Direct Car Credit - The Car Finance Specialists Reviews 

338
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being extremely helpful, friendly, and professional throughout the entire purchasing journey, ensuring everything goes smoothly. Consumers often mention that securing finance and finding the right vehicle is handled with incredible ease, efficiency, and genuine personal care. Some reviewers were not happy with the overall condition of the vehicles received upon delivery. Customers noted experiencing frustrating mechanical faults shortly after purchase, which led to significant concerns regarding reliability and the quality of after-sales support. These individuals described encountering unexpected breakdowns and difficulties when trying to resolve issues with the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely helpful, friendly, and... See more

Service

Customers had positive experiences with service, noting that the entire process from start to finish was... See more

Product

Consumers find product to be deeply divisive, reporting starkly contrasting experiences regarding vehicle... See more

Customer service

Users describe positive interactions with customer_service, noting a seamless process from start to finish... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless and effortless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What company they were so helpful they made experience easy with contact & support all the way to end of deal. Also went above & beyond because of work my commitments they delivery my car choice str... See more

Rated 5 out of 5 stars

Zara made this experience great! She's very professional and a lovely person! She answers my questions no matter what & i would recommend her to any company! I like to know things about my car... See more

Rated 5 out of 5 stars

The people were really helpfull and fast on securing finance that was available for me despite my verry bad credit rating. The vehicle i have has been verry well presented and somw maintenance was don... See more

Rated 5 out of 5 stars

Looked into getting a car then my partner was taken ill nearly loseing her life .the staff couldn't do enough by giving me time texting me not calling .my sales man was Jatinder .a true gentleman and... See more


Company details

  1. #53 of 63 best companies in Car finance and loan company
  2. #53 of 91 best companies in Car dealer
  3. #71 of 96 best companies in Finance broker
  4. #29 of 45 best companies in Motor vehicle dealer
  5. #24 of 55 best companies in Used car dealer

Written by the company

At Direct Car Credit, we specialize in getting finance in place for everyone. We cater for all!! Even if you have struggled to get finance in place elsewhere! We have an extensive panel of lenders that will approve even if - Bad Credit ✅ Good Credit ✅ CCJ ✅ Self Employed ✅ Benefits ✅ Arrears ✅ IVA ✅ Apply with us today and we will do the rest!! We are a family run business with over 20 years experience in Car Sales/Finance, we are trusted partners with over 30 finance companies, and a one stop shop for your next car purchase and finance package. What you waiting for APPLY TODAY!!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(338)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 service

This place is amazing especially Richard he got the job done fast and with no bother at all . Normally when you go for finance at other places the people make you feel uncomfortable but this experience wasn’t like that at all… Richard is the man . Best service ever

2 April 2026
Unprompted review
Rated 5 out of 5 stars

if i could give a 10 star review i…

if i could give a 10 star review i would !!
all the staff iv spoken with have been extremely help. Any questions iv had have been answered and kept me very well informed throughout the process.

the vehicle its self was presented to me and im blown away with how crisp and clean it is o actually feel like im driving a brand new vehicle
next purchase will definitely be from Direct Car Credit

thank you to everyone

25 March 2026
Rated 5 out of 5 stars

Fantastic

Wow 🤩 absolutely amazing 🤩 service from Richard from the very first call very friendly and very helpful. Picked up my van today great 👍🏻. Thank you very much

14 March 2026
Rated 5 out of 5 stars

What company they were so helpful they…

What company they were so helpful they made experience easy with contact & support all the way to end of deal.
Also went above & beyond because of work my commitments they delivery my car choice strait to door free charge on only day I had off. Amazing Direct Car Credit will recommend to family & friends.
Thank you much Robert 🙏.

9 March 2026
Rated 5 out of 5 stars

Vauxhall Insignia

Very easy company to deal with found me finance for a new car. I was very surprised & collection the car was stright foward I was in and out under 20mins if that. I will definitely use Direct Car Credit again in the future
Richard was amazing finding me a car that meets my needs and budget.

7 March 2026
Rated 5 out of 5 stars

Direct Car Credit is a very excellent…

Direct Car Credit is a very excellent company they helped me to get my car my Credit score is so bad I've tried numerous of company and was declined but after trying Direct Car Credit I was accepted they go above and beyond to help. Thank you to Mr Richard who helped me right through to the very end. I'm very grateful and happy with their service ☺️ Georgia

3 March 2026
Rated 1 out of 5 stars

Dodgy mot on all their cars

Avoid this garage at all costs if your desperate for a car, they sold me a car with numerous faults but passed its MOT with no advisories, don’t trust them for repairs either they had my car to repair it and gave it me back in a worse condition than when I bought it, mechanics have burnt my clutch out, stretched my handbrake cables and the knocking was still there and back shockers have leaked the ball joints was ready to fall out along with drop links and bushings what all should have been advised on an MOT not to mention anything else under the car were yet to come across so yes I will be referring this to the DVSA as the car was in such poor condition it should have failed the MOT. The customer service is terrible from anyone you speak to here

Update: they also lied about filling out and sending my logbook off, now a month later ive just found out they haven’t sent an application to the DVLA for a logbook which is a part of the terms in any finance agreement

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t ask for a better service

I’ve had a bit of trouble with my credit history
Spoke with Richard and he told me that everything would be fine
He explained everything to me in detail and answered every question I had asked.always happy to help even if I did call him lots of time
Within 7 days my car was delivered to my door
Over the moon with the car and the company especially Richard absolute legend

27 February 2026
Rated 5 out of 5 stars

The staff were very helpful from the…

The staff were very helpful from the start to finish went above and beyond . Polite and professional and explained everything in detail so I understood . I am very happy with my car which was delivered in immaculate condition best experience I have ever had

13 February 2026
Rated 5 out of 5 stars

Picked up my new focus st line today

Picked up my new focus st line today, dealt with Marko and he went above and beyond. I had originally chose a different car and changed my mind at the last minute and he dealt with this no bother at all. Highly recommend. Delighted with my car.

Thanks again mate 👍

11 February 2026
Unprompted review

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