Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... See more
Company replied
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Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
Company replied
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Company replied
Company details
- #26 of 36 best companies in Vehicle repair shop
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
- 0345 877 6922
4.4
Excellent
228 reviews
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A full five stars
A full five stars. It's encouraging to see in a dumbed down world that there are individuals and companies who still hit the high mark. I couldn't ask for more. The service was seamless, high end and caring
10 October 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DLG Auto Services - Perth
Thank you for your kind words. We are pleased to hear you found our staff courteous and that you were kept informed of the progress throughout the process. We strive to provide excellent service and appreciate your positive feedback.
Excellent service
Collected car, fixed it, sent updates throughout and then delivered it back.
10 September 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were happy with our service. We strive to provide our customers with a positive experience and we're delighted that we were able to meet your expectations.
Beautiful repair job and the interior…
Beautiful repair job and the interior looked almost as it did in the showroom 7 years ago.
Apart from some communication glitches with DLG in Perth, it was perfection.
17 September 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words about the repair job and the interior restoration. We're glad you were pleased with the results. We understand that communication can sometimes be challenging, and we strive to ensure smooth interactions with our customers. We'll take your feedback into consideration as we continue to improve our communication processes.
Prompt and professional service.
10 September 2024
Reply from DLG Auto Services - Perth
Thank you for your kind words. We appreciate your feedback and are glad to hear you were pleased with our service.
First class completion
The work on my damaged car was completed carefully, in first class condition and returned in the time promised.
10 September 2024
Reply from DLG Auto Services - Perth
We are delighted to hear that you were pleased with the work completed on your car. We strive to provide our customers with the highest quality service and we are glad that you were happy with the results.
Reply from DLG Auto Services - Perth
Thank you for your kind words. We appreciate your positive feedback and are glad you had a pleasant experience.
Fantastic service from DLG
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of the work and the car was returned to me in perfect condition several days ahead of the target completion date.
All the staff I dealt with were very polite and called when they said they would. I was very impressed with how smoothly the whole process went, especially at a very stressful time.
29 August 2024
Reply from DLG Auto Services - Perth
We are so pleased to hear that you had a positive experience with our company. We understand that being involved in an accident can be a stressful time, and we strive to make the process as smooth as possible for our customers. We are glad that you were kept informed throughout the process and that your vehicle was returned to you in perfect condition ahead of schedule. We appreciate your kind words about our staff and their professionalism.
Great repair to my car after a crash
Great repair to my car after a crash. Kept up to date with text messages. Staff very helpful
29 August 2024
Reply from DLG Auto Services - Perth
We're delighted to hear you were pleased with the repair and our communication. We appreciate your kind words about our staff and are glad you had a positive experience.
My vehicle was picked up from my home…
My vehicle was picked up from my home in Dundee but a very nice and friendly driver, the courtesy car I was given was amazing and my car was fixed far sooner than expected. Then it was brought back to me by the same nice driver .
The repair is immaculate, very well done.
16 August 2024
Unprompted review
Reply from DLG Auto Services - Perth
Thank you for your review, we’re delighted to hear you are pleased with your repairs and our service.
I am disabled this company picked up my…
I am disabled this company picked up my car from Dundee and repaired a damaged bumper and registration plate. They valeted and cleaned the car to a high standard and returned it to me within 10 days. I really appreciated this trouble free repair.?Work was of avery high standard.
20 August 2024
Unprompted review
Reply from DLG Auto Services - Perth
We are so pleased to hear that you were happy with our service. We understand that having your car repaired can be a stressful experience, and we strive to make the process as smooth and hassle-free as possible. We are proud to have met your expectations and appreciate your kind words about our team's work.
Reply from DLG Auto Services - Perth
Thank you for sharing your positive experience. We're glad to hear that you were satisfied with our service.
Peace of mind
DGL Auto Services collected my car from my home, did all the repairs required, kept me informed every step of the way and returned my car looking brand new to my home. They could not have been more helpful and pleasant at a difficult time. Thank you DGL.
18 July 2024
Reply from DLG Auto Services - Perth
We are so pleased to hear that you had such a positive experience with our services. We strive to provide our customers with the best possible service and we are delighted to hear that we were able to meet your needs. We appreciate your kind words and we are grateful for your business.
Our car took almost 5 weeks to be…
Our car took almost 5 weeks to be repaired due to difficulty in getting parts. The car was returned in excellent condition.
26 June 2024
Reply from DLG Auto Services - Perth
This is a review of 2 halves, glad to hear we got the repair side right we apologise your vehicle repairs took slightly longer than expected due to delivery of parts which was outside of our control.
I found the whole experience easy and…
I found the whole experience easy and the staff I spoke to were helpful, and informative. The collection of my car and car return was prompt which was very much appreciated.
8 August 2024
Unprompted review
Reply from DLG Auto Services - Perth
Thank you for your kind words. We're happy to hear you found our service easy and our staff helpful and informative. We appreciate your feedback and are glad you found the collection and return of your car prompt.
Our car repairs
You were so helpful & kept us up to speed with everything that was happening
6 August 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words! We strive to provide excellent customer service and are glad you found our team helpful and communicative.
Not very good
Don't get back to you when they say they will. So many different people speak to you, each with a different version of events. Not adverse to telling lies.
14 May 2024
Reply from DLG Auto Services - Perth
We understand your frustration with the communication and inconsistencies you experienced. We value your feedback and will use it to improve our customer service processes.
Thank you for your help
Thank you for your help
Professional service
My Car is looking perfect
Many thanks to you all
Margaret
6 August 2024
Reply from DLG Auto Services - Perth
We are so happy to hear that you are pleased with the service you received and that your car looks perfect. We appreciate your kind words and feedback.
Poor aftercare service
Staff helpful and pleasant but car returned in a non-roadworthy condition and still no resolution.
6 August 2024
Reply from DLG Auto Services - Perth
We understand your frustration with the condition of your car upon its return. We strive to provide a seamless and satisfactory experience for all our customers, and we are disappointed to hear that this was not the case for you. We appreciate your feedback and will use it to improve our services.
First class next day service
My vehicle was collected from my house the next morning after my on line claim. The workman ship on the repair and after care service was first class. I would highly recommend DLG
4 July 2024
Reply from DLG Auto Services - Perth
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were happy with the service you received, from the vehicle collection to the repair and aftercare. We appreciate your recommendation and will continue to strive for excellence in all that we do.
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