Friendly and attentive staff ,who listened to my queries and concerns , and took their time to answer everything I needed to be made aware of ...going forward I don't have to worry as I can call the o... See more
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Review summary
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Had no trouble getting two funeral plans sorted at Banks of Orrell. Having had them do my mother’s funeral 14yrs ago had no hesitation going to them again. Staff extremely nice and patient with two pe... See more
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Brian who helped us from the first visit was exceptional, helped us through a difficult enough process and made us feel at ease. Explained everything to us in a thoughtful manner and reassured us that... See more
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Past experience and now personal experience. Dignity Funerals at Sears in Maidstone during my career in nursing care and now in personal support for my own wishes. All staff take time to listen to... See more
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Company details
Written by the company
Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.
Contact info
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, United Kingdom
- 0808 258 0719
- www.dignityfunerals.co.uk
4.8
Excellent
4k reviews
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So easy and stress free.
30 September 2026
Reply from Dignity Funerals
Dear Janice,
Thank you for taking the time to share your positive feedback. We're glad to hear that we provided a smooth and comfortable experience for you.
Funeral Plan don’t wait just do it!
The explanation and attention that was given by Liz during the setting up of the plan was outstanding and gave me the confidence that this was the right thing to do.
2 October 2026
Reply from Dignity Funerals
Dear Janet,
Thank you for the wonderful five-star review. We're delighted to hear that you received such thorough attention from Liz during your set-up process and that the clear guidance provided you with complete confidence in your decision. Your feedback is greatly appreciated.
the whole experience was really…
the whole experience was really reassuring , Nicola was very professional and caring , dealing with all our concerns
2 October 2026
Reply from Dignity Funerals
Dear Mr Crowe,
We're so pleased to hear that your experience with Nicola was reassuring and that your concerns were addressed with such care and professionalism. Thank you for your kind words.
Absolutely great customer service by…
Absolutely great customer service by all staff members including Donna and Neelam.
The process was an experience making future funeral arrangements with my grandmother.
Hats off to you all for the hard work x
2 October 2026
Reply from Dignity Funerals
Dear Nat,
Thank you so much for your kind review. We understand that planning ahead for a loved one can be a unique process, and we're so glad to hear that Donna and Neelam provided such great care and support for you and your grandmother.
Every information was discussed and…
Every information was discussed and explained clearly. No rush or forced to buy a plan. Ricky listened to all my wishes and requirements patiently. Very impressed with the service.
2 October 2026
Reply from Dignity Funerals
Dear Jasbir,
Thank you for the wonderful five-star review. We're delighted to hear that you experienced a relaxed, unhurried appointment with Ricky and that all of your personal needs were listened to attentively.
Nicola at AE Smith Funeral Directors in…
Nicola at AE Smith Funeral Directors in Swindon was absolutely lovely. She was warm, compassionate and very personable, and we never felt pressured or rushed in any way. Talking about such a sensitive and difficult subject can be incredibly hard, but Nicola made the whole experience so much easier and more comfortable for us. We are very grateful for her kindness and understanding.
2 October 2026
Reply from Dignity Funerals
Dear Catherine,
We're glad to hear that you felt well supported during such a delicate time. Thank you for sharing your positive feedback with us. We appreciate your kind words about the gentleness, patience, and warmth shown during your discussions with Nicola and the AE Smith team. We're very grateful for your trust in our services.
Pleasure to do my funeral arrangements…
Pleasure to do my funeral arrangements with this parlour friendly everything was explained perfectly Lily was great thank you
2 October 2026
Reply from Dignity Funerals
Dear Jacqueline,
We're so pleased to hear that your experience arranging your plans was smooth and that everything was clearly explained. It's great to know Lily provided such friendly and helpful support during your visit, and we appreciate your kind feedback.
Georgina was very helpful
Georgina was very helpful, friendly and talked me through everything. She was empathetic and very kind in her approach
2 October 2026
Reply from Dignity Funerals
Dear Sarah,
We're so glad to hear that Georgina provided such thoughtful, clear, and reassuring guidance. Thank you for taking the time to share your kind feedback with us.
Very helpful and knowledgeable
Very helpful and knowledgeable
Staff
Went through everything in detail .
