PlayStation® Direct  Reviews 

Package arrived on time and was easy to retrieve.

The controller bugs have not been fixed since the ps4 requiring gamers to buy controllers every 1 or 2 months at 70 dollars each. These bugs could have been fixed but Sony has found a way to scam all of their customers because the upfront cost of buying a console makes it unaffordable to switch easily. By the time e you realize the obvious truth, it could be worth thousands to Sony.

My PS5 decided to die on me Monday morning, after some thoughtfull moments I decided to buy myself a PS5PRO with the upcoming release of GTA 6, bought it with express delivery at 1330 monday the 17th, was shipped and delivered Tuesday 18th at 1045.

Faster than buying and reserving it in local stores, would recommend 11/10

I ordered my optical drive for my ps5 pro 4 days ago and it came a little earlier than they said so that’s great. And the packaging was sufficient. I HAD to get it since Playstation decided to do us dirty and stop manufacturing physical disks. I refuse to go totally digital because they can just take back the very games and movies you purchased without refund. So this is my last purchase for the ps5. I won’t be getting a ps6 if it’s only digital. And I’ve been with Sony since PS1 ( i even have 2 ps Vitas) but that kind of greed and callousness i CANNOT condone.

I ordered a PS5 and it was never delivered. Called the post office that was supposed to have received it, but they only received the label. Everytime I tried contacting Customer Service, they kept saying similar things to the effect of "I'm just another person just like you". Sounded like they were just freeware people that weren't actually employed by them. Now im out hundreds of dollars with no resolution. Please avoid them like the plague. Basically got robbed and no one is willing to help.

I cannot understand how all these once great companies have turned into such crap. They have become big they no longer think the customer is important and they can just do whatever they want. False advertise games and when called out for it just tell the customer to shut up and go away.
Apple is exactly the same and like Apple I will stop buying from Sony!

Good and fast service. The product was shipped and delivered quickly. I also received a discount on the PS5 Pro, making it cheaper than buying it from major retailers.

The PS is in good condition, nothing wrong with that. However, the delivery is something where I'm not happy about.

I was at my neighbors when the package was delivered. The driver pressed my video doorbell and I received the message.

Before I could see and chat, the driver was already gone. Within 20-30 seconds, I was at my front door and the package that costs €899 was in front of my door.

What if I wasn't at home?? Everyone could just take it. Now I live in a friendly neighborhood. But what if??

I was hoping that something with this value would be delivered personally and not dropped at the door without any word.

Best regards,
Peter de Wit

Ordering was easy and I was amazed at the speed of how fast I received my order

Great communication and updates for my delivery. At any point, I knew where my package was as well as an estimated delivery date and time. On the day of the delivery, I even received a notification as to where the UPS Truck was in relation to the location of my house on a live map. It was delivered in the timeframe I was told it would be. There isn't a single thing better I could have asked for.

Super fadt delivery

Website is kind of wacky, the prices are displayed in a weird way, but it’s easy to pay, the delivery date was wrong, not in a bad way since I received both the console and the disc drive 1 day before the announced date.

Prices are expensive though, but I would recommend ordering on the official website !

That was a nightmare with delivery. Very frustrating. UPS don’t allow any change on delivery. Unfortunately I have to work and ups never gave me a window time even when I call and try a couple times. The only way is call out at work to be able to wait for the package honestly it was a waste of time. I thing fedex will provide best service for delivery. I saw on the cameras two times my package honestly away because they don’t allow to drop the package at UPS choice place which is right at the corner of my home. I try to contact ups not help and also PlayStation to ask for help and modify the delivery address. Impossible. Bad service and bad experience.

no disks no owning games cant afford games just get playstoni+ its going to get hela expisve

Selling hacked games to customers, and declining refunds by hiding behind refund policy. Terrible company, allowing its customers to be put at risk by an unsafe game which is unplayable and declining refunds for such games.

Customer service terrible, can only talk to chat bots and agents who just provide a policy and then disconnect.

Shame on you Sony, I have been a good customer to you for over 2 decades. You have destroyed a business relationship over £25, which I more than likely would have spent on another game anyway.

I will never spend another penny with a company who fails to care about or protect its customers.

Item was delivered to the wrong address and signed off by someone who didn’t have a name remotely close to mine.

My updates on my PS4 are so slow and do not work. PS5 Pro would be better than a PS4. Because PS5 has stronger connection. I would recommend buying PS5 Pro if you have the money for it. I’m not sure if my internet is slow on my PS4, but I still recommend buying a new PS5 pro if you have enough money for it.

Calling me on my cell phone was good

Item dispatched quickly and arrived safely and advised between the times as specified. Thank you.