Divan Factory Outlet Reviews 412

I wanted to follow up regarding my order confirmation issue. After reviewing everything, I’ve realized the mistake was on my end, so I sincerely apologise for any confusion caused.

I also want to say that my initial frustration led me to form an unfair impression of your company, which I now see was not justified. Thanks to David’s help, the situation was handled clearly and professionally, and it completely changed my perspective.

I really appreciate the support and patience shown, and I’m grateful for the assistance in resolving this.

good costumer service and nice quality beds and frams and mattres and quick delivery i use in future and recommented friend and family

I hesitate to leave a negative review but my experience with this company was frustrating, upsetting at times and very time-consuming. In short, there was a succession of answered emails and messages from myself regarding delivery date of the divan I had ordered and, weeks later (given the company state a 3-10 day delivery window) when the delivery company did contact me, conflicting information on several occasions about the day of delivery. In the end I completely lost confidence in the process, and the company, and ended up applying for - and being granted - a full refund by Paypal. It's also worth noting that there is a delivery fee for missed delivery - so if you are not in when they arrive there is a 60 pound fee. Very tricky in lieu of the fact that the delivery firm is unable to give a delivery estimate as a matter of course. In one of the conversations I had with the delivery company the person was upsettingly confronting and unapologetic, blaming me for mixing up his delivery windows (by accepting the PayPal refund) and mirroring the main company's absence of apology or empathy. In essence, unfortunately customer service was almost zero in my experience. I would much rather buy from a small business than - say, Amazon or even Argos - but on the basis of what has happened here this is what I'll be doing when I order another divan.

Really pleased with my purchase. I needed a divan ottoman bed to be no higher than 95cm including headboard as it was to go under a window. I contacted half a dozen companies to ask if they could do this - only Divan Factory Outlet replied that they could and would.

I received my order very quickly, especially given that it was a custom order. The two young couriers were absolutely lovely - very polite and respectful, cleaned up after themselves and took my old beds away as well as the packaging.

And then I had my first sleep on my new bed - now just wondering why I waited so long to order! So very comfortable.

10/10 - would highly recommend.

Great company and helpful staff. Helped us to measure properly and also helped to choose the right storage bed and cost effective. We loved the Ottoman storage bed and easy to open and close. Never used one before. Delivered on time as well.
Thank you

Ordered a mattress with recycling service to take away old mattress on the 20th March paid in full
Received a phone call to say it was being delivered on 2nd April so left key with neighbour
Rang to give neighbours address and was told it wasn't arriving today but would get text message to tell me when it was arriving
Paid in full had no confirmation as to the arrival it is 3rd April now
Beginning to plan to contact bank for a refund and take them to the small claims court on Tuesday after the Easter Break
Poor Customer Service

Rang the factory both times they put the phone down

BE VERY CAUTIOUS!
Read the positive reviews. All similar style, all glowing praise. They are false reviews.
This company is linked to the Divan Bed Warehouse. The people behind these companies pop up with a branded website, sell shonky goods then disappear taking people's money with them. Do a bit of googling and DO NOT BUY from them.
I am still chasing £500 and have been since September. I have taken court action, but they wound up the company. I am now dealing with trading standards and the police!

Helpful staff. Delivered within the given time frame by two very helpful young men. Very happy with the bed and colour.

Fantastic company with brilliant products. The quality of the beds and mattresses are excellent and as described. Am a returning customer making another purchase, and found the whole process from order to receipt of delivery very easy and suited to my schedule. Special thank you for Aman for the above and beyond 10/10 customer service. Highly recommended.

Got a bed from them and I must say the craftsmanship was very good. The bed looks amazing and it was within my budget. The delivery guys were very courteous and the bed was delivered in time. 5 stars!!

1 star is way to high I paid for remove old bed frame guess what.. it’s still here and the new bed frame came 16 days late.. had time to get a new gf in that time frame I paid for headboard they didn’t attach it despite me paying for them to attach it what a joke just avoid

i loved the new bed that i have received, and the people were great and nice, the delivery was on point.

I ordered a bed into this company ‘very good quality &good price and deleverd on time I’m happy with staff

Do not buy from here. Zero communication. Will not refund you or communicate when delivery time will be. You call and call and no one’s picks up for ages and when they do it’s the Same unhelpful person. One order is outstanding and they have taken over £500
Pounds will have to call the bank to sort it out. Absolute scam

JOKE COMPANY, NO COMMUNICATION CANT GET THROUGH ON PHONE DONT REPLY TO EMAILS AND YOU JUST GET A ROBOT REPEATING THE SAME THING OVER AND OVER

Repeat customer. Used the company third time and always delivery on time. Lovely staff and amazing prices.

Good quality and helpful staff. Competitive prices compare to big brands. The company who actually care for customers. Helped us to choose the exact size and answered all the questions. Happy we found this and will recommend to all friends and family. Will use the services again in near future.

Thank You

The delivery was quick and happy with the product can't complain. Thanks

The bed is fine we ordered a divan a mattress and a headboard . I ordered it on the 4 February would be delivered 3-10 working days it finally turned up on the on the 28th of February.After loads of telephone calls and emails all saying they would phone back . None of them did .

I have placed an order for a guest bed and contacted them to have this delivered before their 10 working days window. They have not contacted me at all. Despite several calls, some of which went unanswered or generic email reply received they failed to return when promising to do so. On the 10th working day (when the bed should be delivered,) they stopped answering calls and replying to emails. The phone rang for over half an hour and no response. I simply cannot understand how a company can operate this way, appallingly communication, taking customers money and then failing to provide the goods.