Dignity Funerals Reviews 

3,590
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and compassionate approach, making the planning process much easier and less stressful. Many people highlight the exceptional service received, noting that everything was clearly explained and tailored to their needs, often exceeding expectations. The user experience is frequently described as easy and straightforward, with reviewers feeling comfortable and unpressured throughout the arrangements. However, some customers also noted issues with the company's system and pricing, citing a lack of clarity on costs and unexpected price increases. A few other people also felt that the customer follow-up was lacking and that the company's procedures could be rigid, leading to a less personal experience.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as superb, very... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpfulness and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the process easy and feeling... See more

Price

Reviewers mention positive feedback about price, with some finding the price competitive and the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team are amazing, Terri has been a god send with helping arrange the whole thing and putting our minds at ease for everything, Sarah was absolutely amazing talking us through the whole pr... See more

Rated 5 out of 5 stars

I found planning my funeral with Dignity very easy and was made to feel comfortable doing it. There were things I wanted to leave for family to decide and wasn't pressured into doing what I didn't wan... See more

Rated 5 out of 5 stars

Rachel Wheeler of Woodman Funeral Directors. Was very helpful and spent time explaining and going through every aspect of helping us choose our Funeral plan. And double checking we were happy with our... See more

Rated 5 out of 5 stars

I phoned and Angela said she could meet with me straight away, I called in 15 mins later and Angela made me feel so comfortable. We filled in the forms which she took great time in explaining and choi... See more


Company details

  1. #14 of 16 best companies in Funeral Director

Written by the company

Dignity is one of the UK’s most trusted providers of Funeral Services and Prepaid Funeral Plans, serving over 800 local communities nationwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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4.8

All reviews

(3,590)

1,768 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to thank all the staff of…

I would like to thank all the staff of WS Harrison, especially Li-An and the lads for the beautiful caring and professional manner in which they cared for my sister Pat. Our funeral arrangements were done to perfection. You did my sister proud. A very trusted funeral provider we can't thank you enough.
If we had not of spoken to Maria and got all the advice we needed we would not have chosen Harrison as our funeral director. They are all a credit to the company and the funeral services.
Kind regards
Liz, Terry, Rob, Nicola & Johnny.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Would just like to say Terry from munns…

Would just like to say Terry from munns was fantastic,and also all other staff that was dealing with the funeral arrangements were amazing,we used them for my dad's funeral 28 years ago and the service we received then was just as amazing as what it was this time with my mum's funeral, keep up all your good work 👍🙂

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional in every way

Professional in every way.
So grateful for all the help in making the funeral special to us.
Nothing too much trouble always at the end of the phone if we need them.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient Service

My Husband and myself, found that the young lady at Skipton Crematorium was a very helpful and efficient, she knew just what we were looking for, she made us very welcome.
Thank you

19 June 2026
Rated 5 out of 5 stars

I would highly recommend John Bardgett…

I would highly recommend John Bardgett and Sons to anyone who needs to organise a funeral. From the very first meeting Lorraine was wonderful, very supportive and nothing was too much trouble for her. Having never arranged a funeral previously, Lorraine was an absolute god send, guiding us through everything that needed to be done including things such as arranging a celebrant (the wonderful Kate Reed) which we had no idea of how to. Thank you to the whole team at Bardgett's for supporting us through this difficult period.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Making a plan for a relative

Thank you for being friendly, easy to talk to and making the process easy to go through and explaining the options available and what happens at the time the plan will be required to come into effect.

26 June 2026
Rated 5 out of 5 stars

Rachel was fabulous

Rachel was polite, courteous and professional. She listened to us, answered our questions and told us the details of plans available.

She made it a relatively easy process.

26 June 2026

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