Direct Car Credit - The Car Finance Specialists Reviews 

338
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the staff for being extremely helpful, friendly, and professional throughout the entire purchasing journey, ensuring everything goes smoothly. Consumers often mention that securing finance and finding the right vehicle is handled with incredible ease, efficiency, and genuine personal care. Some reviewers were not happy with the overall condition of the vehicles received upon delivery. Customers noted experiencing frustrating mechanical faults shortly after purchase, which led to significant concerns regarding reliability and the quality of after-sales support. These individuals described encountering unexpected breakdowns and difficulties when trying to resolve issues with the garage.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely helpful, friendly, and... See more

Service

Customers had positive experiences with service, noting that the entire process from start to finish was... See more

Product

Consumers find product to be deeply divisive, reporting starkly contrasting experiences regarding vehicle... See more

Customer service

Users describe positive interactions with customer_service, noting a seamless process from start to finish... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless and effortless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What company they were so helpful they made experience easy with contact & support all the way to end of deal. Also went above & beyond because of work my commitments they delivery my car choice str... See more

Rated 5 out of 5 stars

Zara made this experience great! She's very professional and a lovely person! She answers my questions no matter what & i would recommend her to any company! I like to know things about my car... See more

Rated 5 out of 5 stars

The people were really helpfull and fast on securing finance that was available for me despite my verry bad credit rating. The vehicle i have has been verry well presented and somw maintenance was don... See more

Rated 5 out of 5 stars

Looked into getting a car then my partner was taken ill nearly loseing her life .the staff couldn't do enough by giving me time texting me not calling .my sales man was Jatinder .a true gentleman and... See more


Company details

  1. #53 of 63 best companies in Car finance and loan company
  2. #52 of 91 best companies in Car dealer
  3. #71 of 96 best companies in Finance broker
  4. #29 of 45 best companies in Motor vehicle dealer
  5. #24 of 55 best companies in Used car dealer

Written by the company

At Direct Car Credit, we specialize in getting finance in place for everyone. We cater for all!! Even if you have struggled to get finance in place elsewhere! We have an extensive panel of lenders that will approve even if - Bad Credit ✅ Good Credit ✅ CCJ ✅ Self Employed ✅ Benefits ✅ Arrears ✅ IVA ✅ Apply with us today and we will do the rest!! We are a family run business with over 20 years experience in Car Sales/Finance, we are trusted partners with over 30 finance companies, and a one stop shop for your next car purchase and finance package. What you waiting for APPLY TODAY!!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

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4.7

All reviews

(338)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I've just had my new car delivered and I absolutely love it. The service i got was excellent, and Mark was worth more than 5 stars. Thank You so much Mark for all your help.

15 October 2025
Rated 1 out of 5 stars

Worst garage ever.

Everything was going on well, from the customer service I received from Richard to the physical look of the car itself. The mistake i made was allowing myself to trust anybody. You will be told to sign the papers urgently and go with your car with the promise that any issues within the warranty period of 3 months will be attened, BIG LIES.
The workshop manager is the first arrogant, proud person you will encounter, followed by numerous bookings that will keep you waiting for weeks only for your issue to not get resolved. Following my complaints with the car, the workshop manager told me to my face "that i didn't buy a new car" so why complaining? DO NOT TAKE YOUR CAR OUT THEIR PREMISES NO MATTER THE VERBAL PROMISES OR HOW PRESSURED. YOU WILL REGRET YOUR DECISION.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Best experience

Well what can I say? The best experience I have ever had arranging finance and purchasing a car. From start to finish Richard went above and beyond and constantly kept me up to date with the process and to top it off the car was absolutely stunning. Thanks Richard your a wee star ⭐

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding. Mark assisted from day one. He was courteous, understanding, supportive. He listened to what I was looking for and found the exact car, not only that, he found one with affordable repayments and not only that he found a reliable lender. My compliment to him, not only him to the organization for employing sure member as him. Thank you Mark, I deeply appreciate you and thank you Direct Credit. I’ll do my darndest to keep up with the payments, settle quickly to own the car outright and build up my credit score. I will come back should be in need of another vehicle and I’ll most definitely recommend people to Direct Credit. Thank you once again🙏🏽

11 October 2025
Rated 5 out of 5 stars

I had the pleasure of meeting Richard…

I had the pleasure of meeting Richard and buying a beautiful Car with him. I’m writing this review sitting in my new car and all thanks to Richard for pulling through for me. His Outstanding service got me seated in my new car in a span of 2 weeks. He was very clear, precise and assuring which made me trust not only him but Direct Car Credit. I look forward to future vehicle purchases with Direct Car Credit.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Mark was well and truly outstanding from the word go until and beyond the time I drove home in my new car.simply amazing experience

Great from right at the start right upto me driving home in my new car. Easy to arrange, chat with with excellent customer service well mannered and well just so amazing with expert knowledge of what I was looking for and from walking through their door it was amazing just how lovely trustworthy they were with tbh what seemed like 10 minutes before I was on my way home with my lovely new car and so much so that I will be there once again for the next new car without even giving it a thought. Great after customer service too not ending when I drove home they have messaged me a few times to make sure they had done all that they could. Mark really does deserve more than just 5 stars but it's the maximum it will allow me to give him. Thanks Mark absolutely brilliant and appreciated more than you know 👍

8 October 2025
Rated 5 out of 5 stars

Hi thanks very much to direct car…

Hi thanks very much to direct car credit they have been amazing 46 years I waited for car fiancé and Richard sorted this out for me he’s been amazing throughout all this process and found me my dream car amazing

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I had the pleasure of buying my car with Mark, who took the time to explain everything clearly and answer all of my questions. He made the whole process smooth, stress-free, and even enjoyable. I would definitely recommend him to friends and family.

1 October 2025
Rated 5 out of 5 stars

Amazing Place and amazing staff❤️

Wow, what an amazing company this is had a top experience with my good pal Richard what a bloke he’s is! Did absolutely everything he could to get me a finance in place and been absolute massive help with everything else, I would recommend direct car credit to absolutely everyone who’s needing finance, honestly what a place and top cousmter service👌

29 September 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish it's been…

From start to finish it's been brilliant i got my dream car that I wanted i would recommend anyone who wants a car to buy from here Richard was a pleasure to talk to had a great laugh when I saw him today to pick up my car he was amazing 👏

27 September 2025
Unprompted review
Rated 2 out of 5 stars

Can’t fault the service I got from…

Can’t fault the service I got from Richard he was so lovely and helpful . BUT I’m deeply disappointed by the mechanics you have on board. Faulty clutch, front two tyres on the wrong way. And now a faulty battery. It’s not even been 2 month yet. Mechanics are obviously complacent and I’d suggest finding another garage.

26 September 2025
Unprompted review

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