DPB Plumbing and Heating Engineers Ltd Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being punctual, polite, and extremely knowledgeable, often going the extra mile to ensure satisfaction. Many highlight the excellent service, noting the efficiency, professionalism, and helpfulness from the initial phone call to the completion of the job. People are particularly impressed with the quick response times, the clear explanations provided, and the tidy work ethic of the engineers. However, some customers also noted an issue with reaching an engineer when their boiler failed, which caused a delay in service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the politeness, efficiency, and punctuality... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Great service from the initial phone call. We could not find the water mains turned off for the house and we had a pipe about to burst and a cistern constantly filling up. We thought we needed to get... See more

Company replied


Company details

  1. Gas engineer
  2. Central Heating Service
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(268)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended!! Today Jamie and alfie replaced my old…

Today Jamie and alfie replaced my old boiler,no fuss no mess and on top of the fact they did an excellent job ,what nice young men. Very patient when I asked questions .They arrived when they said they would and cracked straight on,,I would highly DPB plumbing ,,great team and thankyou

12 September 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your kind words and for taking the time to share your experience with us! We're delighted to hear that Jamie and Alfie were able to provide you with excellent service while being patient and helpful throughout the process. We always strive to be punctual and make sure the job is done efficiently, so it's great to know we hit the mark for you.

It was a pleasure working with you, and we truly appreciate your recommendation. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.

Thanks again for choosing DPB Plumbing!

Rated 5 out of 5 stars

Great company, fantastic service

Patrick from DPB has just left after servicing my boiler. Fantastic, friendly service and interaction with DPB from the off has been superb. From initial booking online through to all communication they have been faultless. It’s amazing how many people don’t even respond to a request for a quote online. Would not hesitate to recommend these guys for all plumbing and heating needs on the back of this initial visit. Well done DPB and thanks again Patrick!

12 September 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your fantastic review! We’re thrilled to hear that Patrick provided you with such a positive experience during your boiler service. We take pride in making sure every step, from initial contact to completion, is as smooth and responsive as possible, so it's wonderful to hear that our communication met your expectations.

We truly appreciate your recommendation and your kind words about our team's dedication. It’s customers like you who make what we do so rewarding! If you need anything in the future, whether it's plumbing or heating-related, don’t hesitate to reach out.

Thanks again for choosing DPB Plumbing, and a special thanks from Patrick!

Rated 5 out of 5 stars

Excellent bathroom refurbishments with…

Excellent bathroom refurbishments with Luke and James.
My experience with DPB has been excellent. They completed two bathroom refurbishments for myself.
From starting the job to finishing the job I found all the staff to be friendly, knowledgeable and extremely helpful. A special thank you to Luke who completed the work with the help of James. I felt completely at ease after meeting Luke that I had made the right choice in selecting DPB to complete the work. The end result exceeded my expectations. His work ethic was outstanding as he set himself high expectations for completion of the job.
I would not hesitate in recommending Luke and DPB.

3 September 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for taking the time to leave such a glowing review! We are absolutely thrilled to hear that your experience with DPB and the team, especially Luke and James, was so positive. Completing two bathroom refurbishments is no small task, and we're delighted that the end result exceeded your expectations.

Luke and James work incredibly hard to deliver the best possible service, and it's fantastic to know that their dedication, work ethic, and attention to detail made such a strong impression. We’re also pleased that you felt at ease throughout the process – that’s exactly the experience we aim to provide for all our customers.

Your recommendation means the world to us, and we’re here whenever you need us again. Thank you once more for choosing DPB Plumbing!

Rated 5 out of 5 stars

I had DPB Plumbing come and move a…

I had DPB Plumbing come and move a radiator for me. They were very professional. The price was fair and they arrived when arranged. The plumber they sent (Joe) was excellent. He was very patient as the job was a little more tricky than expected! Would definitely recommend. Very pleased.

9 September 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your kind words and for sharing your positive experience with us! We're delighted to hear that Joe was able to handle the tricky radiator move with patience and professionalism. It's always our goal to provide fair pricing and reliable service, so we're thrilled that you were pleased with the outcome.

Your recommendation means a lot to us, and we’re glad we could meet your expectations. If you ever need anything else in the future, please don’t hesitate to reach out!

Thanks again for choosing DPB Plumbing.

Rated 5 out of 5 stars

Bathroom refurbishment

Bathroom refurbishment. From first contact to getting the quote to having them arrive and carry out the work, DPB have impressed at every step; including a text reminder of start date and time.
VERY tidy workmen, excellent work ethic, and very impressive quality of work. I can highly recommend DPB Plumbing and am happy to so do.

6 September 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your wonderful feedback! We are thrilled to hear that you were impressed with every step of the process, from the initial quote to the completion of your bathroom refurbishment. It’s great to know that our team's attention to detail, work ethic, and tidy approach made such a positive impact on your experience.

Your recommendation is incredibly valuable to us, and we’re so happy you are pleased with the quality of our work. Should you need any further assistance or have future projects, we would be more than happy to help.

Thanks again for choosing DPB Plumbing!

Rated 5 out of 5 stars

Excellent service

Excellent service! We returned from holiday to no hot water. Booking an appointment was efficient and friendly. Alfie arrived on time and is friendly and knowledgeable and sorted the problem quickly, really impressed! I’m signing up for a monthly cover plan I’m so happy with the service, so glad to find a local reliable company. Thank you Alfie!

27 August 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service. Alfie is indeed a valued member of our team, and we're glad he was able to resolve your hot water issue promptly and efficiently. It's great to know that you're happy with our service and have decided to sign up for a monthly cover plan. We look forward to continuing to provide you with reliable support. If you ever need anything else, don't hesitate to reach out. Thank you for choosing us.

