Direct Door Handles Limited Reviews 

219
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, often receiving their orders the next day, and are consistently impressed with the high quality of products like door handles. The service is described as excellent, with helpful staff providing great communication, advice, and proactive support for orders. People particularly appreciate the personalized attention, such as staff offering tours or proactively addressing potential order issues, ensuring work isn't delayed. The ease of ordering and overall efficiency contribute to a highly satisfactory experience, leading many to plan future purchases.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Reviewers highlight positive aspects of product, consistently praising the quality, with many describing... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting excellent, fast,... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and planning future... See more

Quality

People report positive experiences with the quality of products, particularly door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. #23 of 93 best companies in Hardware Shop
  2. #14 of 124 best companies in DIY Store
  3. #10 of 34 best companies in Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. There aren’t many places that’ll call you shortly after order to confirm everything, and make sure you had the things needed. This was my second order and I’ll only be using them in future for what I need

1 November 2024
Rated 5 out of 5 stars

Best price I could find with fast…

Best price I could find with fast delivery. Unfortunately one item was out of stock after ordering. I immediately received a very helpful phone call with a promise of the item out of stock delivered to me in two days. To my surprise the item arrived as promised. Excellent service.

29 October 2024
Rated 5 out of 5 stars

Great customer service

Friendly, personable and were excellent at providing timelines when some handles were out of stock. Had one small issue with a screw and they were fantastic in supplying a new product within days
Highly recommend

28 October 2024
Rated 5 out of 5 stars

Great service

Great service, I ordered what I thought were two door handles but they were packs of two and they called me immediately to check whether I intended to order four in total and as soon as I corrected it they deleted one of the orders for me. I feel that other companies would have just sent out both packs of two and left it for me to return the unwanted one.

1 October 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Really pleased with the handles we purchased, whixh are great quality and good value. Delivery was very quick, and we even got a call thanking us for our order and explaining when it would be dispatched. Highly recommend

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service.
I got a phone call after placing the order to say there would be a delay of about 4 weeks and was that OK.
In this instance it was OK to wait and in actual fact I had it 2 weeks later.
Excellent service. Really like being kept informed.

1 August 2024
Rated 4 out of 5 stars

Great price

No issues really, a four instead of a five simply down to a bit of confusion with delivery. Otherwise, a great price and love the new handles.

29 July 2024

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