Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more
Company replied
By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more
Company replied
D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more
Company replied
Company details
- #121 of 136 best companies in Insurance company
- #23 of 29 best companies in Appliance repair service
- #114 of 120 best companies in Heating service
- #3 of 4 best companies in Machine Repair Service
- #5 of 6 best companies in Refrigerator repair service
- #5 of 6 best companies in Washing Machine & Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
146k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Really easy to get cover
Just a few simple questions, job done. A couple of minutes appliance covered.
24 June 2026
An excellent service provided
An excellent service provided
From picking a new TV was made very easy.
Write down to the delivery I had a very good experience
Thank you for sorting this out for me.
6 July 2026
The young lady dealing with me was most…
The young lady dealing with me was most helpful Can’t say the same for delivery company.
6 July 2026
Not a great start
Took out policies on my new home appliances. Followed link to create account, did that, Opps somethings gone wrong nothing to show.
6 July 2026
Great experience
Great experience. I dealt with a very helpful lady who aligned insurance cover for my new washing machine with an existing policy for my oven. All documents arrived by email very quickly as promised.
3 July 2026
my experience was good
my experience was good. your Agentt was helpful nice and made everything clear. no haggles in the past wen i've had problems with goods. so for today you get great report
6 July 2026
Reply from Domestic & General - UK
Hi Hilary,
Thanks for leaving D&G a review.
We're pleased to see you've had such a good experience and really appreciate the 5 stars.
Thank you,
Shane
D&G Team
Plan expired for no apparent reason
I had a maintenance agreement which stated that it would continue for as long as I wanted. Somehow it expired at the end of the first year. I only noticed when the monthly direct debit was not taken as usual. I had been expecting a small increase in the monthly payments but the plan was allowed to expire without any notification to me. When I rang up to find out why the agent confirmed that I had not cancelled but could not explain why it had expired. Have set up a new one and will check carefully in a years time to make sure the same doesn’t happen again.
22 June 2026
Reply from Domestic & General - UK
Hi Ian,
Thanks for taking the time to leave a review.
I'm sorry to read about the error that occurred with your plan renewal. We appreciate that it will have been a surprise to you when your plan did not renew as expected and apologise for any stress this may have caused.
I am glad to hear that your plan has now been set up again however.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
Thank you,
Sam
D&G Team
The engineer quickly got to the root of the problem
The engineer quickly got to the root of the problem and was quite jolly
6 July 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to read that the engineer was jolly and quick at diagnosing the fault on your appliance.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
excellent service from all involved
6 July 2026
Reply from Domestic & General - UK
Hi Julie,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received an excellent service!
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Delivery driver called in sick today
Delivery driver called in sick today, so I couldn’t get my old machine taken away and the new one installed.. it’s nearly 8weeks now without a washing machine.The machine I bought was less than 6months old, so between waiting on repair men, wrong parts ordered, machine not repairable now no delivery… your company is a disaster…
6 July 2026
Reply from Domestic & General - UK
Hello Paul.
It's disappointing to see that you've been without your washing machine for such an extended amount of time.
I can only apologise for the inconvenience you've been caused by our supplier not being able to deliver and install your replacement appliance.
So we can look into this for you please send an email to hello@domesticandgeneral.com, explaining in detail what has happened also making sure to include your full name, full address and a copy of your review too, to enable the team to review this swiftly.
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hi Mark,
Thanks for taking the time to share your 5 star review!
We're pleased to read that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Patient & precise
The lady I dealt with was very patient & although reading from a script, was very precise.
5 July 2026
Reply from Domestic & General - UK
Hi Linda,
Thanks for taking the time to share your 5 star review!
We're pleased to read that the agent who dealt with your call was very patient and precise with her wording.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Speaking very good
2 July 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you received a good service.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi,
We're pleased to see how happy you were with your recent experience and that you found us helpful and understanding.
Thank you,
Shane
D&G Team
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