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DOGTV Reviews 72

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I LIVE DOG TV AND, most importantly, my dog does! But…. Terrible service including terrible customer service. I feel as though I was offered a bait and switch on Black Friday. I ende up having... See more

Company replied

Rated 5 out of 5 stars

I just downloaded Dog TV on my roku, and I am immediately amazed! I have 2 doggies, one is a dachsund, male, and the other is a female mixed breed. My female has NEVER paid attention to the television... See more

Company replied

Rated 5 out of 5 stars

This has helped my Pomsky to relax. She’s almost 4 months old n putting DOGTV on when we leave really helps her accept being alone. At night I play relaxing music on my phone n she has been slee... See more

Company replied

Rated 5 out of 5 stars

Wonderful entertainment for dogs who love dogs! The streaming is either outdoor vistas or dog playing and chilling. Whenever my puppy deserves a little fun time indoors, and when all the toys have bee... See more

Company replied

Company details

  1. Media company

Written by the company

DOGTV is the ultimate streaming platform for dogs, featuring scientifically developed programming that keeps your dog calm, engaged, and happy! We provide enriching content that aligns paw-fectly with your dog’s vision and hearing capabilities, ensuring they remain relaxed and entertained when you aren’t at home or able to give them attention. With 24/7 programming created by top pet experts and backed by years of research, DOGTV helps address common behavioral issues like separation anxiety, boredom, and stress. Our content is carefully designed to stimulate your dog’s mind, promote healthy mental activity, and create a peaceful environment for them. By mimicking the experiences dogs encounter in everyday life, such as exposure to various sounds, movements, and relaxation cues, DOGTV helps dogs feel more confident and secure in their surroundings. For all busy pet parents, DOGTV offers peace of mind, knowing your dog is being positively engaged even when you need to work or leave the home to run errands. Whether your dog needs help with relaxation, stimulation, or exposure to new environments, count on DOGTV to provide the perfect mix of content to support your dog’s emotional well-being.

Our 30-Day Satisfaction Guarantee

Happy dogs. Happy Customers.

At DOGTV, we're dedicated to helping your dog stay calm, happy, and engaged, whether you're home or away. We truly want you to be completely satisfied with our service! That's why we offer a 30-day satisfaction guarantee on our standard ad-free Monthly & Annual subscriptions. We encourage you to start with our 7-day free trial to see how your pup loves DOGTV. If for any reason you're not delighted within the first 30 days of your paid subscription, just let us know. Please note: This guarantee applies exclusively to purchases made directly on DOGTV.com for our standard Monthly and Annual subscriptions. It does not apply to the Premium Pack bundle.

Contact info

4.2

Great

TrustScore 4 out of 5

72 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Calming

I have been using dogtv for a long time - we started off leaving it on when we had to go to work all day. I still put it on for my senior dog when we have to leave the house and I think it comforts her.

7 November 2024
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Reply from DOGTV

This is so nice to hear. Senior dogs still benefit from the sights and sounds on DOGTV and we're happy to know it's been a help for your pup for a while :)

Rated 5 out of 5 stars

My goldens

My goldens, Maggi and Jenni enjoy DogTV when I have them stay at home while I run errands. The music is very relaxing and helps them to stay calm while I am away.

7 November 2024
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Reply from DOGTV

We love goldens! We are so happy to hear that DOGTV is helping to relax your pups when you are away.

Rated 5 out of 5 stars

Marvelous marketing to ask viewers for…

Marvelous marketing to ask viewers for feedback. The dogs love when I exercise to the music, everyone joins in!

5 November 2024
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Reply from DOGTV

Yay! We're glad to hear that DOGTV plays a role in family workout routines! We'd love to see a photo of the gang in action. Thank you for your feedback.

Rated 5 out of 5 stars

My Kody loves dogtv

My Kody loves dogtv. All I have to say is let's watch tv and he runs into the room. I have a request, he is more into the tv when there is more squeaks from toys, dogs & other animals.

7 November 2024
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Reply from DOGTV

Thank you for letting us know that your pup engages more when there's more sounds. Try the Stimulation episodes which have more of that kind of content. Tell Kody we say hi.

Rated 5 out of 5 stars

My dog watches Dog TV everyday

My dog watches DogTV everyday! I really like it because I feel he’s got something to keep his mind entertained and engaged. Also, since you’ve added CatTV I keep that on my other tv for my cat when I leave the house. DogTV has added so much to my pets’ lives that I don’t know what we’d do without it!!! Thank you DogTV for all the great programming and for always caring about adding to pets lives!!!

7 November 2024
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Reply from DOGTV

Yay for dogs AND cats enjoying DOGTV! That's great to hear. Thank you for taking the time to share your experiences with us.

Rated 1 out of 5 stars

I am unable to watch DogTV on my…

I am unable to watch DogTV on my television, which was why I purchased it. I am extremely disappointed.

7 November 2024
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Reply from DOGTV

Hi, Patricia. Please check your email so we can be in touch and trouble shoot with you. We want to assist you with access so you are able to view with your pup asap.

