DPB Plumbing and Heating Engineers Ltd Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, knowledge, and helpfulness, making interactions pleasant and productive. Many people praise the punctuality and efficiency of the engineers, who often arrive on time and complete tasks quickly and cleanly. The overall service is described as excellent, with many appreciating the quality of work and clear explanations provided. Reviewers frequently mention the company's reliability and the high standard of their work, often recommending them for various plumbing and heating needs. The seamless service, from initial booking with the helpful office team to job completion, leaves customers very satisfied.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the politeness, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Our boiler stopped working on Boxing Day and Danny called to kindly spend the time talking me through how to re-pressurise it. Danny was throughly helpful and knowledgeable meaning the problem was fix... See more

Company replied


Company details

  1. Gas engineer
  2. Central Heating Service
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(268)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bathroom refurbishment by Dpb plumbing

We recently had Rob from Dpb plumbing around to do a full refurbishment for our bathroom to take out full bath suite and replace with walking shower and fit wet wall panels sink and toilet. And what a great job he has done we are so pleased with the finished job. I can't praise Rob and Dpb enough. From start to finish he kept me informed what was going on and tidy-up after each day. Many thanks 😊

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Just had Darran and Copper to my…

Just had Darran and Copper to my caravan in Whitby to fill up the heating system and sort out the water I would just like to say what great lads!very professional and very helpful I would not hesitate to recommend thank you so much Reuben Emery 👍

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Easy to sort a monthly plan and book an appointment. When the engineer came to do the service, was friendly and informative. Would highly recommend

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Top quality bathroom refit.

I am delighted with my recent bathroom refit, and have no hesitation in recommending DPB.
The whole team are professional and efficient, and from my first contact with the office team through to assessment, quote and carrying out the work, they were all interested in my project, and focussed on providing a quality service.
Luke carried out the work with thought and care at every stage. I liked that he talked to me every day about his work plan for the day, and it meant that when decisions had to be made it was easy to have those conversations and come to a conclusion. The finish is of the highest quality, and Luke is truly a craftsman. Because I was involved at every stage, I know that it's not just the bits on show that are high quality, but I am confident that every aspect of the bathroom build (which included plastering and a new floor) has been completed with care and attention to detail. Thank you to Danny and his team.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, called up due to a leaking boiler, I am a new customer but they were able to provide a call out the same week, lovely engineers that were so helpful and the got the job done and dusted within an hour. I've even signed up to their gold plan so I am well covered moving forwards, can't speak highly enough of the professionalism of DPB I would highly recommended.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

A First Class Service

We were very fortunate to come across the company in June 2023 and would highly recommend them.
The call out in June 2023 was a boiler problem and was sorted the next day. Within that week two toilet cistern issues were sorted and the boiler was serviced.
At this time we were introduced to their Home Cover Plan, which we joined, to give piece of mind, if we had problems in the future.
Review today, because of a boiler issue, telephone call at 16:50 yesterday, arrived this morning at 10:15 and issue sorted.
A first class service.
Thank-you,
Roy

5 January 2024
Unprompted review
Rated 5 out of 5 stars

First class bathroom refit - world class service

Everyone we dealt with on the phone was very friendly and really helpful. We have just had a new bathroom fitted. Could not have more pleased with the end result. Worth every penny to have this high level of service and workmanship. Will definitely use again for an ensuite next year. Only in Yorkshire would you get a company of this quality and reliability.

Mike and Cath Buckton, East Yorkshire.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

What a great experience. From the booking process, through to the boiler service. We were kept informed every step of the way. Danny arrived on time and was very informative. Would highly recommend DPB.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

speedy response!

We were stuck with no water/heating on a Sunday due to a burst pipe! Within 30 minutes someone was here to fix it! Jamie was brilliant, and even tidied up after himself, would highly recommend DPB plumbing! Xx

3 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I cannot recommend highly enough the first class service we get from our Platinum Homecover Plan with DPB Plumbing. Always so reliable, prompt, efficient and cheerful! It’s very reassuring to know we are covered! Thankyou DPB!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

First service of the LPG Vaillant…

First service of the LPG Vaillant heating system and first time with DPB
Very professional service carried out by a truly customer focused engineer.
Having spent time training companies in the Customer Journey there is very little that DPB have to learn.
Truly excellent customer service

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Professional Company

Called DPB when I found water dripping through my bedroom ceiling. Service was incredibly quick, they arrived within 30 minutes of my call. Jamie quickly diagnosed and repaired a faulty ball valve in my loft. The overall service was wonderful from the moment my call was taken I felt I was in safe hands and that I was dealing with a professional company.

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

New to this company, found on Google after looking at favourable reviews. Excellent service, friendly, helpful and informative,good attention to detail.Will definately be using DPB Plumbing and Heating in the future.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Luke and Alfie were excellent

Luke and Alfie were excellent, professional, very tidy and really new thier stuff. They asked me what I wanted when they were uncertain and were very clear in what was possible, fantastic job and definately recommend them to anyone

19 October 2023
Unprompted review
Rated 5 out of 5 stars

So good to find such a well organised…

So good to find such a well organised company. We had a new boiler fitted and the process from initial fault diagnosis of the old boiler through to the fitting of the new one was seamless. Danny and Sean were excellent - knowledgeable, polite and informative. They arrived on time and kept us “in the loop” from start to finish. The standard of workmanship is excellent. As newcomers to the Scarborough area, we took a punt on using DPB, but they were definitely the right choice. I would have no hesitation in recommending this company.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very reliable. Knowledgeable and friendly engineers. Happy to explain what they’re doing. A pleasure to deal with them.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Bathroom Converstion

Our full bathroom conversion, was completed on time & the end result is 1st class. I can recommend DPB Plumbing without hesitation. The lead bathroom man Rob is a 1st class tradesman, the guys assisting him are great too. All are very profession while working & very pleasant too. All left clean & tidy after every days days work too.
The bathroom was fully stripped back to brick, redundant pipework etc removed & insulated & boarded etc as well as a new ceiling, all walls fully tiled etc. New lighting & extractor fitted & lovely walk in shower, wash basin etc, plus separate loo. All went as planned & is working perfectly.
You get what you pay for, no doubt there could be some slightly cheaper options, but the 1st class work is certainly worth paying for.

4 September 2023
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Central Heating Upgrade and Extension

Comany endorsed by checkatrade and trustatrader with excellent reviews. Big job involving new boiler, additional rads and overhauling existing ones plus other plumbing work. Had to be done at short notice and not straightforward. DPB had the capacity and expertise to take it on whilst other companies declined. Job was done within the required time frame and I am amazed at what 3 guys in 3 days can achieve. Very happy with the work and would highly recommend Dan and his team

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Best Plumbers Out There

DPB have serviced my boiler in the past and i've always been impressed with their punctuality, service levels and workmanship, so when i bought a house which needed a full central heating system they were the only choice for me. As always they arrived bang on time on the start date and finished on time 5 days later. I popped in to check on progress every day which was never an issue to them, the lads were always polite and helpful when i asked questions.
Danny Birley the owner has got it absolutely right with his business, great plumbers backed up by a brilliant team of ladies in the office. I would, and do, highly recommend them to everyone.

7 August 2023
Unprompted review

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