Very professional and friendly service to install a tricky stairlift with lots of twists and turns. Impressive precise workmanship carried out by Lee and Neal who were extremely courteous. Nothing wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We initially chose Dolphin Stairlifts as they are local to where my father lives. We wanted someone local for ease of maintenance and callouts. What added to the experience is that they offered 3 d... See more
Company replied
Leigh came to my Mother's house yesterday to recommission and service her long outside Stairlift. What a professional, nothing was too much trouble, attention to detail second to none and all wit... See more
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So Adam buck came first off to do the survey and then Leigh tucker came to install the stairlift today. The service from start to finish has been amazing you can tell from the way both men spoke they... See more
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Company details
- Mobility equipment supplier
- also in
- Aged Care
- Disability equipment supplier
- Disability Services & Support Organisation
- Home Care Service
- Lift Service
Written by the company
Dolphin Stairlifts (South West) Ltd are an independent provider of stairlifts, through-the-floor-lifts, pool hoists and other lifting solutions to clients in Devon. We are also referred to as ‘Dolphin Devon Stairlifts’. Being an approved agent for many of the largest manufacturers in the industry including Stannah, Wessex, Access, Stiltz homelifts, Platinum, Terry Lifts and Bruno means we can provide the right product for your individual requirements at the best price. We’re not tied to one manufacturer or one type of stairlift; so no matter what your requirement, we can find the right solution for you and your home. Our team prides itself on being highly professional whilst offering that personal touch and warmth which comes naturally from a family-run business. We care that you have the right stairlift or lifting solution fitted to meet your individual needs and with over 25 years’ experience, we are confident in the advice we give and the work we do. We don’t employ sales people to carry out our free surveys – just trained engineer surveyors who are not paid on a commission basis. So there’s no hard sell from us and we never outstay our welcome. As well as catering for individuals in their home Dolphin Devon Stairlifts works with Local Authority and Professional Care Providers including; Devon County Council, Exeter City Council, Plymouth City Council, Torridge District Council, Torbay Council, South Hams District Council, Westward Housing Association, Cornerstone, Guinness Trust, LiveWest and Pluss Home Improvement Services.
Contact info
22 Marsh Road, EX17 1EU, Devon, United Kingdom
- 01363776486
- info@dolphindevon.co.uk
- dolphindevon.co.uk
4.8
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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First class company for excellent service.
From our experience of dealing with Dolphin over a number of years, as a top rate company Dolphin fully deserve 5 star rating. The ladies in the office that deal with queries or arrange service bookings are most helpful and very pleasant to speak to, unfortunately we have no names. All the engineers that have visited us are very professional and effective. Nothing seems to be too much trouble. They include Neal, Sean,Adam, Ben and Lewis. Apologies to any I have missed. Great service from all.
30 April 2025
Reply from Dolphin Stairlifts South West LTD
Hi David, Thank you so much for this review, we aim to go above and beyond so we are delighted you appreciate our service!
Very polite and explained what he was…
Very polite and explained what he was doing 👏 👌 and left everything clean
1 May 2025
Reply from Dolphin Stairlifts South West LTD
Thank you Donna for the lovely review, we are delighted you were so happy with our services!
Recent annual service
Recent annual service of nearly 10 year old stairlift performed quickly and efficiently. We made enquiries about replacing the seat which was getting a bit worn and the company indicated that they had refurbished units available at a decent saving from new.
22 April 2025
Reply from Dolphin Stairlifts South West LTD
Hi John, Thank you for your review, we are so pleased you were happy with our service.
First class
First class. The mechanic understood why the footrest was not extending and fixed it with the right replacement.
16 April 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou for taking the time to leave us a review, we are so pleased we could get the footrest working again for you!
Reply from Dolphin Stairlifts South West LTD
Hi Ken,
Thankyou for your review, we are delighted you had a great service from us.
Many thanks
Dolphin
Problem solved.
Problem solved.
Repair carried out by in an efficient manner by a very pleasant engineer
24 March 2025
Reply from Dolphin Stairlifts South West LTD
Hi Susan,
Thankyou for taking the time to leave us a review, I am so pleased your repair went as planned.
Many thanks
Dolphin
All the staff & engineers are so…
All the staff & engineers are so helpful & a very quick response when I had a problem with the stair lift.
I would recommend Dolphin of Crediton to all who need to put in a stair lift so that they can stay in their home.
13 March 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou so much for taking the time to review us, We are so pleased we could get your lift back up and running!
Very helpful to deal with.
28 February 2025
Reply from Dolphin Stairlifts South West LTD
Hi Elinor, Thank you so much for you review, We hope your experience with us continues to be super helpful!
Reply from Dolphin Stairlifts South West LTD
Thankyou so much for your review, we are delighted when we can get lifts back up and running!
Excellent
Our need for a stairlift was pretty urgent and Dolphin responded very quickly.
Very easy to deal with and always ready to help
12 February 2025
Reply from Dolphin Stairlifts South West LTD
Thankyou so much for your review, we are so pleased you valued our quick response times.
Reply from Dolphin Stairlifts South West LTD
Thankyou so much for your kind review!
Friendly, professional, family business
I have had the pleasure of working with Dolphin Stairlifts South West for many years. They are a friendly, professional, family business who care about their customers and the wider community. If you are looking for help with mobility I think you will find them easy to talk to, full of helpful advice and very reasonable.
27 January 2025
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Hi Tamsin, thank you so much for leaving us a review, we very much enjoy working with you too!
The kind and efficient staff made this…
The kind and efficient staff made this process so easy for me. I was nervous about getting and using my stairlift but the admin team on the phone, the surveyor who came to my house and the engineer who installed the lift made the whole experience so simple. Everything was explained and I am thrilled with my new stairlift.
23 January 2025
Unprompted review
Reply from Dolphin Stairlifts South West LTD
Hi David, thankyou for your review we are so pleased that you are thrilled with your new stairlift!
Reply from Dolphin Stairlifts South West LTD
Hi Ann, Thankyou so much for your review we are thrilled you enjoyed our customer service.
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