Dhl France 

DHL twice claimed there was “an issue” in trying to deliver an Amazon package to us, There was no explanation as to what the issue was. The reason given was incomplete address which was completely untrue. The address on the parcel has been ours for the best part of 20 years. The online chat line was totally useless. Eventually, I managed to speak to someone in customer services who arranged delivery to a nearby pickup point. Still didn’t find out what the problem was. I have given two starts because the person I spoke to resolved the problem satisfactorily.

DHL have just been at my gate demanding €25 "tax" for a parcel from the UK with a value of £20. There is NO import tax due on items from the UK to the EU if the value is less than €150, and if it was VAT they were talking about (which had in fact already been paid in the UK) it would have been somewhere in the region of €4, not €25. The delivery man said either I must pay or refuse to accept the parcel. I believe that they have a scam going to hold people to ransom - either pay or lose your item. This is a crime surely??

DHL vient de me frapper à la porte et me réclame 25 € de « taxe » pour un colis en provenance du Royaume-Uni d'une valeur de 20 £. Aucune taxe d'importation n'est due sur les articles du Royaume-Uni vers l'UE d'une valeur inférieure à 150 €. S'il s'agissait de TVA (qui avait déjà été payée au Royaume-Uni), elle aurait été d'environ 4 €, et non 25 €. Le livreur m'a dit de payer ou de refuser le colis. Je pense qu'ils préparent une arnaque : soit vous payez, soit vous perdez votre article. C'est un délit, non ?

THEY ALWAYS "HAVE A PROBLEM WITH DELIVERY"...FEDEX NEVER DOES.

I specifically chose DHL EXPRESS to get my parcel delivered for an urgent matter.
On the scheduled day I received an email stating that the pickup point where my package was getting delivered to has refused to take the package.
Ok, in a way I understand - it's the pickup place refusing.
But first - it's a pickup spot that DHL offers as an option.
Second - the email that DHL sent me on the situation does not include any good information on what's gonna happen next and when I'm gonna get my package.
I tried to reach out to multiple client service options and all they keep doing is sending me to their client service phone number which is a paid number.
If you need something to be delivered urgently - DHL express is a bad choice.
Chronopost is faster without offering any express options.

I've been waiting for some important documents for 4 days and they tell me that the package is being held in France because they have little data about me. I've been receiving packages with them for 5 years and they have little information about where to send the package, and it's always delayed from France. very bad DHL France.

🚨 DHL E-Commerce - Unresolved Shipment Issue 🚨
I am writing to express my frustration with the ongoing issues I’ve faced with DHL E-Commerce.
I placed an order that was shipped from Germany on September 6, 2024, but due to complications with the import, I was informed by DHL on September 28, 2024, that the parcel could not be delivered. Fast forward to December 24, 2024, and I receive an email saying my parcel has been returned to the sender, but the sender still hasn't received it. I have been waiting for proof of the return for months, but I have not received any tracking information or official confirmation.
I paid for this order and cannot get a refund until DHL provides me with proof that the parcel has been returned to the sender. Despite repeated attempts to resolve this issue, I am still waiting for a clear timeline, tracking details, and a formal confirmation of the return.
This situation has caused significant delays and inconvenience, and I am extremely disappointed with DHL's lack of communication and transparency. I am asking for:
Proof of return and tracking number for the parcel.
A detailed explanation of why the parcel was not delivered in the first place.
Information about any possible compensation for the delays and mishandling.
I hope this issue can be resolved quickly, but it’s been a long and frustrating journey so far. If anyone has faced a similar experience, or if anyone from DHL is reading this, please help me resolve this!

the worst service ever in my life !!!!
in stead of 4 days promised delivery we are still waiting fir our 6 suitcases , 8 days passed. we arrived to paris with 4 small kids without any clothes and presents for christmas. i needed to buy everything again as we were freezing out and getting sick.
in 2 days were are leaving to another nordic country and they still dont promice us to deliver our 6 luggages.
we asked them to come to their office and pick it up ourselves - but they refused.
never again we will use this shit company.

Very bad service. Despite my parcel arriving to the destination country quite fast, I have been waiting for 2 weeks for it to be delivered to my address. Most of the contact center people are extremely rude and they don't help at all. They have been "delivering" my package every day for a week but they actually never pass by to deliver it. They promise that they have updated the new address on the system but they haven't, they never try to call or contact me and give me false information every time I call them on the phone.

If I could give them less than one star, I would. I paid for express shipping and changed the delivery address to a pickup location, thinking it would be more convenient. However, my package was still sent to the original address. When I raised my concern, despite notifying them about the address change two days before the estimated delivery date, they rescheduled my pickup for four days later. This is incredibly frustrating!

