Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #90 of 130 best companies in Appliance shop
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐⭐⭐⭐⭐ EXCELLENT SERVICE & A GREAT…
⭐⭐⭐⭐⭐ EXCELLENT SERVICE & A GREAT PHONE! ⭐⭐⭐⭐⭐
“I bought a TCL phone from Direct Vacuums and I couldn’t be happier! From start to finish the service was brilliant — ordering was easy, delivery was fast and arrived right on time, and the phone itself is absolutely perfect. It’s such good quality, really easy to use, clear screen and does everything I need it to do perfectly. Such great value for money too! I’m really impressed and would definitely recommend Direct Vacuums to anyone looking for a reliable phone and fantastic customer care. Thank you so much — I’m one very happy customer!”
We bought a VAX Pet floor cleaner over a week ago and want to return for a refund:
We bought a VAX Pet floor cleaner over a week ago and it came with no instructions. Tried using it on a small rug but very unimpressed with the result. Also it leaked the dirty water all over the floor afterwards from the base.
Have spent a week trying to contact them for a refund , but despite numerous emails have not had any reply.
They don't have a contact phone number and their contact form doesn't work, utterly awful .
The charger was broken and the hoover…
The charger was broken and the hoover keeps on cutting out
Great product at a great price
Great product at a great price, few bits missing but sorted immediately. Would not hesitate to recommend this company. Many, many thanks.
Excellent service
Excellent service! Couldn't ask for more… super smooth process, excellent product, my refurbished product looked as hood as new. I wish I knew about direct vacuum's before. Haven't stopped talking about it to my friends and families. My next buy is also will be here…
Package got damaged in transit
Package got damaged in transit, one quick email and part arrived in two days, no hassle and very pleased with service.
Very reasonable prices
Very reasonable prices. Great service and delivered the next day, can't ask for anything more !
I give this company 5 stars because…
I give this company 5 stars because they are amazing. I ordered a Vax steamer which arrived in a couple of days and was like new in perfect working condition.
The Battery doesn’t hold the charge.it…
The Battery doesn’t hold the charge.it goes from 3 lights to one light and it doesn’t last long before going flat.
Fantastic
Fantastic, I got a refurbished tv practically brand new , fast delivery definitely be using this company again!
Vax shampooer in A1 condition
Vax accessories
Ordered a new vacuum from Vax but there weren't any accessories for cleaning car and stairs etc. Ordered these and they are genuine accessories for a fraction of the price on the vax website. Very happy with purchase, would recommend.
Fast delivery and dehumidifier works…
Fast delivery and dehumidifier works well. Good price.
It wasn't until I was packing it away that I noticed a crack in the casing. Appears to be just cosmetic so I haven't started a return.
Fast delivery good product very happy 😊
Great business
Good selection of products, great prices and very quick delivery!
Only let down by the product selector which lists many similar products with different prices. There was no compare so it was hard to tell what the differences were between them
May use AI-assist with repliesRead more
Good price quick delivery I havent used…
Good price quick delivery I havent used it yet. Only thing had fault with no instruction manual and no trial pack of Vax carpet shampoo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








