DLG Auto Services - Perth Reviews 

228
TrustScore 4.5 out of 5

4.4

Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... See more

Company replied

Rated 5 out of 5 stars

Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more

Rated 5 out of 5 stars

I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more

Company replied

Rated 3 out of 5 stars

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

Company replied


Company details

  1. #26 of 36 best companies in Vehicle repair shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom

  • 0345 877 6922

4.4

Excellent

TrustScore 4.5 out of 5

228 reviews

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4.4

All reviews

(228)

666 reviews in the last 12 months

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Rated 3 out of 5 stars

Simple changes could get DLG from a 3 to a 5

Good: The repair quality. Communication from repairer once they had the car.
Bad: 1. Booking-in date was later than insurance company had indicated (DLG said the insurance company, Churchill, should never have given me a date) 2. 1st attempt at pickup was arranged by phone the previous evening for "next day afternoon, and as late as possible". The driver arrived at 11.30am and tried contacting my mobile till 12.20 when he gave up and retuned to base. My wife's mobile had been given as a backup to mine but she was never called at all. 3. The courtesy car delivered was filthy (driver apologised). 4. By the time our repaired and cleaned car was delivered the 80 miles back to us, it too was filthy outside (should at the very least have been put through a car wash).

10 December 2024
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We appreciate you taking the time to share your feedback. We understand your frustration with the booking process and the inconvenience caused by the delayed pickup. We strive to provide a seamless experience for our customers, and we will use your feedback to improve our communication and coordination with insurance companies.

We apologize for the issues you encountered with the courtesy car and the cleanliness of your repaired vehicle. We value your feedback and will take steps to ensure that our vehicles are properly maintained and cleaned before delivery.

Rated 5 out of 5 stars

Car repair feedback.

Very well organised repair, kept fully informed at all stages of the repair. Car was returned in immaculate condition, looked as good as new. Highly recommended company.

3 December 2024
Rated 5 out of 5 stars

James lafferty

I had absolutely no complaints about the service I received from the office staff to the mechanic’s I was kept updated on the progress of my vehicle

21 October 2024
Rated 2 out of 5 stars

Long time and not clean…

Repair took 3 months and when I finally got it back it was dirty inside and out.

The windscreen was replaced but it looks like the wipers were not, these will need to be replaced.

19 November 2024
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We understand your frustration with the length of the repair and the condition of the vehicle upon its return. We strive to provide timely and high-quality service, and we are disappointed that your experience did not meet our standards. We appreciate you bringing these issues to our attention and will use your feedback to improve our processes.

Rated 5 out of 5 stars

Easy to contact and staff very helpful

Easy to contact and very helpful staff after a stressful incident causing damage to our car just two days before we were due to travel to France. Vehicle quickly checked to allow us to travel and repair was booked in and quickly dealt with on our return.

31 August 2024
Rated 5 out of 5 stars

Service was excellent!

Service was excellent!! I was kept updated at each stage of repair and even car was returned it was flawless!! Customer service as well is excellent !! Spoke to a young guy several times and not only was he very polite and professional but really took the time to listen to me and dealt with my enquiry in great time . Happy happy to have my car back … it’s looking fab 👌😊 Thank you

19 September 2024
Unprompted review
Rated 4 out of 5 stars

Definitely recommend this company

The company done a great job on my repair. They kept me up to date when things would happen. When they returned my car to me it was immaculate, the cleanest I have seen it since new.
Could not be happier with the service

8 October 2024
Unprompted review

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