The customer service from Don Ruffles was exemplary. I dealt mostly with Melanie, who was extremely helpful in answering my ignorant questions. But equally impressive was the speed of delivery of... See more
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Cannot fault the product, the customer service and delivery times. Melanie got in touch only a couple of hours after purchase to confirm everything and we received the shredder less than 24 hours late... See more
Good machine, however doesn't do 12/15 pages at once and you need to reduce otherwise pages get stuck. Delivery was awful, company that delivered left outside another office premises and ran! It's n... See more
Ordered a competitively priced Fellowes 62MC Deskside Shredder plus shredder oil, waste bags and sharpening / lubrication sheets. Shredder arrived just a few days later via a parcel delivery an... See more
Impressive Service
From the time of order, which was quite straightforward, to the delivery and the communications updates in between, we could not have been more satisfied with the service received. We are planning to make further purchases of Shredders and accessories and we are quite sure that we will stick with the company. Very good job all around.
19 January 2024
Unprompted review
Excellent service,communication and…
Excellent service,communication and delivery.
9 December 2023
Unprompted review
Quick and Easy ⭐
Cannot fault the product, the customer service and delivery times. Melanie got in touch only a couple of hours after purchase to confirm everything and we received the shredder less than 24 hours later, despite expecting a 2-3 day lead time. The product itself is in near-perfect condition and if we ever need another shredder, I know where to go!
21 November 2023
Unprompted review
poor quality, awful return policy
The one star is only for the nice customer care agent Chris who tried his best to be communicative and resolve the matter. However, everything else was extremely dissatisfying. Received a desk in poor condition and with cracks. I now have to keep this desk as the manufacturer wouldn’t pick it up once it was built. They insisted for the desk to be in its original package for pickup. At least the damage component was replaced, but for the price I had paid, this desk is a complete disappointment and their return policy absolutely bad. Definitely wouldn’t recommend or purchase from them again. I’d rather go to IKEA or other well-known furniture shops where there is a guarantee for the items and better policies regarding return etc.
5 November 2023
Unprompted review
Reply from Donruffles
We appreciate your detailed feedback about the desk you received. The situation was indeed intricate. Initially, you chose not to proceed with the order, and after assembling the desk, damage was discovered. Our willingness to address the issue was constrained by our supplier's terms and conditions, explicitly stating that all parts should be checked before assembly.
Furthermore, it's worth noting that all well-known furniture suppliers commonly request customers to verify the correctness of supplied parts before assembling. In alignment with industry practices, both we and our suppliers are well within our rights to adhere to these standards.
Despite our efforts to offer solutions, such as sending replacement parts or arranging a collection, it became challenging due to the assembly and the absence of packaging - again we recomend customers to keep original packaging for such events as couriers will not collect items not suitably packaged, which you did not do.
The extended resolution process was further complicated by delays in your responses and changes in your decisions.
In the end, Dynamic decided to provide only the original damaged parts, as further options were limited by the circumstances. We regret any inconvenience caused and value your feedback to help us refine our services.
After sending a shredder back under…
After sending a shredder back under warranty (we had no problems with delivery) we were advised it was damaged in transit and they could not do anything about it, we were then charged £100 for this. One of the directors responded to me when i requested a credit as i do not see why we should be charged £100 to be told they can't repair or replace something under warranty.
The response i got is below and when i deemed this response as rude another director responded telling me that it was unacceptable for me to call them rude and that it was dealt with "professionally".
"how can you not understand that your shredder could not be repaired under warranty or not, as it was so severely damaged in transit to the repair centre. The transportation of your shredder is entirely your responsibility and is not in any way our remit. As a graphic example, If you were to write off your car driving it to a garage to have it repaired under warranty, do you really think the garage will repair the written off car at their expense ?
I have supplied images and documented everything including the engineers report as best I can, so please let me know if you still do not understand and I will try to get someone else in the company to explain further ."
I do wish i had read reviews before purchasing as i can see i am not the only one who has experienced problems with something under warranty and subsequently rude customer service.
28 November 2023
Unprompted review
Reply from Donruffles
Thank you for providing additional insights into your recent experience with our company. We understand the frustration surrounding the £100 charge for the assessment conducted by our engineers, but it's essential to clarify once again that this charge is a pass-through cost incurred from the assessment that you requested, and it was fully communicated to you in advance.
In response to your communication, our team, strived to handle the matter professionally, adhering to our standard practices. However, we must address the recent communication from you, which made assertions about our company, insinuated deceptive practices in sales, and labelled a staff member as rude - we appreciate that you apologised for this by email, but we find these allegations to be not only unacceptable but also distressing as none of these claims are factual.
As the leading supplier of commercial shredders in the UK with a customer base exceeding 300,000 users, our extensive experience demonstrates our commitment to providing quality products and service. We diligently explained the entire process, sharing details of the charges, providing the engineer's report illustrating a thorough inspection of the machine, and supplying images of the damage. Unfortunately, you decided to ignore this completely, and while we acknowledge your concerns, we want to emphasize that we cannot accept customers bringing our company or staff into disrepute with unfounded allegations.
Chris Monk 5 🌟🌟🌟🌟🌟
I would highly recommend this company after the 5 star service I received from Chris Monk at their head office . Part of my order was out of stock and Chris kept me fully informed of its expected delivery date.
Many thanks Chris 😊
29 September 2023
Unprompted review
The service received was really great…
The service received was really great at all times with most helpful advice as to the best machine for my requirements.The order was confirmed and less than 24 hrs. later the machine was with me and this exceeded my expectations.Good "old fashioned" service and nice people to deal with.Keep up the good work!!
1 November 2023
Unprompted review
Easy ordering arrived on time good…
Easy ordering arrived on time good product
11 October 2023
Unprompted review
Ordered a magnetic brush from them…
Ordered a magnetic brush from them nearly 2 months ago,have had to chase them with emails only to keep being told its there supplier issue
Still waiting for a refund !
Found same product on amazon for £1 more arrived next day
Don't waste your time with them there customer service is shocking
11 August 2023
Unprompted review
Reply from Donruffles
Sorry to say we have been badly let down by our suppliers in this instance which is not usual and we have credited this order accordingly
First Class Service
First Class Service
Kept informed of delivery every step of the way
Product delivered safe and on time
Would recommend
7 July 2023
Unprompted review
What I needed when I needed it at the…
What I needed when I needed it at the right price. Good service.
22 June 2023
Unprompted review
Bought a shredder from these guys
Bought a shredder from these guys. Super fast delivery, good price and vat invoice via email. Can't complain.
2 June 2023
Unprompted review
Very happy with the service
Very happy with the service. Product arrived quickly and works very well. Overall a good company and good product.
25 May 2023
Unprompted review
Disappointing service
Ordered product - didn't arrive for almost two weeks contacted support only to be told that order had been missed! Disappointing
28 April 2023
Unprompted review
No problems
No problems, Ordered item delived next working day.
I have used them before & would again
25 April 2023
Unprompted review
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