Direct Vacuums Reviews 46,023

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,035 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items described as refurbished arrive looking brand new. Many consumers highlight the competitive pricing, finding great value for their purchases, and appreciate the efficient and speedy delivery service. However, some people were dissatisfied with certain aspects, such as products arriving with missing parts or being poorly packaged, leading to damage. A few customers also reported issues with products leaking or not performing as expected, and some experienced difficulties with delivery tracking or communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are delighted with their purchases, often... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Price

Consumers find price to be positive, consistently reporting great and reasonable prices for products,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more

Rated 5 out of 5 stars

Arrived within a few days of ordering and free delivery. Well packaged. Everything complete. I'm very happy with my purchase.

Rated 5 out of 5 stars

refurbished product looks like new 1 year guarantee. You don't use a carpet cleaner every day so this was a very good buy


Company details

  1. #90 of 130 best companies in Appliance shop

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46k reviews

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Asks customers to review

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ EXCELLENT SERVICE & A GREAT…


⭐⭐⭐⭐⭐ EXCELLENT SERVICE & A GREAT PHONE! ⭐⭐⭐⭐⭐

“I bought a TCL phone from Direct Vacuums and I couldn’t be happier! From start to finish the service was brilliant — ordering was easy, delivery was fast and arrived right on time, and the phone itself is absolutely perfect. It’s such good quality, really easy to use, clear screen and does everything I need it to do perfectly. Such great value for money too! I’m really impressed and would definitely recommend Direct Vacuums to anyone looking for a reliable phone and fantastic customer care. Thank you so much — I’m one very happy customer!”

 

14 May 2026
Unprompted review
Rated 1 out of 5 stars

We bought a VAX Pet floor cleaner over a week ago and want to return for a refund:

We bought a VAX Pet floor cleaner over a week ago and it came with no instructions. Tried using it on a small rug but very unimpressed with the result. Also it leaked the dirty water all over the floor afterwards from the base.
Have spent a week trying to contact them for a refund , but despite numerous emails have not had any reply.
They don't have a contact phone number and their contact form doesn't work, utterly awful .

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Couldn't ask for more… super smooth process, excellent product, my refurbished product looked as hood as new. I wish I knew about direct vacuum's before. Haven't stopped talking about it to my friends and families. My next buy is also will be here…

29 April 2026
Rated 5 out of 5 stars

Fantastic

Fantastic, I got a refurbished tv practically brand new , fast delivery definitely be using this company again!

30 April 2026
Rated 5 out of 5 stars

Vax accessories

Ordered a new vacuum from Vax but there weren't any accessories for cleaning car and stairs etc. Ordered these and they are genuine accessories for a fraction of the price on the vax website. Very happy with purchase, would recommend.

7 May 2026
Rated 4 out of 5 stars

Great business

Good selection of products, great prices and very quick delivery!
Only let down by the product selector which lists many similar products with different prices. There was no compare so it was hard to tell what the differences were between them

29 April 2026

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