Direct Door Handles Limited Reviews 

219
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, often receiving their orders the next day, and are consistently impressed with the high quality of products like door handles. The service is described as excellent, with helpful staff providing great communication, advice, and proactive support for orders. People particularly appreciate the personalized attention, such as staff offering tours or proactively addressing potential order issues, ensuring work isn't delayed. The ease of ordering and overall efficiency contribute to a highly satisfactory experience, leading many to plan future purchases.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, with many describing... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting excellent, fast,... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and planning future... See more

Quality

People report positive experiences with the quality of products, particularly door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. #23 of 94 best companies in Hardware Shop
  2. #14 of 125 best companies in DIY Store
  3. #10 of 34 best companies in Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and efficient. Paul went out of his way to send dimensions and information on the door handle I was looking for. Great prices and good to find some old fashioned customer service. Would definitely recommend the company.

29 September 2025
Rated 5 out of 5 stars

First class service

We received first class service from Paul. It was very refreshing to speak to someone who helped you with a query. He checked stock for us and we were able to order exactly what we wanted. Our door handles are really nice. Delivery was free as we spent over the allocated amount and we were kept updated throughout that period. Our order arrived very quickly too which was what we needed. I would definitely use this company again and highly recommend it.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Second to none!!

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed them same day.

Paul gave me a little tour of the warehouse when i went to collect an order. It was clean and tidy and all staff were friendly!!

1 September 2025
Rated 5 out of 5 stars

Urgent order

Really helpful assistance with an urgent order - good advice on the quickest delivery mechanism, processing and dispatch.
The products were well made and easy to fit.

29 August 2025
Rated 5 out of 5 stars

Fantastic experience

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forgot to mention best pice I could find 👍

30 July 2025
Rated 5 out of 5 stars

OUTSTANDING SERVICE.. I have to say that Direct Door Handles…

I have to say that Direct Door Handles have delivered outstanding customer service. On initial enquiry I experienced a professional and friendly service, advising the owner would call me back concerning my enquiry. Low and behold Paul promptly called back and spent time helping me to select the correct
products in a professional way. I explained I needed the products urgently. Paul then rang back to keep me posted on every step of the order situation. Having experienced so many examples of poor customer service, I'm delighted to say my faith has been restored. If only all companies delivered this level of service! Thanks Paul and Team.

11 June 2025
Unprompted review

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