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Direct Heating Spares Reviews 

1,412
•
TrustScore 5 out of 5

4.8

Heating service
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Review summary

Created with AI, based on recent reviews

Considering 950 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, with many items arriving quickly, often the next day, and sometimes even earlier than expected. People appreciate the ease of ordering and the competitive pricing, often finding parts at great value or below list price. Reviewers consistently highlight the excellent customer service, noting helpful advisors who identify needed parts and resolve issues promptly. However, some customers also noted issues with delivery services, experiencing delays or a lack of clear tracking information, especially when paying for next-day delivery. A few other people also felt that the packaging could be improved, with some items arriving damaged or poorly secured. Additionally, some reviewers mentioned receiving incorrect or incompatible parts, despite descriptions on the website.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Product

Reviewers highlight positive aspects of product, often finding authentic and correct parts that are difficult... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, first-class, and... See more

Order

Clients share positive opinions on the ordering process, often highlighting its ease and efficiency. Many... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and great prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more

Rated 5 out of 5 stars

Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more

Rated 5 out of 5 stars

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more

Rated 5 out of 5 stars

Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day! S... See more

Company details

  1. #50 of 120 best companies in Heating service
  2. #18 of 71 best companies in Heating equipment supplier

About Direct Heating Spares

Written by the company

Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:

We also deal with a vast array of quality UK brands, such as:

Can't find what you're looking for? Simply call or email us and we'll be able to help.

Direct Heating Spares

Written by the company

Genuine Parts From Over 100 Brands
Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
Expert Technical & Sales Support Everyday
Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
Order Before 7pm For Next Day Delivery
As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
Secure Express Checkout
Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,412)

951 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick delivery time. My only quibble would be that I didn't know which delivery service was being used and because the tracking numbers are different and the tracking service doesn't actually say what is being delivered, it was impossible to know if it was my delivery from Direct Heating that was on its way or not. However it arrived so quickly the problem only lasted those two days.

22 June 2026
Rated 5 out of 5 stars

DHS Spares - plumbing parts

DHS Spares had the parts I needed in stock with the option for express delivery. Rapid dispatch as well and parts arrived on time and were well packaged. I would definitely use again.

14 June 2026

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