Domubrands Reviews 139

Received a vonhaus electric lawnmower - it did take longer than expected to arrive - but the grass collector was damaged, excellent customer service resolved the issue quickly.

Getting things right first time is what most organisations strive for but what sets companies apart is how they deal with problems when they arise. This is what sets VonHaus well above the norm. Their use of Evri as delivery agent was also first class. Communication was excellent and I was kept fully informed of progress with my order and subsequent replacement order from both the supplier snd delivery agent. All in all I was most impressed.

Ordered a couple of items from here. Quick delivery but sadly one item had a fault. Reported and dealt within the day. Impressive! New product on its way! Big high five regarding customers relations!! Will definitely recommend to family and friends.

The mini greenhouse was a good price and next day delivery was offered and paid for. The delivery company, Evri, did not deliver next day but customer services sorted a refund very quickly. The item when it arrived was as described and all seems in order. No complaints about Domu

We had an issue with our Vonhaus BBQ and the customer service has been incredible. They have been very quick to respond to my emails and have sorted a replacement immediately.

Would highly recommend this company!

I bought an electric knife sharper. definitely the best knife i have used . Communication was fantastic. Well, packaged. Thank you

Bought an extending 20v battery hedge trimmer.
Battery wasn’t charging. Contacted support. They sent a new battery.
Everything working fine now.
The extending Hedge trimmer is great value for money, sturdy and easy to use

Bought an expensive hose pipe and it wasn’t functioning properly. Got in touch with customer services and they have replaced free of charge! Brilliant communication and service. Very professional and efficient. Thank you

A very helpful customer service response researching measurements of the product to check before purchase.Polite, efficient and friendly
An excellent value for money walk in greenhouse supplied and in use.

Customer services team very helpful - bought the two wheel wheelbarrow via Amazon for mum. Self-assembly - went together no problems. Described accurately and is light weight.
Pneumatic tyres make it easier to move over rough ground. I wanted to know tyre pressure PSI/bar in case they needed a top up. Answer provided. Thank you team.

Sorted problems out helpfully and with patience.......

Purchased a cordless lawnmower 3 weeks ago and works perfectly. Several height adjustments and very light indeed. Battery takes around 30 mins to charge up and cuts both lawns comfortably. Simple to assemble and very lightweight machine. Very pleased. Thank you.

Very helpful and prompt customer service team. I had a query about a product, they answered it to the best of their knowledge and when they weren't able to sourced the answer from the manufacturer.

Excellent experience customer service is quick to answer and help you out

Do not use this company i ordered a scarifier from B&Q not knowing they had a market place and it would be coming from a 3rd party if I knew that i wouldn't of got it cos dealing with a 3rd party is a pain my item got sent back to the sender by the delivery company and I was told I would get a full refund but I'm still waiting for it i was told that they have sorted it at their end and to ring my bank I've rang the bank and they have nothing coming from this company to my bank i was then told it's down to B&Q to sort my refund out what was a bareface lie cos B&Q told me it's not up to them to sort out this is now three weeks later I've never had any problems receiving another refunds in my life I wouldn't get
anything from here they are quick enough to take you're money but drag their feet when you want it back and now they just blanking me and not getting back to me

Thought I hade the wrong coloured gazebo, but in the end it wasn't, it was correct and Miel was very helpful and polite and understanding. The Gazebo itself and the sides are great and worth the money. Easy to erect as well, it is a pop up unit and took 5 minutes to erect with canopy. I bought the cyndrical weights and filled with sand as recommended by Vonhaus, they do fit but a little loose, but does the job. Very please with Vonhaus overall.

Bought a Pole Trimmer. The battery didn’t work. I emailed customer services who responded straight away and I received a new battery within 48 hours.

Although I was disappointed with the product initially, can’t fault the speedy response from customer services.

I ordered a bin through Amazon (apparently from Domu). I decided I didn’t want it. I received a return label through Amazon and sent it back with n accordance with the instructions provided but had no refund. When I contacted Amazon, they were not at all helpful so I contacted Domu and they responded and refunded immediately.
The email was polite, respectful and friendly. Good job!

Avoid at all costs! I ordered on Tesco Marketplace a greenhouse from Domubrands. The greenhouse came with a hole in the cover, and despite my following instructions correctly, the entire greenhouse collapsed several days later, breaking my tomato plants. It is of bad quality and flimsy. Customer service is even worse as they are actually incapable of issuing a refund for weeks from my initial contact about the cover, then escalated by the greenhouse collapsing. They do answer emails with promises to refund, but that never happens as I get sent around in circles and suggestions to call Tesco myself etc. I called Tesco, and they advised that this is entirely up to the marketplace to issue a refund. It is a disgrace! I have no refund, a broken greenhouse and destroyed plants I paid my money for. Also, their phone line is non-existent. No one ever answers it. Just avoid them, that's all.