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Direct Door Handles Limited Reviews 

217
•
TrustScore 5 out of 5

4.9

Hardware Shop
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and helpfulness of the staff, who often provide personalized assistance and product knowledge. Many people appreciate the fast and hassle-free delivery, with orders frequently arriving quickly and in perfect condition, often exceeding expectations. The quality of the products, such as door handles, is also frequently mentioned as being well-made and exactly as described, offering good value for the cost. However, some customers noted minor issues such as not receiving an email confirmation for their order, though the items still arrived promptly and well-packaged.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, with many describing... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting excellent, fast,... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and planning future... See more

Quality

People report positive experiences with the quality of products, particularly door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more

Company details

  1. #24 of 93 best companies in Hardware Shop
  2. #14 of 124 best companies in DIY Store
  3. #10 of 34 best companies in Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Door Handles.

Would have given more ⭐ if possible.
Great deal, order completed 2.00pm and delivered following morning.
The staff are extremely helpful too.

30 January 2025
Rated 5 out of 5 stars

First class customer service

I had a lot of questions to ask about particular door handle I needed to replace. The help I got from DDH was exemplary - fast to respond, willing to explain details of the product and take and share pictures so that I could ensure it would match my requirements. And when they couldn't fulfil my order they were willing to recommend another company who would be able to assist me. Overall the service from DDH was superb!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Everything excellent, can’t fault it. Price, product knowledge when I called to check stock, everything available for a full house handle and lock swap out, easy to order on the website, order update communications and it all came the following morning really well packaged. Why can’t all suppliers be like this?

8 January 2025
Rated 4 out of 5 stars

A great quality item

A great quality item, reasonably priced, with fairly quick despatch.
Sort of what one would expect.
(unfortunately not always what one gets..but then, that's on line shopping).

25 November 2024
Rated 5 out of 5 stars

Really helpful

Really helpful, back ordered specific handles that were out of stock everywhere and they kept an eye on the order for a few months keeping me updated. Really happy with the service will use for any future purchases and recommend. Thank you.

24 November 2024
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Great price and great quality. Would 100% recommend this company. I called up as I couldn't find a bathroom lock and the guy on the phone was superb. He literally changed the website there and then. I mean that is what you call service.

24 November 2024
Rated 5 out of 5 stars

Very happy customer

Very happy customer. Paul has been amazing through our transaction from the beginning. Communication and understanding was exceptional .. A+ service. Thank you so much Paul ..

24 November 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. There aren’t many places that’ll call you shortly after order to confirm everything, and make sure you had the things needed. This was my second order and I’ll only be using them in future for what I need

1 November 2024

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