Very professional and friendly service to install a tricky stairlift with lots of twists and turns. Impressive precise workmanship carried out by Lee and Neal who were extremely courteous. Nothing wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We initially chose Dolphin Stairlifts as they are local to where my father lives. We wanted someone local for ease of maintenance and callouts. What added to the experience is that they offered 3 d... See more
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Leigh came to my Mother's house yesterday to recommission and service her long outside Stairlift. What a professional, nothing was too much trouble, attention to detail second to none and all wit... See more
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So Adam buck came first off to do the survey and then Leigh tucker came to install the stairlift today. The service from start to finish has been amazing you can tell from the way both men spoke they... See more
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Company details
- Mobility equipment supplier
- also in
- Aged Care
- Disability equipment supplier
- Disability Services & Support Organisation
- Home Care Service
- Lift Service
Written by the company
Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. We are also referred to as ‘Dolphin Devon Stairlifts’. Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price. We’re not tied to one manufacturer or one type of stairlift; so no matter what your requirement, we can find the right solution for you and your home. Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business. We care that you have the right stairlift or lifting solution fitted to meet your individual needs and with over 25 years’ experience, we are confident in the advice we give and the work we do. We don’t employ sales people to carry out our free surveys – just trained engineer surveyors who are not paid on a commission basis. So there’s no hard sell from us and we never outstay our welcome. As well as catering for individuals in their home Dolphin Devon Stairlifts works with Local Authority and Professional Care Providers including; Devon County Council, Exeter City Council, Plymouth City Council, Torridge District Council, Torbay Council, South Hams District Council, Westward Housing Association, Cornerstone, Guinness Trust, LiveWest and Pluss Home Improvement Services.
Contact info
22 Marsh Road, EX17 1EU, Devon, United Kingdom
- 01363776486
- info@dolphindevon.co.uk
- dolphindevon.co.uk
4.8
Excellent
150 reviews
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Replied to 100% of negative reviews
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Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to leave us a review, we are delighted you found our service helpful as usual.
Reply from Dolphin Stairlifts South West LTD
Thank you for the lovely 5‑star review. We’re really pleased to hear you found the service quick and seamless, it’s much appreciated.
Excellent Service
Very quick breakdown response & very helpful staff - much appreciated
23 February 2026
Reply from Dolphin Stairlifts South West LTD
Hi Ann, thanks so much for your 5‑star review. We're glad we could help quickly and appreciate your kind words.
Good, but pricey spares.
The engineer was on time, polite and efficient.
I would have given 5 stars if we hadn't have to pay such a high price of £63 for 2 batteries which can be bought on the Internet for approx £25 (for 2 x Lucas brand).
23 February 2026
Reply from Dolphin Stairlifts South West LTD
Thank you for your feedback. We're pleased to hear the engineer was on time, polite and efficient. We’re sorry to hear you felt the battery price was high and appreciate you sharing your thoughts with us.
Team arrived on time
Team arrived on time, serviced my stair lift, couldn't tell they were here, very polite, everything satisfactory.
24 February 2026
Reply from Dolphin Stairlifts South West LTD
Hi Michael, Thank you for the 5‑star review. We're glad the team arrived on time and serviced your stairlift efficiently. We appreciate your kind feedback.
Reply from Dolphin Stairlifts South West LTD
Thank you so much for your kind review. We're really glad you had a good experience
As a local family‑run business, feedback like this truly means a lot to us.
Reply from Dolphin Stairlifts South West LTD
Thank you, Andy and the team are pleased you found us so helpful.
Reply from Dolphin Stairlifts South West LTD
Thank you for your kind feedback. Lewis and Ben are very pleased to hear this.
I’ve only just placed the order
I’ve only just placed the order, so far the service and efficiency has been excellent
18 February 2026
Reply from Dolphin Stairlifts South West LTD
Thankyou for leaving us a review, Perry and the team are delighted to have received your order and are looking forward to visiting you to install your new lift.
Very polite and professional engineer
Very polite and professional engineer. Punctual and very tidy and informative.
12 February 2026
Reply from Dolphin Stairlifts South West LTD
Lewis was delighted to have visited you, thank you for leaving us a review.
Efficient and friendly and helpful.
10 February 2026
Reply from Dolphin Stairlifts South West LTD
Richard was very pleased to have visited you, thank you for your kind review.
They go the extra mile!
The company engineer was punctual, polite and simply got on with the annual inspection.
No problems there but he kindly drew my attention to a 'soft' stair and even offered to line up a carpenter for me as I am nearly 78 and in poor health. Brilliant!
4 February 2026
Reply from Dolphin Stairlifts South West LTD
Thank you for taking the time to review the service you have received from Dolphin, we do strive to go the extra mile, Lewis was delighted to have visited you.
Friendly and Efficient Service
Lewis let us know what time he would arrive and was on time. Fast, friendly and efficient worker. Very happy with the service provided.
14 January 2026
Reply from Dolphin Stairlifts South West LTD
Thank you for the review, we work hard to give excellent service to all our customers. Lewis was delighted to have visited you.
The service was welcoming and tailored
The service was welcoming and tailored, with no pressure to buy, making for a positive experience. The showroom's arrangement allows potential customers to try the equipment confidently. Having worked with Dolphin Lifts for both myself and my parents, I can highly recommend them. The variety of other mobility products on display also left a strong impression on me.
7 January 2026
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you so much for this wonderful review, it will really help other customers to ensure they get the right solution for them.
On time, no fuss, nice chap.
On time, no fuss, nice chap.
And assume he did a great job :)
12 December 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou for the review we were very pleased to have serviced your lift.
Great professionalism from office…
Great professionalism from office communication to first visit to installation by all concerned. Installed early August with friendliness and efficiency, we needed an alteration in October which was done with equal good will and skill. No pressure with initial admin and guarantee info, and the two engineers on the separate occasions of installation were excellent. Everything working well, thus writing review now. Thank you.
2 September 2025
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thankyou for such a lovely review, we are very proud of our Dolphin team who are trained to a high standard of skill.
Reply from Dolphin Stairlifts South West LTD
Thankyou for taking the time to review our local family run business, we are very proud of our friendly and professional engineers.
Friendly
Friendly, informative, personalised service, no sales pressure. I felt the set up in the showroom gave future customers the ability to use the equipment with confidence.
I Have dealt with Dolphin lifts now for myself and previously for my parents would thoroughly recommend. I was also impressed by the other mobility items on show.
28 November 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou for taking the time to leave us a review. We are very proud of our company ethos and very pleased you were able to benefit from our showroom!
5 stars plus
So Adam buck came first off to do the survey and then Leigh tucker came to install the stairlift today. The service from start to finish has been amazing you can tell from the way both men spoke they enjoyed their jobs and working for their company they were both kind polite and very professional.
25 November 2025
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Thank you for your review, we are delighted you were so pleased with our service.
Good friendly service
24 November 2025
Reply from Dolphin Stairlifts South West LTD
Thank you for your review, we do enjoy being friendly with our service!
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