Rated 5 out of 5 stars

Alfie knew what he needed to do

Alfie knew what he needed to do, got on with it in an expert yet friendly way. Excellent performance and quality of work. Good bloke.

7 August 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your great review! I'm glad to hear you were pleased with the work Alfie did. He always strives to deliver expert service while maintaining a friendly approach, so it’s wonderful to see that reflected in your experience. If you need anything else in the future, don't hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

Great job from a really professional company!

At last a plumbing business that actually cares about their customers! Fast response to my request, a fair quote then the work completed quickly and efficiently. Joe fitted two new double radiators - great job and left the house really clean and tidy. Joe is a really pleasant, personable guy. Would recommend and will definitely use them again! Great staff from telephone to end job! Thank you!!

6 August 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with our service and that Joe made such a positive impression. Providing professional, efficient, and customer-focused service is always our top priority, and it’s wonderful to know we met your expectations.

We're especially glad that you found our process—from your initial call to the completion of the job—smooth and satisfactory. Joe and the rest of our team are committed to ensuring that every project is handled with care and precision, and we're pleased to hear that reflected in your feedback.

Your recommendation means a lot to us, and we look forward to being of service to you again in the future. Please don't hesitate to reach out if you need anything further.

Thank you once again for choosing us!

Rated 5 out of 5 stars

Our experience with DPB company from…Barry

Our experience with DPB company from start to finish has been exemplary. Nothing has been too much trouble from the office team to the on site plumbers . Would like to make a special thank you to Richard, Cooper and John who worked on site it was a pleasure to have them in the house . They did a superb job of the downstairs cloakroom and en-suite, very professional and tidy job. Would not hesitate to recommend .

8 August 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you found our service exemplary from start to finish. It's always our goal to ensure that our clients receive the highest level of service, and it’s rewarding to know that our office team and on-site plumbers, particularly Richard, Cooper, and John, made such a positive impression.

We take great pride in our work, and we're delighted that you’re happy with the results of your downstairs cloakroom and en-suite. Your kind words about the professionalism and tidiness of our team will certainly be shared with them—they’ll be pleased to know their efforts were appreciated.

Thank you for your trust in us and for your willingness to recommend our services. It was truly a pleasure to work with you, and we look forward to any future opportunities to assist you.

Rated 5 out of 5 stars

Brilliant!

Brilliant!! Burst pipe on a bank holiday weekend resulting in no water. Job completed by by Jamie within 2 hours of calling. Very impressed with service- will use sgain. Recommend 5*++

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Great all round experience

Our experience so far with Danny and the DPB Plumbing team has been excellent. From having our boiler serviced to advice over the phone or callouts which are quick and easy to arrange with the friendly and helpful admin team.

29 April 2024
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Dear Martin,

I hope this message finds you well. I wanted to personally thank you for taking the time to share your positive experience with DPB Plumbing & Heating Engineers. We are thrilled to hear that you were satisfied with our services.

Your feedback is incredibly valuable to us. It not only motivates our team to continue delivering high-quality service but also helps us maintain our commitment to excellence. We’re so pleased to have been able to meet your expectations!

Should you need any more assistance or have any further queries, please don’t hesitate to reach out. We look forward to serving you again in the future.

Thank you once again for your kind words and for choosing DPB Plumbing & Heating Engineers.

Warm regards,

Joanne
DPB Plumbing & Heating Engineers

Rated 5 out of 5 stars

thoroughly impressed with the very high…

thoroughly impressed with the very high standard of service provided. Danny is professional, knowledgeable, approachable and friendly, and went above and beyond to service our boiler, we then had an emergency with a hot filter tap and once again came to our rescue. Can’t recommend DPB Plumbing enough and feel totally secure knowing we have a plumber to call.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Very Happy First Time Customer

First time customer, and thoroughly impressed with the very high standard of service provided. The guys were professional, knowledgeable, approachable and friendly, and went above and beyond. While I hope I don’t encounter any more plumbing problems in the near future, I now know who I’ll be turning to if I do. Can’t recommend DPB Plumbing enough!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Can only give this company 5 Stars

Can only give this company a 5 star rating. As new customers we made an appointment to service our oil boiler, they confirmed the appointment, we received a phone call because they would be a few minutes late (collecting parts). Revisited the next day to replace a leaking filter, again on time. Danny was efficient and pleasant, as were the staff we talked to on the telephone. With emailed/text confirmations of appointments and invoicing, we were impressed with the efficiency of this company; so much so we have now joined their service plan. This is a company showing old fashioned values, while employing modern day technology. It makes a pleasant change to have a tradesman actually live up to their hype. Thank you.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The process of asking for and receiving a quote, to completion of the job was carried out in an efficient and friendly manner. The job consisted of replacing two radiators, fitting a replacement cistern pack to toilet, fitting mixer taps to kitchen sink and fitting isolation valves to the pipework. Rob who did the job was very friendly and helpful. He kept us informed at all times and cleaned up after each part of the job. On completion all rubbish was removed from the house.

We would certainly recommend DPB Plumbing for the quality of their work, and their friendly and efficient manner.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

As always fantastic service from Danny or his crew from start to end. Good communication and always available to help. Highly recommend monthly service plan.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Cannot express what an amazing level of…

Cannot express what an amazing level of workmanship, communication that we received today when Danny and Joe installed a new LPG boiler in our static home.
The whole installation was exceptional from beginning to the completion. Danny and his team are so friendly, efficient and so professional, it was totally refreshing to have such a company within our property and made us feel relaxed and reassured.

We cannot recommend DPB Plumbing enough. 10 out of 10.

28 March 2024
Unprompted review

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