Very professional and friendly service to install a tricky stairlift with lots of twists and turns. Impressive precise workmanship carried out by Lee and Neal who were extremely courteous. Nothing wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We initially chose Dolphin Stairlifts as they are local to where my father lives. We wanted someone local for ease of maintenance and callouts. What added to the experience is that they offered 3 d... See more
Company replied
Leigh came to my Mother's house yesterday to recommission and service her long outside Stairlift. What a professional, nothing was too much trouble, attention to detail second to none and all wit... See more
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So Adam buck came first off to do the survey and then Leigh tucker came to install the stairlift today. The service from start to finish has been amazing you can tell from the way both men spoke they... See more
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Company details
- Mobility equipment supplier
- also in
- Aged Care
- Disability equipment supplier
- Disability Services & Support Organisation
- Home Care Service
- Lift Service
Written by the company
Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. We are also referred to as ‘Dolphin Devon Stairlifts’. Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price. We’re not tied to one manufacturer or one type of stairlift; so no matter what your requirement, we can find the right solution for you and your home. Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business. We care that you have the right stairlift or lifting solution fitted to meet your individual needs and with over 25 years’ experience, we are confident in the advice we give and the work we do. We don’t employ sales people to carry out our free surveys – just trained engineer surveyors who are not paid on a commission basis. So there’s no hard sell from us and we never outstay our welcome. As well as catering for individuals in their home Dolphin Devon Stairlifts works with Local Authority and Professional Care Providers including; Devon County Council, Exeter City Council, Plymouth City Council, Torridge District Council, Torbay Council, South Hams District Council, Westward Housing Association, Cornerstone, Guinness Trust, LiveWest and Pluss Home Improvement Services.
Contact info
22 Marsh Road, EX17 1EU, Devon, United Kingdom
- 01363776486
- info@dolphindevon.co.uk
- dolphindevon.co.uk
4.8
Excellent
150 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Dolphin Stairlifts South West LTD
Thankyou for the review, we are so pleased your found our service to be great!
Service and repair
The initial request for a service was made promptly, and although there was a problem, they fitted me in after a cancellation for the repair to be done.
Both engineers were pleasant, considerate and understood my concerns.
They are a credit to the company, and I will not hesitate to use them in the future.
Frances
12 June 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you so much for taking the time to leave us a review, we really do pride ourselves on our engineers.
A friendly efficient service the…great service
A friendly efficient service the mechanic was on time and knew what he was doing.
8 June 2026
Reply from Dolphin Stairlifts South West LTD
Thankyou for the review, I will pass your kind words onto Andy and the team!
Excellent company to work with.
2 June 2026
Reply from Dolphin Stairlifts South West LTD
Thank you, Vanessa, for your lovely review. We always aim to provide an excellent service, so it really means a lot to us.
I rang Dolphin Stairlifts first thing…
I rang Dolphin Stairlifts first thing in the morning as my footrest was stuck. My call was quickly answered and an engineer arrived midday.
1 June 2026
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leave us a review, we are delighted you were happy with our call out service, our team always aims to respond as efficiently as possible. Many thanks - Dolphin
Reply from Dolphin Stairlifts South West LTD
Thank you for the review, I will pass your feedback onto Neil and the team, we are delighted you found our service to be so efficient and prompt!
Reply from Dolphin Stairlifts South West LTD
Thankyou for leaving us a review, I will pass on your feedback to Lewis and the team!
Fast service as promised,repair man…
Fast service as promised,repair man very polite and helpful. Will recommend your company to anyone needing a stairlift. Thank you.
21 May 2026
Reply from Dolphin Stairlifts South West LTD
Thank you so much for spending the time to review Dolphin, Ben was delighted to have visited you, I will pass on your kind words.
Reply from Dolphin Stairlifts South West LTD
Thank you for your review, we’re really pleased to hear you’ve received such consistently good service from us. It's exactly what we strive for.
Excellent experience all round
Excellent experience all round, starting with the young lady in the showroom and ending with Gary who installed the lift, not forgetting Perry who did all the measurements. All the staff were friendly, professional, cheerful and efficient.
Thank you to Darren Chapman (electrician) for recommending Dolphin.
9 May 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
We’re so pleased to hear you had such a positive experience.
We’ll be sure to pass your comments on to Gary, Perry and Lauren!
Reply from Dolphin Stairlifts South West LTD
Thank you so much for leaving us a review, I will pass your lovely feedback onto Lewis.
I would absolutely recommend this company.
The staff are knowlegeable, helpful and polite.
We bought a FlowX stairlift after trying one out at the showroom. It was installed within a month, looks good and is working well.
Thank you all
Brian George
22 April 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to review us, we were delighted to welcome you into our showroom and very pleased you are happy with your new stairlift.
Professionalism curtios and competent engineer showed competence and skills combined with a professional attitude
Engineer competent, skilled, professional and curtios
Helpful, answered any question
Credit to the company
8 April 2026
Reply from Dolphin Stairlifts South West LTD
Thankyou for your kind review we greatly appreciate it. I will pass on your feedback to Ben and the team.
I am 84 years old
I am 84 years old . My stair lift was going no where. I phoned Dolphins stairlift South west. A very knowledgeable yound lady answered the phone. With her help we did a manual check and she realized that I needed am engineer. A very nice gentleman arived 2 hours later and found the lift needed a switch. Job done . This is what I call service. WELL DONE
16 April 2026
Reply from Dolphin Stairlifts South West LTD
Thank you so much for taking the time to leave us a review. We’re really pleased we were able to help get your stairlift back up and running so quickly. I’ll be sure to pass your lovely comments on to the team.
Incredibly helpful staff
Incredibly helpful staff, nothing was too much trouble.
Thankyou!
15 April 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leaving us a review, we were delighted to have welcomed you into our showroom.
A great local customer focused company
My recent commutations to the office, (both on the telephone and via emails), were both easy and quickly responded to by two very nice ladies. The following and subsequent visits to me by two different engineers were also excellent, as they were both polite and knowledgeable regarding the product. It is nice to deal with a company that is customer focused.
7 April 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leave us a review, we are proud of our customer focus and aim to give each client a personal service.
Technician punctual
Technician punctual, he was pleasant, worked well and quickly and job completed satisfactorily. Will certainly use Dolphin Stairlifts again.
25 March 2026
Reply from Dolphin Stairlifts South West LTD
Thank you for the lovely review. We’re really pleased to hear everything went smoothly and that our engineer made a good impression.
Great team, quality product. Would recomend
Great team - arrived 3 days after initial communication to give advice, measure up and costings. Three days later a fitter arrived to instal. After 3 hrs he had completed the work to a high standard. Would recomend.
5 March 2026
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leave us such a lovely review. We’re really pleased to hear you were happy with how quickly everything was arranged and with the standard of the installation. I’ll be sure to pass your comments on to the team.
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leave us a review, we are delighted you found our service and staff so helpful.
Very professional and friendly service…
Very professional and friendly service to install a tricky stairlift with lots of twists and turns. Impressive precise workmanship carried out by Lee and Neal who were extremely courteous. Nothing was too much trouble and the finished stairlift has certainly made life easier. We were kept very well informed from the survey and quotation stage, to the ordering and fitting. Highly recommended. Sue C Galmpton
16 March 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you so much, We’re really glad the stairlift has made things easier for you. I’ll pass your lovely feedback on. Thanks again for choosing Dolphin.
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