The service is terrible I never received my order. The tracking number they gave for Royal Mail was not recognised. Customer service is none existent tried calling over 50 times and it just rings out... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Its been 20 days since the items were marked as dispatched, Royal Mil has'nt received them yet for the stated 48hr service. No reply to emails sent either.
Really surprised at the negative reviews. Ordered my first product for next day delivery. It didn't come up as posted,so contacted customer service. They said "If it doesn't come by the next day,we'll... See more
My order arrived fairly quickly and the e liquids I received are okay (apart from requiring herculean strength just to get the bottles open). I don't believe I got the amazing bargain that's advertise... See more
Company details
- #120 of 122 best companies in Vaporiser shop
Written by the company
DIY E-Liquids UK provides you premium e liquids, flavour concentrates, DIY vape juice supplies, vape kits, vape mods & vape accessories in versatile range.
Contact info
Unit 1a Millard Industrial Estate, Cornwallis Road, B70 9BY, West Bromwich, United Kingdom
- 0330 135 9440
- info@diyeliquids.co.uk
- diyeliquids.co.uk
3.2
Average
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DIY E-Liquids
We are very sorry to hear that you were not happy with your purchase.
We stock a variety of products from different brands and manufacturers and understand everyone's personal preferences regarding flavour is different.
We would like to resolve this for you as soon as possible, can you please contact us at info@diyeliquids.co.uk so that a member of staff can help you with this issue.
Kind regards,
Customer services
DIY E Liquids.
Juices
Excellent flavours and great value for your money. They always have offers on and I would highly recommend DIY eliquids
14 April 2022
Variety of Flavours
Love the variety and the volume of flavours available for vapes. And for the price defor worth it
I have had a few issues with the vapes I received and previous orders have been rectified. But this is not the fault of DIY i believe this is the vape itself
14 April 2022
Reply from DIY E-Liquids
Hi Yasmin,
Thank you for your kind review, we are happy to hear that you enjoy our large selection of products available to buy at DIY E Liquids.
We also appreciate the opportunity you gave us to resolve any issues you had with your previous order.
Kind regards,
Customer services
DIY E Liquids.
Fantastic products and good prices…
Fantastic products and good prices thank you guys
13 April 2022
Unprompted review
Took a week to deliver and when I’ve…
Took a week to deliver and when I’ve finally received the order the pods for my elf bar where missing. I’ve send an email but I haven’t got any reply from them . I won’t use them in the future
3 April 2022
Reply from DIY E-Liquids
We are very sorry to hear that you had this issue.
We did receive your email but because it was sent on Saturday evening, we replied at the earliest available opportunity which was Monday morning.
To resolve this issue for you as soon as possible, we issued you a refund for the missing item.
We apologise for any inconvenience caused.
Kind regards,
Customer services
DIY E Liquids
Excellent service good prices thank you.
1 April 2022
Excellent products and great prices and…
Excellent products and great prices and staff are very friendly and helpful 👌
1 April 2022
Great products I've been purchasing a…
Great products I've been purchasing a wide range of products from e liquids and have never been dissatisfied this time for for the disposable vape pens very cheap compared to other companies that's why I've given 5 stars.
31 March 2022
Best juice I’ve had so far and cheapest…
Best juice I’ve had so far and cheapest 😁, expectations were low when I ordered 10x 100ml shortfalls for £25. Thought I’d give it a try and tbh tastes better than the stuff I buy for £13 for 50ml. Just the right amount of flavour not too much or too little. Got yourself a new customer put it that way 😁
30 March 2022
Unprompted review
Issue with courier delivery of package…
Issue with courier delivery of package promptly resolved by DIY re-sending my items with another carrier. Excellent customer service - will use this supplier again in future.
13 August 2021
Unprompted review
Mystery Box
My order arrived fairly quickly and the e liquids I received are okay (apart from requiring herculean strength just to get the bottles open). I don't believe I got the amazing bargain that's advertised on their website - I'd say I got what I paid for and that's fine. Overall I'm happy enough but probably wouldn't go for a mystery box again.
11 May 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.