PlayStation® Direct  Reviews 

Boooooo 👎👎👎 even if you reverse your decision for me PlayStation don't exists boooooooo

Getting another DISC version so I can play my PHYSICAL media made this awesome. Also the FedEx lady was cool as hell.

Order item 1 - delivered in good time, however the ' whats in the box' list was missing an item, meaning the unit is unusable in its current state.
Order item 2 - Allegedly delivered in good time, however, not to me. Agreed, a DPD issue, but the lack of customer service here has left a bad taste.
If I said this "company's" customer service was abysmal, I'd be doing them a favour, customer service is non-existent, being met with a "chat" announcing that it is a messaging service, not live chat, and the last customer had a reply within 1 hour! oh goody, this of course, after waiting on the phone back for over an hour!!
shambles is the kindest term I can think of, right now.

Purchased a ghost edition console and vr headset and the console arrived first and even though it is a sealed item it has no AC lead inside the box. How does this happen? Are there no quality checks. The VR headset has been delivered to another house and now I am having to sort that out too. It was photographed by dpd among a bag of sand and used aerosol cans. It was apparently signed for. I’m not sure how to let this company know that doesn’t require me waiting for over an hour for an advisor to answer messaging and the telephone line is a joke. Call back has been hours waiting and nothing. What a hugely stressful experience it has been ordering from here.
UPDATE 5th August we have received a replacement with an AC lead but we are still waiting for them to investigate the non delivery of the VR headset. More than welcome to come and see the photo taken by dpd is not of any of the ground paving we have outside our home and it is a different house. The shame is that it is taking so long to see that dpd did not deliver it to the intended address and we have to wait for it to be confirmed and to receive something we have paid for
UPDATE. today we have received an email from PlayStation direct saying they have allegedly investigated the non delivery of the VR headset and it was delivered. IT WASNT DELIVERED TO OUR ADDRESS! The alleged photo is not of our address (you can check that and come here) and we told DPD that it had not been taken to the right address as soon as we saw this an hour after the picture was taken. It was signed for, which makes it more ludicrous by someone who doesn’t know how to spell our surname. This is incredible lay frustrating !!!!!

Do not purchase a refurbished unit, they will send a defective unit! When you try to return there system will not work requiring to reach out to support. Their is no phone number and is hard to get past ai to speak with a real person to actually work on processing your return. Would buy elsewhere

It was fast and the product was sealed apon delivery.

Playstation policy of making ups driver get a signature or they won't deliver is absolutely stupid. Now I have to be inconvenienced and leave work early to be home for my delivery. I just may stop buying Playstation products because of this ignorant policy.

Fast Delivery

Crazy, while no other shop had PS5 Pro, i bought it on Friday at 1pm. And on Saturday 9:50 am it was at my door, even though it says 1-2 business days via dpd, very impressive. And Sony have good interface for tracking delivery.

The delivery man was so nice even with all this smoke outside and having to wear a mask for his safety. Arrived sooner than I thought. Ive wanted this system for years thank you so much

Delivery driver was awesome. Even though I missed the delivery yesterday very kind and said no problem. Very straightforward very fast delivery I will use again thank you.

Shoping was very easy. I ordered express delivery but the playstation came too late.

Pure hell dealing with support. Purchased my son a PlayStation portal like his older brother has. Bought him a separate PlayStation plus premium membership so he can stream like his brother. Problem is kid accounts can’t stream?!?! So why the hell did you even let buy him an annual premium membership??? PlayStation refused to refund so I just pissed away $150. They won’t transfer to the new “adult” account I’m making. Won’t turn the kid account to an adult account. Nothing and they couldn’t care less. Just disconnect on you and say deal with it.

Super easy and the express delivery was faster than expected

The controller is even more beautiful in person very sleek and has a good feeling to it. DEFINITELY ARRIVED FASTER THAN EXPECTED!!!

Really fast return and replacement service no problems easy to arrange thanks.

The worst experience ever with a video game company!!!
Playstation froze my account because someone in Belgium hacked into my account (Playstations security issue, not mine,or so I thought) and I tried contacting them but couldn't get anyone to answer the phone or chat at that moment. So as I'm watching game after game (7 in total) being bought and emails/receipts with a tab asking "is this you"? I'm clicking "NO" on each email to NO avail.
So I call my credit card company and tell them what's going on. I get my card disabled and disputed each game bought.
A couple of days later I get an email stating my account has been frozen and "I" was flagged for theft.
I call them, finally get someone on the phone and explained that "their" system was hacked and "I" was the victim of theft. They said I needed to contact them first and dispute the charges per "their policy".
I explained I tried contacting them, couldn't get an answer, kept clicking "NOT ME" on each purchase email/receipt, and it clearly shows the purchase was made in Belgium, I live in the US, Georgia.
They claimed I only disputed one game which was absolute bs. I told them I don't want those games and to just take them back (which they can certainly do). But they said if I didn't pay them for the other 6 games my account would be frozen forever for theft. Of course I said absolutely not and since then EVERY single digital game "I" purchased on my PS5 was gone. Thankfully I also have several discs and Xbox, so not all my games I have are Playstation or digital, but over $1000.00 worth of games gone forever. Now I only buy disc's and I will from now on, at least until I have no other choice.

Playstation security is a joke...they have been hacked MANY times. My xbox account has NEVER been hacked. Not to mention I am 50yrs old and have been buying Playstation products since Playstation has existed. That's how Playstation treats their customers, smh.

So yeah they own the games and especially if you don't buy a disc you could have Playstation take back (steal) EVERY digital game you bought after someone else hacks "their" system and steals from you if you don't "adhere" to "their" terms, even if your watching it happen in real time but can't a Playstation rep on the phone.

terrible customer support and it's an anti consumer anti developer company

Playstation is so bad lol, no wonder I switched from PS to PC since 15 years, even their website on browser are so laggy. I'd rather wait for GTA6 for PC. Y'll go play with max 60fps and we all know u won't get 60fps :DDDDDDD I'm gonna play GTA6 with 70-120fps on 4K