Rated 5 out of 5 stars

Thank you from Me and Luna

Came across this when I first got my dog three years ago, as a puppy and got a trail just to try and when it comes to me having to nip out this really does help and definitely sets her ready for bedtime with the nighttime ones. Been a god sent this bonfire night. For the small price definitely worth at least a trial for you

5 November 2024
Unprompted review
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Reply from DOGTV

Yay! We're so happy to know DOGTV has helped Luna and you, particularly when the loud booms of fireworks can be a source of anxiety. We appreciate your feedback.

Rated 2 out of 5 stars

Refund?

Horrible refund policies.

19 October 2024
Unprompted review
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Reply from DOGTV

Hi, Josee, we'd love to have a chance to speak with you to gain an understanding of your experience with DOGTV and why you provided this rating. We take our customer experiences seriously and, of course, this comment is something we want to learn more about and help with. Feel free to email us at support@dogtv.com so that we can provide you with assistance.

Rated 5 out of 5 stars

These folks care about the experience of their subscribers

The team behind the scenes at DOGTV are always prompt in their reply to me; they are always courteous; ask the questions that I would ask if I were in their seats and generally fix anything strange going on in their streaming capacities almost immediately and they (generally) fix it so it doesn't happen again. Good folks here that really care about their subscribers' experience.

23 October 2024
Unprompted review
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Reply from DOGTV

we are happy to hear your experience with our customer support team was positive. thank you for your comment and for being a DOGTV subscriber.

Rated 5 out of 5 stars

My dog loves this

My dog loves this! And I love how much my fur baby loves it!

1 October 2024
Unprompted review
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Reply from DOGTV

Yay! We're happy to hear your pup is enjoying DOGTV! Thanks for providing a review.

Rated 1 out of 5 stars

Very disappointed

Very disappointed. I thought that I cancelled your service over a half of a year ago to find out today that I was charged for another year. And your AI chat agent is pathetically lacking in ability to understand my questions. Your customer service is absolutely awful for the technological world in which we live. I haven’t had a dog since September of last year. I will never recommend you to anyone.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service. They owe me a refund

My dogs didn't respond to DogTV any differently than regular TV or no TV as evidenced on my pet cam. I cancelled within a few months, so imagine my surprise when they recently billed me $60. So i tried to logon to the website with both of my emails to check it out. I cannot, nor can I get password resets on either of them. They have no published phone number. I contacted them using the form on their website a few weeks ago. Nothing. I've messaged twice on their Facebook page. Nothing. Will be reporting them to every organization I can find and leaving this review everywhere I can find. Hopefully can spare someone else the grief.

14 January 2024
Unprompted review
Rated 1 out of 5 stars

Bought a year subscription from Groupon…

Bought a year subscription from Groupon redeemed on DogTV no issues got an email saying subscription paid in full through 09/2024 - imagine my surprise when I had a bank charge for $9.99 - emailed DogTV was told it was an auth not a charge and if I wanted to cancel I could do so. They totally ignored that I had already paid in full for a year!!! I sent them the Groupon used the email showing it went through and that I was to be charged zero through 09/2024 as I had already paid for a year - the “auth” posted to my bank - I sent another email and was asked to submit the voucher used from Groupon I submitted all requested documents AGAIN and now DogTV is ghosting me - they now have payment for a full year and an additional $9.99 and have not responded to further inquires - their customer service is a joke I even asked on their FB page a different way to get ahold of someone as now I’m out what I paid Groupon who was doing business for DogTV as well as the additional $9.99 charge - my only option it appears is to cancel my subscription and report DogTV for fraud to the BBB and the FTC!!! This is why they want your CC people folks!!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Glad to have it again

I had DogTV a few years ago with a previous TV provider, and ended up switching providers. I tried different free dog shows, and they just weren’t the same. I’m so glad to have it again. It’s calming, relaxing, and keeps my dog from being distracted by every noise she hears. And, I catch myself not changing the channel after I get home because it helps me unwind after a stressful day. Highly recommend!

21 April 2022
Rated 5 out of 5 stars

My dog may have a brain tumor or some…

My dog may have a brain tumor or some kind of brain issue, he's happy and I have a lot of time to spend with him. I was not able to interest him but I think it's this dog -- I'm his fifth owner, but he's been mine for three years and it's forever -- and another dog and another lifestyle....this is what I'd do for my dog while away. A rainbow bridge dog of mine would have loved this. Probably would have whined when I tried to pull him away for bed. You do a good job and thank you for creating a product that helps pets with separation anxiety, I think that's really right livelihood.

17 April 2022
Rated 3 out of 5 stars

I've been a DOGTV customer/subscriber…

I've been a DOGTV customer/subscriber for two months. Overall, I give them three stars because their content needs improvement. For example, some of the relaxation videos contain more stimulating music than relaxing. As a dancer, I enjoy some of the music to the pointe of wanting to choreograph to it. However, I think they need to scour their content and have some non-employees (dancers) watch some content to give their feedback on whether certain music is relaxing or stimulating. Also, I would like to be able to stream dog tv from my phone to my car. For some reason it won't play into my Android Auto. Also, I have yet to receive my digital DogTV ID tag for my puppies as well as other merchandise I ordered and payed for.

6 April 2022
Rated 5 out of 5 stars

Love it!

My Labradoodle loves DogTv. As soon as I turn it on, it gets his attention. I like to watch it with him some and wonder what he is thinking lol

5 April 2022

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