DPB Plumbing and Heating Engineers Ltd Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their punctuality, politeness, and extensive knowledge, making every interaction pleasant and productive. Many people highlight the exceptional service, noting the efficiency and professionalism of the engineers who often go above and beyond expectations. Reviewers frequently mention the company's reliability, with engineers arriving on time and leaving work areas tidy, which contributes to a seamless experience. The office staff also receives appreciation for their helpfulness in coordinating services and ensuring smooth operations. However, some people were dissatisfied with the communication, mentioning difficulties in reaching an engineer and unfulfilled promises regarding follow-up services.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the politeness, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more

Company replied

Rated 5 out of 5 stars

Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more

Company replied

Rated 5 out of 5 stars

From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more

Company replied

Rated 5 out of 5 stars

Our boiler stopped working on Boxing Day and Danny called to kindly spend the time talking me through how to re-pressurise it. Danny was throughly helpful and knowledgeable meaning the problem was fix... See more

Company replied


Company details

  1. Gas engineer
  2. Central Heating Service
  3. Plumber

Written by the company

We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(268)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Fitted me a new boiler excellent work…

Fitted me a new boiler excellent work by Rob and his mate very professional and tidy and fitted insulation tubes to bare pipes which was a nice finish 👍would recommend and a big thank you to Louise in ths office always very helpful and friendly thank you to all 🙂

26 January 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we look forward to being of service to you in the future.

Rated 5 out of 5 stars

Very pleased with the work

Sometimes small jobs are difficult to arrange, but Dan was happy to quote for extending condensate pipe through external wall at a reasonable cost. Expecting to wait a couple of weeks, we were pleasantly surprised to have the job done next day, very neat and tidy.
Definitely recommended.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

Prompt responses to my series of…

Prompt responses to my series of (unrelated) boiler problems, even at the weekend. Friendly and efficient service by Ian and apprentice Sam; almost became 'part of the family'!

25 January 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words and we look forward to being of service to you in the future.

Rated 5 out of 5 stars

Excellent service !!! Just fabulous

Dan and team responded swiftly when my boiler broke down. They advised on the most cost effective approach and replaced my boiler within…..days of of my order…
The engineers ( Dan and team) who installed my boiler were friendly, tidy and very efficient. I can't recommend them highly enough !!!
Many thanks to Louise in the office who is always so lovely and helpful….
Excellent service! Fabulous! Thank you Angela Webster

22 January 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are much appreciated. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Consistently excellent service

Consistently excellent service from Dan and his team. Dan has attended to two jobs installing a super bath and a shower.
Two of his staff have attended to two issues in my airbnb property which were urgent. Again they were polite and did a great job.

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Toilet installation

Had a new toilet installed today and I'm extremely happy with the service!
Punctual, courteous and carried the job out with the minimum of fuss!
If I ever have any more work doing I will most definitely be using these guys again... Thank You

Viv

10 January 2022
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words which are much appreciated. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Always 5 star but definitely worth more…

Always 5 star but definitely worth more than that in our view when we experienced a ceiling collapse 2 days before Christmas Eve! Thanks Danny you are an absolute star and your workmanship is always excellent! Also thanks for Charlies Christmas treat!!

23 December 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Had leaking water tank. Louise gave me a 2 hour time slot on the same day when the plumber would call. He called as arranged and quickly fixed the problem. Very efficient and professional.

22 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work done yet again by DPB!

Excellent work done yet again by DPB!
Dan and co are very friendly and efficient in their working and communicate quickly.
Louise who I spoke with on the phone was also very polite

10/10 would recommend

17 December 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we hope to be of service to you again in the future.

Rated 5 out of 5 stars

Excellent service yet again from DPB plumbing

Yet again when we needed DPB Plumbing they were there to sort our Thermostat on the boiler problems out, with excellent service and friendly yet professional people to deal with everything.
Thank you so much for your service, you are second to none in our opinion.

7 December 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words which are much appreciated by all the team. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

Ian arrived on time to service boiler…

Ian arrived on time to service boiler and do gas checks on other appliances. He looked at the manuals and spoke to us about the history of the appliances so far and talked us through the workings of the boiler. We had mentioned a radiator that wasn't getting hot and within 5 seconds Ian saw what the problem was and had fixed it. We had it looked at before but nobody solved it. We have taken out a contract and we also have a contract on a rented property. Thank you Ian and DPB Plumbing.
Roy and Linda Moor

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Platinum Care Plan

I recently took out a Platinum Care Plan and I am impressed with it. The service is prompt and efficient. Today I contacted Danny about a problem with our bathroom toilet and it was sorted this afternoon by the engineer, Dan. I couldn't ask for better service. Thank you.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Efficient

Efficient, helpful, punctual and informative. Great job mending my boiler. Thank you

11 November 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words, we hope to be of service to you in the future.

Rated 5 out of 5 stars

Excellent as always

9 November 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and kind words. We look forward to being of service to you in the future.

Rated 5 out of 5 stars

I contacted DPB Plumbing to arrange for…

I contacted DPB Plumbing to arrange for a service for my gas fire. Danny arrived promptly he was professional friendly and reasonably priced. When he finished my fire looked brand new, I would highly recommend DPB Plumbing to anyone Hughie Carroll.

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Friendly efficient service

Ian was a great boilerman! He was late for the appointment, but explained fully and I was forewarned of this. He managed to fix the boiler at a decent price and I was grateful for his good humour during the visit! And for the working heating afterwards!!

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Seamless Boiler Change

Seamless Boiler Change
From initial visit to actual fitting of boiler I could not fault the service provided.If the maintenance contract is carried out to the same standards I foresee no future problems.

20 October 2021
Unprompted review
DPB Plumbing and Heating Engineers Ltd logo

Reply from DPB Plumbing and Heating Engineers Ltd

Thank you for your review and very kind words, we look forward to being of service to you in the future.

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