Ultimately they supply products manufactured by others but yet their delivery is dreadful. Emails telling you the delivery date are wrong. When you phone them they tell you they dont understand how th... See more
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Excellent customer service from Direct Trade Supplies. I accidentally ordered the same item twice and only realised after the standard returns window had passed. I contacted Richard to expla... See more
Was a bit worried by some of the reviews about customer service but have no fear, they surpassed my expectations. Floor lamp and ceiling light fitting and bulbs purchased. Fantastic prices and deliv... See more
Great experience dealing with Direct Trade Supplies. We were able to buy the 5 different lights we needed from the same supplier. With a great website that is intuitive and easy to use. The prices are... See more
Company details
Information provided by various external sources
If you're looking for a trustworthy, reliable and affordable electrical wholesalers where customer service really is the top priority, look no further than the team here at Direct Trade Supplies. With all the electrical components and supplies you'll need in our electronics and tools store, there's no reason to look any further than DTS when you need wholesale electrical components at a great price. We're the most passionate electrical wholesalers around, and we're confident our customer service won't be beaten. As the premier electrical component and tool suppliers in the UK, we've got a specialist team based in Plymouth, Devon, ready to assist you in finding the right equipment for any installation.
Contact info
Plymouth, United Kingdom
- 01752 261211
- sales@directtradesupplies.co.uk
- directtradesupplies.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Quick delivery at a very competitive…
Quick delivery at a very competitive price. Quick response to questions
Very fast delivery
Very fast delivery. Well packaged and competitive pricing . I’d highly recommend
Very quick delivery and competitive…
Very quick delivery and competitive price.
Competitive price and quick delivery
Very easy transaction and delivered on time at good price
Value and service!
We knew the make and model of charger we wanted to buy and had a look at the deals available online. DTS had the most competitive price and a look at their reviews was very reassuring. We could see that we could expect next day delivery but, as we would be out the following day, we wanted to delay despatch by 24 hours. We gave DTS a call and were impressed by how helpful and friendly they were. The charger arrived, as promised, on schedule. Altogether an excellent experience!
Quick delivery and good service.
Recommended
Really fast delivery and cracking solar…
Really fast delivery and cracking solar panel - v happy
Great price and service.
They supplied my car charger at a great price (shipping was included) and it was delivered quickly, what more could you ask for!
Excellent service
Excellent service. Ordered an EV charger late on Thursday evening, and it was delivered on Saturday. Thank you!
Excellent after-sales service
I ordered 5 bathroom wall lights and 6 outdoor ground level lights, along with the lamps to go in them, at around a third of the price I had seen elsewhere. I received the order within a few days, but when the lamps were fitted, the cover of one of the bathroom lights was wrong and would not fit over the lamp. I contacted Direct Trade Supplies and explained the problem and they ordered and posted a replacement which arrived in a few days. Fantastic after-sales service.
Good selection of products
Good selection of products, good communication
GREAT EXPERIENCE!
I recently had the pleasure of dealing with Direct Trade Supplies, and I can't say enough about their exceptional customer service.
From the moment I reached out with inquiries, their team was incredibly helpful and responsive.
They went above and beyond to ensure I had all the information I needed and even helped me find the perfect products for my project.
It's refreshing to encounter a company that truly values its customers.
Direct Trade Supplies has earned my trust and loyalty, and I wholeheartedly recommend them to anyone seeking top-notch service and quality products.
Five stars without a doubt!
Part of the toolkit
Simple to use site, quality products and swift service
Exceedingly bad and arrogant Customer Service
Tried to place an order online, stated payment had gone through and got order number but then said order status failed. Called them and he said their system had gone down and he would call me back in about 10 minutes. Waited over 3 hours and called them back. Was advised that the delivery address was wrong as their system would not recognise it, so changed address and tried again and payment wouldn't go through so called them back again and a very flippant and arrogant man who obviously had no customer service training was basically not interested at all so I told him I would buy my items elsewhere and he said something like 'you go do that'. I am a buyer by trade and I will never be using this company to buy any future goods. prefer to work with suppliers who actually have customer service.
Excellent customer experience
Great company, easy to use website.cheapest by far and the friendliest of staff.
Will be back for more and recommending to others
The company is OK I recommend to use
Excellent service
Excellent service, exceptionally prompt delivery and competitive pricing
I wouldn't hesitate to recommend this company and all their staff and have already done so on several occasions.
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