Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... See more
Company replied
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Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more
Company replied
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Company replied
Company details
- #26 of 36 best companies in Vehicle repair shop
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom
- 0345 877 6922
4.4
Excellent
228 reviews
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Reply from DLG Auto Services - Perth
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our communication and service to be excellent.
Fantastic service from start to finish
Fantastic service from start to finish. I was contacted quickly and the repair process was explained in detail. My damaged car was picked up at the promised time and the repairs completed well within the timescale originally indicated. The car was returned swiftly with the repairs completed to a very high standard. The car had also been fully valeted. I was kept up to date regularly with the progress of the repairs. Following my collision, the experience I had with DLG Auto Services made a stressful situation so much easier. I’m very grateful for their professionalism and skill.
30 July 2024
Reply from DLG Auto Services - Perth
We are delighted to hear about your positive experience with our services. We strive to provide our customers with a seamless and stress-free repair process, and it's wonderful to know that we met your expectations. We appreciate your kind words about our team's professionalism, communication, and the quality of our work. We are committed to delivering exceptional service and are thrilled that we were able to make a difficult situation easier for you.
Great customer service from everyone I…
Great customer service from everyone I spoke to on phone or at my house .perfect repair and ar taken a d brought back when they said they would 0
30 July 2024
Reply from DLG Auto Services - Perth
We're so glad to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback. It's wonderful to know that you were happy with the service you received, from the initial phone call to the completion of your repair. We strive to provide excellent customer service and are delighted to know we met your expectations.
Reply from DLG Auto Services - Perth
We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with the repair and communication.
Speedy efficient repair...thanks
30 July 2024
Reply from DLG Auto Services - Perth
We're so glad to hear that you had a positive experience with our repair service. We appreciate your kind words and feedback.
Great communication and timely repair…
Great communication and timely repair to a high standard
23 July 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were satisfied with our communication, timely repair, and the high standard of work.
Good, respectful service.
All questions were answered and everything was clear. I feel the team did a good job and respected me and my vehicle. Everything seems to have been sorted out okay.
10 July 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that our team was able to meet your needs. Thank you for choosing us.
Car repair
My car was repaired quickly and efficiently. I was kept informed about it's progress. Staff were polite and helpful.
26 June 2024
Reply from DLG Auto Services - Perth
We're so glad to hear you had a positive experience. We appreciate your kind words about our staff and the speed of your repair.
Great service
Kept updated at all times as to stage of repairs. If It had to phone always good communication.
13 July 2024
Reply from DLG Auto Services - Perth
We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed throughout the repair process and that our communication was helpful.
Repair carried out in a timely manner
Repair carried out in a timely manner. Good quality looked like new.
10 July 2024
Reply from DLG Auto Services - Perth
We appreciate your positive feedback and are glad to hear that you were satisfied with the repair. We strive to provide high-quality service and are pleased that you found the results to be satisfactory.
Very efficient and kept me updated on…
Very efficient and kept me updated on progress of repairs
16 July 2024
Reply from DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were pleased with the efficiency and communication during the repair process.
Very polite and kept me up to date with…
Very polite and kept me up to date with everything relating to my car
9 July 2024
Straightforward,good communication…
Straightforward,good communication &service. Repair done well and quickly.
10 July 2024
I was kept up to date of the various procedures the car was being taken through.
Collected on time by friendly knowledgeable driver.
3 July 2024
Good service repair seems excellent car…
Good service repair seems excellent car returned beautifully cleaned!
26 June 2024
Friendly and Professional
I was most impressed by the progress reports on my repair and the friendly but professional communication.
27 May 2024
Car picked up quickly was kept informed…
Car picked up quickly was kept informed on repair and even when wrong car was delivered back …the driver returned within an hour with the correct one !! Car was immaculate on return .
12 June 2024
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