PlayStation® Direct  Reviews 2,096

Delivery window was all day. Package showed up at 8 pm. I was stuck at my house all day I could have gone to work. And done other stuff. A more clear delivery window would be appreciated next time

The free quick shipping for Ps plus is great in theory, but it wasnt as quick because UPS didnt come during the time window I was given, and I work for a living. I asked to work from home during the window. They arrived hours after when I had to go back to work. So they delivered the next day and I had to take a day off to be here, and then when they arrived the truck was going to drive past my house and only stopped when they realized I was standing outside. I wont be ordering through direct again.

Delivery was fast and stress free. Had to sign for it at the door.

Delivery came after just a few days, got a call prior to the delivery arriving asking if I'm home, everything was fine. One critique: On the ups homepage it said that the package would arrive between 10:30 and 14:30, but it actually arrived at 16:17 o clock. Just a minor inconvencience that could be improved

Fast shipping

Over the past two days, there were two “attempted deliveries” recorded, but the driver never knocked or made any effort to notify us he was here. Instead, a notice was left on the door without any interaction.
This caused unnecessary stress and delays, because we were home and available to receive the package both times.
On the third day, when the driver finally spoke to us, I asked him to identify himself, and he stated his name was Jesse Antoniche. The truck number was FV30352.
When I asked about where to leave a review, he appeared uncomfortable with that question, which raised additional concerns about accountability.
The service was not handled professionally, and simply leaving a notice without knocking should not be considered a legitimate delivery attempt. I also have concerns about the accuracy of reporting delivery attempts when no contact was actually made.

The person was very willing and super polite and nice and I. So grateful

Sony uses DPD as a delivery service and DPD are awful. 2 of us were in all day, no on knocked the door and no card was left.
Lazy delivery drivers just dump all local parcels at a 'delivery point' (Sainsbury's) because they are too lazy to deliver them to the end user.
Sony, use another company.

Quick delivery.

Excellent. Very quick.

They keep cramming Dualsense controller boxes in a box that's 1-2mm smaller than the Dualsense box itself, so the controller packaging becomes crumbled even before sending it out.

We were kept informed every step of the way, from placing the order til it arrived.

I really like how fast they deliver the PS5 . I opened the box and it looked like new you get it Best Buy . Plus the PS5 works great too with no problems .

Great delivery in good shape one thing I do have to say is when it is being delivered I would like to know what time estimates just that it will arrive that day. We had my dogs out when ups arrived and they almost left other than that everything was good.

The inside of the package was demolished like crazy; it's a wonder that the controller wasn't damaged.

Arrived and Delivered exactly when it was estimated too. No issues fast and easy

Had such an amazing experience never had a package handled with such care, arrived overnight couldn't ask for much more 10/10

We oredered a controller to Colchester and it says on their website it arrived in chelmsford

bloody controllers always get stick drift aswell
on my fourth contoller now
yes thats right ive had to spend hundred of pounds on controllers that dont work

Package came on time and delivered with care.