Pleasure arranging my plan
2 October 2026
Reply from Dignity Funerals
Dear Manjit,
We're glad you enjoyed your experience arranging your plan. Thank you for your feedback regarding our attentive staff and thorough planning process.
Ross was brilliant and made facing the…
Ross was brilliant and made facing the inevitable easy, Thsnk you so much Ross.
30 September 2026
Reply from Dignity Funerals
Dear Carol,
We're so grateful for your kind words. It is wonderful to know that you received such compassionate and supportive assistance from Ross, making the process much smoother for you. Thank you for sharing your feedback with us.
Friendly staff.Explained everything…
Friendly staff.Explained everything about codes of ethics etc clearly
2 October 2026
Reply from Dignity Funerals
Dear Mary,
We're so glad to hear that our team was friendly and took the time to clearly explain our standards. Your positive feedback is greatly appreciated.
We can’t thank Dignity Funerals
We can’t thank Dignity Funerals, especially Sarah and Sharon, enough for all the care, kindness and support they gave us when organising Lloyd’s funeral.
They went above and beyond from start to finish and made such a difficult time so much easier for our whole family. They became more than just the people organising the funeral — they genuinely felt like part of our family and made us all feel comfortable, listened to and cared for.
The service was absolutely perfect, and we couldn’t have asked for anything more. We will always be so grateful to Sarah and Sharon for everything they did for us. ❤️
25 September 2026
Reply from Dignity Funerals
Dear Deb, Alisha and family,
Thank you so much for your kind words and want to extend our heartfelt thanks for sharing your experience during such a difficult time. We're glad to hear that Sarah and Sharon provided the compassionate care, warmth, and support your family needed while planning the service. Hearing that our staff made you feel so comfortable, truly listened to, and treated like family means everything to us. We appreciate your gratitude and are honoured that we could help create a perfect tribute to honor your Lloyd's memory.
Friendly and professional staff who are…
Friendly and professional staff who are happy to help and put you at ease. Quality service provision to make a difficult time easier to negotiate.
1 October 2026
Reply from Dignity Funerals
Dear Jane.
We're so glad to hear that our team was able to support you and bring some comfort during a challenging time. Thank you for taking the time to share your feedback about our supportive care and dedicated staff.
dignified
I used this company when my late husband passed away and found them very easy to use and compassionate and the funeral director associated with this company when above and beyond and therefore I no hesitation in using them for my own direct cremation
24 September 2026
Reply from Dignity Funerals
Dear Denise,
Thank you for your kind feedback and for sharing your experience. We 're honoured that we could support you during such a difficult time with your late husband, and we appreciate your continued trust in us for your own future arrangements. Knowing our team provided compassionate and exceptional care means a great deal to us.
Everything went very smoothly
Everything went very smoothly. So glad I done it. Gives me peace of mind. Would recommend it.
1 October 2026
Reply from Dignity Funerals
Dear Rex,
We're delighted to hear that your experience was seamless and brought you reassurance. Thank you for sharing your positive feedback and for recommending our service to others.
Professional and knowledgeable approach…
Professional and knowledgeable approach and answers to all our questions on the day
24 September 2026
Reply from Dignity Funerals
Dear James,
We're thrilled to hear that our team provided such an expert service and thoroughly addressed all of your inquiries. Thank you for sharing your feedback with us.
Very lovely gave peace of mind easy to…
Very lovely gave peace of mind easy to speak to and very helpful
25 September 2026
Reply from Dignity Funerals
Dear Deborah,
We're so pleased to hear that our team provided you with peace of mind. It is wonderful to know that you found us approachable and supportive throughout your experience. Your feedback is greatly appreciated.
Really straightforward and…
Really straightforward and comprehensive plans to organise for the future.
25 September 2026
Reply from Dignity Funerals
Dear Neil,
We're delighted to hear that you found our process clear and detailed. Helping you prepare and organise for the future with total ease is always our top priority.
There’s lots to think about
There’s lots to think about, and made all the better to navigate with Aletia guiding us, explaining options in a friendly, non rushed manner.
11 August 2026
Reply from Dignity Funerals
Dear Helen,
We're so pleased to hear that you had such a positive experience with Aletia, receiving thoughtful, unhurried guidance while exploring your options. Thank you for sharing your feedback with us.
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