sent me a brand new pair of tights – that’s truly excellent service! I’m very satisfied with both the help I received and the way I was treated. Highly recommended!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing customer service, very fast shipping, great quality. My favorite gym clothing brand🩷

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Fast reply, great service! Had an issue with a broken scrunch seam and received a gift card since the item was out of stock!

15 April 2026
Unprompted review

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