Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
Company replied
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Company replied
Company details
- #27 of 36 best companies in Vehicle repair shop
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
- 0345 877 6922
4.4
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent job done
Kept me up to date with the repair getting done on my car, excellent service and workmanship.
22 April 2025
Very Good communication throughout process.
DLG regularly communicated with me, regarding progress both through telephone calls and texts. Repairs carried out quickly and my car was delivered early, which was a bonus. Car was valeted internally.
15 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A repair of minor nature gone wrong …
The repair which is of a minor nature was due for completion on 3rd March now on the 8th April the repair is not yet complete with no end in sight. In addition during the repair process the car developed a fault. DGL Auto Services Perth accept no responsibility for this fault and the car has to go to the dealership to rectify this fault.
8 April 2025
Reply from DLG Auto Services - Perth
We understand your frustration with the delay in your repair and the additional issue that arose during the process. We strive to provide timely and efficient service, and we apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes. We hope you will give us another chance in the future.
Rapid and excellent service !
Rapid and excellent service !
Repairs completed perfectly.
My car returned beautifully clean inside and outside after being transported to and from repair centre in Perth.
26 March 2025
Unprompted review
Great communication from start to finish
Great communication from start to finish, even received update without making call to check in myself, arrived on time when advised and called to pre warn. Brilliant
4 March 2025
Good service
Good service. Kept up to date with the progress of the my car during the work done on my car. Very friendly staff both on the pickup and return of my car and on the phone
5 March 2025
Excellent communication
Excellent communication.
Great repair. Car returned spotless.
Would highly recommend.
6 March 2025
Unprompted review
Good communication by phone and text.
Good communication by phone and text.
Repairs were of a high standard.
On return car immaculate inside and out.
4 March 2025
BMW 3 Series Touring
Good communication. Great quality repair. Polite service.
23 January 2025
Unprompted review
Happy with experience
Staff picking up and delivering car were very helpful and friendly. Communication with company was easy and we were updated on progress. Car was delivered clean and well finished. Very happy with company.
25 February 2025
Good communication
Good communication, good service, polite and helpful staff.
22 January 2025
Unprompted review
Really informative
Really informative, pleasant staff who kept me up to date on my repair. Repair was dealt with very efficiently and I would definitely recommend these guys.
10 February 2025
Unprompted review
Frequent text updates were very…
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic.
My car was even taken and collected from annual service to ensure I didn't breech the terms of the service plan - outstanding!
4 February 2025
Well organised pick up and kept updated…
Well organised pick up and kept updated on vehicle repair status. Well informed when car was ready to return.
10 January 2025
Great service
Great service, quick repair and always kept up to date with how the repairs process was going.
4 February 2025
Perth DLG Auto Services Repairs to…
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20.
Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionally by there staff. Delighted with the finished job
28 January 2025
Excellent
Excellent, friendly service, with helpful updates on progress of our repair. Returned car to us, clean inside and out, in as new condition.
18 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.