DPB Plumbing and Heating Engineers Ltd Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being punctual, polite, and extremely knowledgeable, often going the extra mile to ensure satisfaction. Many highlight the excellent service, noting the efficiency, professionalism, and helpfulness from the initial phone call to the completion of the job. People are particularly impressed with the quick response times, the clear explanations provided, and the tidy work ethic of the engineers. However, some customers also noted an issue with reaching an engineer when their boiler failed, which caused a delay in service.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the politeness, efficiency, and punctuality... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Great service from the initial phone call. We could not find the water mains turned off for the house and we had a pipe about to burst and a cistern constantly filling up. We thought we needed to get... See more

Company replied


Company details

  1. Gas engineer
  2. Central Heating Service
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(268)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Boiler installation

Great service from DPB plumbers, efficient job installing new boiler, neat and tidy and pleasant staff....always v helpful on the phone. Recommend this company 👌 👏 👍

25 March 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Great service

Great service, always clean tidy and quick to respond. Would always recommend Danny and the team

15 March 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the team.

Rated 5 out of 5 stars

Just excellent

Just excellent: punctual, courteous, tidy, professional and competent. Big job completed in less than the 3 days predicted. Great to have the follow-up to make sure we were satisfied. Looking forward to DBP doing the next project - new bathroom.

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Can’t fault them

Can’t fault them. They came out when they said they would, found the problem then came back to fix it promptly. Thankyou !

7 March 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I called DPB plumbing and heating to carry out a routine yearly service on my gas boiler.
From the initial call to the work been carried out I can honestly say this company is extremely professional and I would not hesitate to use them in the future and would recommend them to anyone.
The engineer Dan who came was very polite and even repaired my bath tap free of charge as he was already on site!

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent prompt service, arrived when promised

Excellent service. Called the receptionist who answered the phone 1st time, an engineer came out within the hour. Leak mended, part replaced on boiler. Both engineers very polite and knowledgeable. No hard sell but it made sense to take out a monthly plan to cover annual servicing and priority callout. Now I have peace of mind.

2 March 2022
Unprompted review
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Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words and we look forward to being of service to you in the future

Rated 5 out of 5 stars

First class service

First class service - as usual. Always prompt, efficient, clean work and service with a smile :) Wouldn't use anyone else!

1 March 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the Team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Was an emergency call for an invalid…

Was an emergency call for an invalid mother just out of hospital. They we very quick efficient and very polite. Even though unable to replace part- due to age of fire - they were very helpful with suggestions. Highly recommended.

24 February 2022
Unprompted review
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Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words, we were happy to attend to the call out for you and your Mother and we hope to be of service to you in the future.

Rated 5 out of 5 stars

Always great service from the whole…

Always great service from the whole team. All work carried out by them is done on time to a high standard. Always first port of call when plumbing/heating problem occurs. Thank you to all.

24 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

As ever the guys did a truly…

As ever the guys did a truly professional job, good work ethics and more importantly left the house clean and tidy. Can’t thank them enough. Well done DPB and thanks

23 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which have been shared with the Team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Excellent service

Rang this morning for help with boiler pressure. Appointment this afternoon between 2and3. Bang on 2 o’clock Ian arrived(he’s been before) and went straight to the boiler,did his magic,checked the radiators and it was fixed. Excellent service with a smile and a chat. Would highly recommend this company

17 February 2022
Unprompted review
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Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words... and also for your recommedations which are much appreciated by all the team at DPB.

Rated 5 out of 5 stars

An excellent Job

We were very pleased with the work carried out by DPB plumbing. We had a new bath and shower unit installed. The work was done to a high standard, all the mess was cleared up and removed and the work completed on time. We will certainly use them again.

16 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are much appreciated - enjoy your lovely new bathroom!

Rated 5 out of 5 stars

Boiler service…

Ian came over to do the annual service on my boiler. He was on time, professional, informative and good company. He even responded to an elderly neighbour across the road who needed some boiler advice. Can recommend this company

8 February 2022
Unprompted review
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Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words which have been shared with Ian and the DPB Team. We look forward to being of service to you in the future

Rated 5 out of 5 stars

Annual boiler service

I’ve just had my annual boiler and gas fire service.
Ian the DPB representative arrived promptly. He was polite and very courteous.
He carried out the service explaining any issues as he found them.
I find the whole company friendly and very trustworthy and wouldn’t hesitate to recommend them.

7 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words and we look forward to being of service to you in the future.

Rated 5 out of 5 stars

Another great job from DPB Plumbing

Another great job from DPB Plumbing! Moved my radiator with minimal fuss and left everything clean and tidy. Dan and his team are lovely, very friendly and efficient, nothing is too much trouble either as they also fixed an unexpected problem with my boiler at the same time.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

First class service from Danny

First class service from Danny. Knowing I was without heating and hot water, he moved around some appointment to get me in ASAP which was really appreciated. Really pleased with my new boiler and would recommend DPB to anyone looking for a local trustworthy, efficient company.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Linda & Paul Excellent prompt service…

Linda & Paul Excellent prompt service for our electric hot water & central heating system definitely use again and recommend to family and friends.

4 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and recommendations which are much appreciated. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Just moved to the area decided to have…

Just moved to the area decided to have the boiler serviced checked on the internet for recommendations and reviews and these were amazing so a quick phone call to customer service was friendly helpful and very professionally. A visit was arranged and poor Ian had the task of informing us of all the defects and a new boiler was required much to our horror ! Within 2 days we had instillation by Rich who worked so hard all day he was polite helpful informative professional and a pleasure to have in our home. So thank you to all the team involved we are very satisfied customers and highly recommend this company from start to finish and we have taken out a service plan with them too for 24/7 peace of mind !!!!

4 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are very much appreciated and have been shared with the DPB team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Ian turned up on time and with a smile…

Ian turned up on time and with a smile on his face. He found the fault with our boiler and professionally, efficiently and cleanly solved the problem. Tidied up after himself and very pleasant and polite.

2 February 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we look forward to being of service to you in the future.

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