Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more
Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more
On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more
Company details
- #51 of 118 best companies in Heating service
- #18 of 71 best companies in Heating equipment supplier
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company
- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item clearly listed
Item clearly listed. Delivery prompt and reasonable. Good communication throughout the transaction. Thanks.
8 June 2026
Great Service
Goods were dispatched very quickly. When the delivery company delivered the wrong parcel to me Direct Heating sent out a second parcel immediately and was delivered to me in less than 24 hours. Great service. 👏🏻
12 June 2026
Unprompted review
They had what I needed
They had what I needed, and delivered quickly. Website was easy to navigate.
2 June 2026
My order was very important to me ,and…
My order was very important to me ,and it arrived very quickly,perfect package, and the courier was spot on ,perfect timing and he treated my address with respect, I will use you again, thankyou.
7 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do not buy from this company they miss…
Do not buy from this company they miss sell and over charge for the item. Then expect you to waste a load of your time sorting it out for them. If I could give zero stars I would.
4 June 2026
Unprompted review
Reply from Direct Heating Spares
Dear Mr Stevens
I am sorry to hear that you have not had a pleasant experience with us.
The part that you have purchased, whilst may show some slight visual differences is suitable for the purpose you have purchased it for.
We have 20,000 products listed on our website and we try to ensure that all of the product information is up to date. We are picking this up with our supplier and will update this instance as soon as possible.
We have sent you a returns label and have advised you that we will be able to credit this part as soon as you have returned it to us, should you still wish to do so
Regards
Kay Harcombe
Head of Customer Services
Speedy delivery
I ordered a part for my boiler cabinet at 3.45 on Monday. I was informed almost immediately that this part was on back order and would take 5-7 working days. It wasn't urgent so I expected to wait up to 2 weeks. The part arrived at 2.45 today Wednesday. Beautifully boxed and well protected. I am one very happy customer. Thank you.
10 June 2026
Unprompted review
Good and bad
I've had good, I have definitely had bad.
Sometimes the CS is good, others its been like dangled off a bridge
The website is good, the speed of postage is good, but should you have a problem they can certainly fail on that department.
Its such a shame they are a sister company to the sinking ship that is city plumbing (chitty plumbing)
Huge red flag!
1 June 2026
Unprompted review
Poor delivery service. Not very impressed
I ordered a boiler part for a next day delivery on a Thursday five days after and delivery still not done very disappointed.
4 June 2026
Easy to navigate the site
Easy to navigate the site. on line description of article very accurate. Quick delivery.
2 June 2026
Safety release valve
I found the part on a google search which lead me to Direct heating supplies. The part was easy to purchase on their website. Delivery arrived as promised. A*****
3 June 2026
I’ve been using DHS for a few years now…
I’ve been using DHS for a few years now as they have the genuine parts I need for a commercial boiler. Prompt delivery and easy website , I spoke to them once and they have good customer service and happy to advise in case of queries.
3 June 2026
We Needed a couple of parts for 100kw…
We Needed a couple of parts for 100kw boiler asap to get the hot water back up and running,
You had them both in stock, ordered before 6pm and paid for next day delivery before 12, which was a reasonable price, by 8am the following morning the parts were delivered to the office, very impressed and we have a very happy customer with hot water!
3 June 2026
A very good service 👍🏽
2 June 2026
Easy to order the part required
Easy to order the part required, can pay with PayPal which is my preferred way. Part arrived very quickly all in all very good service.
3 June 2026
Had the product I required.
Had the product I required.
Prompt delivery.
Satisfied with purchase.
2 June 2026
Easy to order, better packaging needed.
Easy to order, correct items delivered quickly. The only area for improvement is packaging. My order consisted of one large and one small item. There were gaps where the outer box was poorly taped shut and the small item could easily have dropped out and been lost in transit. Better parcel taping needed.
2 June 2026
Very helpful customer service
Very helpful customer service helped me to identify a replacement coal kit for my gas fire. Also help track down a manual for replacement which I couldn't get anywhere. Delivery and response was quick. Thank you DHS. Would recommend. Only think I could grumble about the slight wear of some of the coals before them rubbing during shipping.
25 May 2026
Top marks
Item as described, good communication and delivery as promised, what more can you ask for. I’d definitely use again.
31 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.