Good price for ‘new’ product. Delivered quickly but not in original packaging. Does not come with cleaning liquid. Used in my son’s new flat and cleaned carpet really well but after going over the car... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived within a few days of ordering and free delivery. Well packaged. Everything complete. I'm very happy with my purchase.
refurbished product looks like new 1 year guarantee. You don't use a carpet cleaner every day so this was a very good buy
Company details
- #89 of 130 best companies in Appliance shop
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Battery doesn’t hold the charge.it…
The Battery doesn’t hold the charge.it goes from 3 lights to one light and it doesn’t last long before going flat.
7 May 2026
Fantastic
Fantastic, I got a refurbished tv practically brand new , fast delivery definitely be using this company again!
30 April 2026
Vax shampooer in A1 condition
7 May 2026
Vax accessories
Ordered a new vacuum from Vax but there weren't any accessories for cleaning car and stairs etc. Ordered these and they are genuine accessories for a fraction of the price on the vax website. Very happy with purchase, would recommend.
7 May 2026
Fast delivery and dehumidifier works…
Fast delivery and dehumidifier works well. Good price.
It wasn't until I was packing it away that I noticed a crack in the casing. Appears to be just cosmetic so I haven't started a return.
6 May 2026
Fast delivery good product very happy 😊
7 May 2026
Great business
Good selection of products, great prices and very quick delivery!
Only let down by the product selector which lists many similar products with different prices. There was no compare so it was hard to tell what the differences were between them
29 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Direct Vacuums
We're happy to hear that you found the price to be very good. Thank you for your positive feedback; we appreciate it.
Direct Vacuums
Good price quick delivery I havent used…
Good price quick delivery I havent used it yet. Only thing had fault with no instruction manual and no trial pack of Vax carpet shampoo
29 April 2026
Great Value Great service
Very prompt delivery of item.
It was described as refurbished but was as new. Very pleased with all aspects.
The vytronix vacuum cleaner does the job I wanted it for Very well.
A great value purchase for a great value price.
29 April 2026
Reply from Direct Vacuums
We're happy to hear that you received your order quickly and that the vacuum cleaner meets your needs so well! Thank you for sharing your positive experience with us; we appreciate your feedback.
Direct Vacuums
Great experience all round
Such an easy transaction and quick delivery , love my refurbished kettle , great price too
28 April 2026
Reply from Direct Vacuums
We're happy to hear that you found the transaction easy and the delivery quick! It's great to know you love your refurbished kettle and the price. Thanks for the positive feedback.
Direct Vacuums
Very good service
Very good service. The item arrived quickly and was in excellent condition.
It seems to be working well.
A one year warranty is included as well.
5 May 2026
Reply from Direct Vacuums
We're happy to hear that the item arrived quickly and in excellent condition! We're glad it seems to be working well, and we appreciate you noting the warranty. Thanks for your positive feedback.
Direct Vacuums
Great experience
Really happy with the smoothness of the process, from ordering to a super fast delivery. Product is as described, packed very securely, works really well, and I couldn’t be happier. I’ll definitely use Direct Vacuums again. Thanks
12 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.