Dickinsons beds Reviews 147

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Total scam artists! We spent a lot of money on a new bed and it arrived after 8 weeks with multiple rips, a damaged frame and missing parts. Initially got an instant reply but once I sent picture... See more

Rated 1 out of 5 stars

Wish I had seen these reviews before ordering. Took taken payment for my order over 2 weeks ago and I've since received zero contact even after emailing on several occasions! Trying to get my money ba... See more

Rated 5 out of 5 stars

Fabulous bed, looks beautiful and is so comfortable. Delivery was on time and delivery guy phoned prior to delivery. Bed was very easy to assemble and took less than an hour. Make sure you can fit it... See more

Rated 5 out of 5 stars

We decided to buy two more beds after buying the Dickson’s Ambassador Windermere Crushed Velvet Bed Frame. We are very pleased with the purchase. The beds are very comfortable. Mattress is key here... See more

Company details

  1. Bed shop
  2. Bedroom furniture shop
  3. Home Furniture Shop

Written by the company

Since 2005 we’ve been manufacturing elegant designed divan beds and mattresses. For the Public & commercial sectors. We are a family business who have been working together all our lives to bring amazing products to the bedding sector.


Contact info

3.2

Average

TrustScore 3 out of 5

147 reviews

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Rated 5 out of 5 stars

Was a little dubious because of all the…

Was a little dubious because of all the online scams at first, but was quickly assured as when I pressed order, I received a call to say they were in production. 2 weeks later I received a call to say they were ready for dispatch and were delivered the next day. Brilliant service all round

11 April 2021
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Reply from Dickinsons beds

Hey Tom thanks for taking the time to leave a review :)

Rated 1 out of 5 stars

Item never arrived

Ordered some fabric swatches to compare and they never arrived.

10 April 2021
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Reply from Dickinsons beds

Hi Lucy,

we have been extremely busy the last 4 weeks or so, sorry your samples were missed, if you want to give us an email at hello@dickinsonsbeds.co.uk we can send them out to you next day if thats of use to you.

Best wishes

Tom

Managing director

Rated 5 out of 5 stars

Thanks to Adam

Thanks for the service. Turned an unhapppy customer around !! Done a good job with coming to my house to replace the boards. Also called my daughter to update her on the day when replacing.they will be giving us a storage box as a kind gesture

Thanks ! Will defo use you again

8 April 2021
Rated 5 out of 5 stars

I ordered a Kingsize bed from…

I ordered a Kingsize bed from Dickinsons. From ordering to delivery was just over 2 weeks. Absolutely in love with my bed. The company are so easy and friendly to deal with. The Delivery guys were fantastic. Overall 100 %. Can't recommend them enough !

8 April 2021
Unprompted review
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Reply from Dickinsons beds

Thanks Yvette!!!!

Rated 5 out of 5 stars

Fantastic service!

We ordered a king size and 2 single beds from here. Delivery was between the 2-3 weeks as stated. Was advised of delivery time 24hrs in advance. Delivery drivers were great, really friendly, and helpful and Covid precautions followed at all times.
We put the beds together and found we were missing the feet and 2 screws for one of the beds, and we had the wrong mattresses, however we contacted them and they were so apologetic and helpful, they came out the next day (Easter Sunday) with correct mattresses and the missing feet & screws. Absolutely fantastic service from start to finish. Highly recommend.

4 April 2021
Unprompted review
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Reply from Dickinsons beds

Thanks Charly all the best.

Rated 4 out of 5 stars

Bed Great - Good luck with instructions!

Bed is fantastic and delivery was great too! However instructions very very poor. Struggled to actually see the images due to poor printing. We had parts that we needed but no instruction on where to use them we had to figure it out on our own. They really were useless.

2 April 2021
Rated 5 out of 5 stars

Excellent value for money

Excellent value for money , paid £50 deposit and balance on delivery. They contacted me the day before delivery and on the day of delivery within the hour . Would highly recommend.

29 March 2021
Rated 5 out of 5 stars

Fast and easy delivery

Fast and easy delivery. Right from choosing the sample material to the 10-14 day delivery. Will be using again for my daughters new bed. 10/10

29 March 2021
Rated 5 out of 5 stars

Elizabeth classic bedrame

I didnt receive the bed i had ordered but instead got a replica version. Contacted them by phone and managed to get through just once to explain to them. After the first call, i called but no answer after trying numerous of times. Emailed them for an update, just got a response to say they are dealing with it but it has been over two weeks now, i still don't know whether a replacement bed is being sent to me or not.
I recieved a call a week later and was told that afterall, they will replace the headboard and the footboard. I am now waiting for it ,hope it's all good when it arrives.
The bed had arrived within two weeks as promised. I absolutely love it (better than the original picture of the bed advertised ), although it looks a little different from the original bed.
Thanks for the replacement.

23 March 2021
Unprompted review
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Reply from Dickinsons beds

Hi Mas,

We don't sell replica beds, we make them all to order, if you see our other reviews you can see that we take pride in our work. I understand that you're annoyed but to claim we are "replicas" is a little bit to far.

Per your phone conversations and email conversations the Elizabeth Classic Upholstered bed that you ordered doesn't come with much padding as shown in the photos.

The photo on the website shows the bed upholstered in Linen which gives a different finish than pink plush velvet, the fabric you ordered. Velvet is thicker than linen so it will give more of a robust finish.

Although the above is true, i have spoken to the team today and told them to resolve this issue for you at any cost even though there isn't a fault with the bed itself.

So we will be sending you a headboard replacement our free of charge to hopefully resolve your problem.

We are really busy at the moment but we are dealing with all requests and complaints as fast as possible. But as we said on the phone we will rectify any manufacturing faults free of charge as this is a company policy.

Best Wishes

Tom

Managing Director
Dickinsons Beds

Rated 5 out of 5 stars

Good product, good service.

The bed arrived on time, it was well packaged and easy to put together. The quality was as good and matched our expectations; we are very pleased with the bed.

22 March 2021
Rated 5 out of 5 stars

Exceeded Expectations!

Beautiful bed. The bed is extremely well made and looks better than the photos. Packaged well and Put together within 5/10 minutes. Would recommend to family and friends.

21 March 2021

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