We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more
Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more
Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day! S... See more
Company details
- #50 of 120 best companies in Heating service
- #18 of 71 best companies in Heating equipment supplier
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company
- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
4.8
Excellent
1k reviews
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My first port of call for boiler spares.
12 May 2026
Easy site to use.
13 June 2026
Easy ordering and quick delivery and…
Easy ordering and quick delivery and reasonable price.
10 June 2026
Ordered boiler parts late on a Friday
Ordered boiler parts late on a Friday. Delivered Monday afternoon by UPS. Boiler fixed. Happy wife.
12 June 2026
After the first part was lost in…
After the first part was lost in transit I must say what amazing service, within 24 hours of you guys finding out via a quick email,that parcel had been lost you had contacted ups kept me updated and also arranged a replacement which has been delivered all within 24 hours. Can not fault this company. Thank you
11 June 2026
Response and delivery second to none.
11 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Parts as shown on the website do not…
Parts as shown on the website do not turn up. Instead cheaper versions are sent and when I question it they said it will do the same job won’t it. I’ve asked for my money back, they said they would collect the part on Friday. It’s Monday and it’s still here.
9 June 2026
Reply from Direct Heating Spares
Dear Mr Stevens
Apologies that our courier has not turned up to collect the parts, we appreciate how frustrating this is. To help rectify this we have credited in full the item in dispute, you will see this back into the same account in 3-5 days. Our Commercial team is reviewing the product information and we will challenge our courier partner in regards to the missed collection.
Apologies again for the inconveniences caused.
Regards
Kay Harcombe
Head of Customer Services
Absolutely brilliant service
Absolutely brilliant service, everything went well, ordered the circuit board at 18:37 on Thursday night, arrived 10:00 Friday morning. Can’t thank them enough.
11 June 2026
Very happy with the service.
10 June 2026
Brilliant
Brilliant, helpful, courteous, assuring very fast delivery. Great advice. Highly recommended
9 June 2026
Item clearly listed
Item clearly listed. Delivery prompt and reasonable. Good communication throughout the transaction. Thanks.
8 June 2026
Great Service
Goods were dispatched very quickly. When the delivery company delivered the wrong parcel to me Direct Heating sent out a second parcel immediately and was delivered to me in less than 24 hours. Great service. 👏🏻
12 June 2026
Unprompted review
They had what I needed
They had what I needed, and delivered quickly. Website was easy to navigate.
2 June 2026
My order was very important to me ,and…
My order was very important to me ,and it arrived very quickly,perfect package, and the courier was spot on ,perfect timing and he treated my address with respect, I will use you again, thankyou.
7 June 2026
Do not buy from this company they miss…
Do not buy from this company they miss sell and over charge for the item. Then expect you to waste a load of your time sorting it out for them. If I could give zero stars I would.
4 June 2026
Unprompted review
Reply from Direct Heating Spares
Dear Mr Stevens
I am sorry to hear that you have not had a pleasant experience with us.
The part that you have purchased, whilst may show some slight visual differences is suitable for the purpose you have purchased it for.
We have 20,000 products listed on our website and we try to ensure that all of the product information is up to date. We are picking this up with our supplier and will update this instance as soon as possible.
We have sent you a returns label and have advised you that we will be able to credit this part as soon as you have returned it to us, should you still wish to do so
Regards
Kay Harcombe
Head of Customer Services
Speedy delivery
I ordered a part for my boiler cabinet at 3.45 on Monday. I was informed almost immediately that this part was on back order and would take 5-7 working days. It wasn't urgent so I expected to wait up to 2 weeks. The part arrived at 2.45 today Wednesday. Beautifully boxed and well protected. I am one very happy customer. Thank you.
10 June 2026
Unprompted review
Good and bad
I've had good, I have definitely had bad.
Sometimes the CS is good, others its been like dangled off a bridge
The website is good, the speed of postage is good, but should you have a problem they can certainly fail on that department.
Its such a shame they are a sister company to the sinking ship that is city plumbing (chitty plumbing)
Huge red flag!
1 June 2026
Unprompted review
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