DHL gave a range of delivery time which they did not honour. 12-1pm today. On calling customer service, I was given a new delivery time of 3pm (unacceptable) and told the weather was bad. I really don't know how to respond to this extraordinary comment. It rained a bit and how about a text message to say they were unable to deploy a van in Paris because it was raining. It is my belief that no one even bothered to send a pick up until I contacted CS. I was also told it took two hours to "beat" a pick up. I don't know why it would take two further hours to arrange a pick up that was already supposedly planned. Now I just hope my money will be returned as I have requested a cancellation. Don't make contracts about pick up times if you can't keep them.

Worst service ever! I am a student who is not available 24/7 and the time of delivery is a 4 hour span!!! Am I supposed to sit home for FOUR HOURS and wait whenever they'll come? They won't leave it with the guardian, it's impossible to cancel the f*ucking delivery and it RESCHEDULES the delivery date EVERY DAY WITHOUT ME COMFIRMING. The poor delivery guy comes every day and goes back!! The worst company ever! Never had such an awful experience

I never thought to look up DHL reviews until now. To my shock they are appalling, which concerns me as I am still waiting for my delivery. I was told my parcel will be delivered on 23rd of December, I spent all day waiting, it was never delivered. I didn't hear from DHL until this morning. I was informed my parcel will be delivered today, again I spent all day waiting. No delivery! I called customer service and the person on the other end of the phone kept saying it will be delivered in the next few minutes. I asked if he had spoken with the driver and if he was certain, he said no. I told him not to just tell me what I want to hear but rather provided useful information. Whats disheartening is the fact that the customer service person didn't sound bothered or willing to help by actually finding out where my parcel is and when it will be delivered. He pretty much recited the same information I received in the text. Since customer service is not being helpful, I am not sure what else to do. Prior to calling customer service I had used the chat customer service, which clearly is a bot as it just kept repeating the same information.
If anyone from DHL France actually reads this and willing to help. Please help.

This is third time with DHL France. They claim they was to our address but was never here, they dont call. Third time during 3 months. We were home all those dates.

When it is sent to relay point- we just dont got informed to which one. How is possible? You got our full adress and phone number...

slow delivery. I am fighting with them since 5 days to deliver the envelope I sent (they said they will deliver in 1-2 days)!!! I lost so many nerves and time and after 5 days they told me the envelope is damaged in their agency and cannot deliver!!! That envelope contains VERY important documents, it was even insured!!!! the envelope is stuck now and no-one seems to be capable to tell us what to do. We spoke to 3 different agents and none of them can tell us anything!!! I hate this company and I just want my documents back!!!! tracking number: 1975096535

Never a time that delivery is in time: or they find the excuse we were not at home (false) or there is an unforeseen event forcing them to deliver late, and never a clear expected delivery date. By far the worse service among all companies we get delivery from.

My experience with the service has been very bad. the shipment never arrived. finally I had to go to pick it up from a town located 40 km from where the delivery should have been.
The delivery man lied saying that there was no one at the address or that he had not been able to access it because there was an access code for the apartments, however, there was none.
Dealing with the customer service operators has been very violent and unpleasant. It was difficult for them to give solutions and they only told me to wait for the next day to arrive.
I do not recommend anyone to make their shipments with this company, since when faced with problems, they wash their hands.

DHL Express ( Republique store ) 24 Bd Voltaire. The worst in the whole wide world. The owner is a crook and steals. I Delivered 2 boxes (25kg each)of personal effects mostly clothing.These we’re to be shipped to South Africa properly and adequately insured.He promised to seal and strap them before shipping. He failed to do everything and under insured the goods. The boxes arrived late, not sealed or strapped, instead they were wide open. A lot of personal stuff has gone missing. I took lots of pictures as proof. AE RAMPHELE

!!AVOID!! After 19 days of globe-trotting my £37:95 parcel finally arrived in Vancouver. Endless replies from bots - only action after leaving poor TRUSTPILOT review. No refund offered I have to chase post delivery. Do yourself a favour and AVOID DHL altogether 😵😡😠

Sent parcel to UK paying a lot extra for 2 day delivery but it now in Germany for delivery LATE !!!!!
FAKE company!!!!!

Absolute Rubbish!! Live chat is rubbish, tracking updates rubbish. Delivery not arrived on due date, no tracking updates for 2 days, no idea where item is or when it will arrive!! Another day wasted waiting in for something that doesn’t turn up!!! DHL need to sort out their act!!