Dragonfli Reviews 211

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results for pest control, often without the need for chemicals. Many appreciate the natural and environmentally friendly approach to managing pests, finding the solutions to be efficient and easy to apply. The customer service is also consistently highlighted as excellent, with issues being resolved promptly and efficiently, and staff providing helpful advice and support. However, some people experienced issues with delivery, including delays, lack of tracking information, and concerns about the condition of live products upon arrival due to inadequate packaging for temperature control. A few customers also reported that some products, such as moth traps, did not work as expected, catching unintended insects or failing to attract the target pests.

What people talk about most

Product

Users describe positive interactions with product, consistently finding them effective for pest control and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness and top quality of the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many finding it to be excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more


Company details

  1. Garden
  2. Pest control service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good products, already reordered!

Products work great against pests and it's a plus they are environmentally friendly. Caught loads of fungus gnats with the Mini Monstera Leaf Green Sticky Traps and the colour blends really well with my green plant. I just stick them in the pot on the side and avoid the area when watering. Also bought the Clothes Moth Pheromone Traps and caught many moths with these near our wool rug and in our wardrobe.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

R.I.P Spider Mites

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oil etc). No chems as I wanted to stay natural as possible. I added 5 Amblyseius californicus - Foil Sachets . The little fellows went straight to work (I checked them under a microscope and the are fast little beggers ) and although I know the spider mites are still there I have not noticed any new damage since the end of the first. Brilliant results

23 September 2025
Unprompted review
Rated 5 out of 5 stars

clothes moth traps working

Hard to rate the trichogramma sachets but the pheromone traps definitely catch them. Hoping the sachets work - was good to learn that they should be kept clear of the pheromone traps.

22 September 2025
Unprompted review
Rated 4 out of 5 stars

Active little critters

Bought some critters to take care of a thrips issue. Two tubs of active little critters turned up and are now on with the job, thanks dragonfli.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Pleased that this company takes prompt steps to redress problems

I was originally unhappy with the non communication about the delivery of cloths moths wasps that I had ordered. However, i could not be more impressed with the treatment accorded after I complained- the package was despatched promptly and I received clear information about delivery. I received the package today and have already started my fight back against the devastating damage caused to my clothes and carpets by moths.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

The products consistently WORK

I've been using Dragonfli products since a couple of years ago, mainly mites natural predators and nematodes. ALL the products work as they are specified and the results, in my 100% organic garden are excellent. The ordering and delivery are straight forward and speedy, have received all the orders as promised and in the expected quality. I would highly recommend the products of Dragonfli.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Amblyseius cucumeris saches and Dragonflii plant soap

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would definitely recommend these predator sachets and Dragonfli for everyone.
They also have very good Daragonfli plant soap spray and other amazing things.
If any errors are made during order processing - customer service is excellent and issues are always resolved in a timely manner.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service - a bit pricey for low volume

I ordered a 5 pack of beneficials as I have summer pests on my indoor plants.

I have never dealt with pests before and wanted to try a more environmentally friendly solution - fingers crossed and all that.

Sadly one of my packs arrived without a hanging tag, customer service email dealt with it immediately and within 24 hours I had an extra single pack delivered.

Very positive experience.

The ONLY downside is the cost with having such a small collection (affected) the overall cost including postage felt high - however I appreciate postage costs are beyond their control somewhat and let's face it Dragonfli have to make £ and do business.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with houseplant pests!!

This is a fantastic way to deal with unwanted pests on your plants. I’ve used so many sprays and none helped but this much more environmentally positive and less messy way to deal with them is so good.
Would highly recommend.
Also, the customer service is fantastic!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent solutions

I bought the predatory mites for a severe fuchsia gall mite infestation on 7 fuchsia bushes. The gall mites had destroyed the bushes and I thought I might have to remove them. The Amblyseius Andersoni worked so well and after cutting back the diseased areas first the fuchsias grew back really well and are in flower again. (I had tried cutting back the diseased parts last year but the gall mites persisted.) Definitely a great product!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Aphid control using natural means

I needed advice as introducing predators for aphids is a new thing for me. I emailed and asked questions and was given detailed answers which were very helpful to me. Unfortunately the hoverfly larvae I wanted to purchase wasn't in stock, so I purchased Ladybird pupae and distribution boxes. I tipped some directly into the plant and put some in the boxes. It's difficult to say how effective they have been as I had cut off the tips of the infested shoots and some ladybirds were adult when they arrived so may have flown away but I would rather use these methods than insecticides and it's great that they are available to purchase and with good advice to help me do so correctly.

16 June 2025
Unprompted review
Rated 4 out of 5 stars

Good problem solving

Had some issues with initial poor communication around timings for my order, but the company reached out and fixed them. My only issue is the inability to talk to someone about issues. Everything is done via email.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

A great product

I've been using the moth egg killer sachets for moths for a couple of months. It's not a quick fix and you may need more than one treatment, but I am now noticing far fewer moths on my sticky traps. This works better than anything else I've tried.

23 June 2025
Unprompted review
Rated 4 out of 5 stars

Moth Killing Wasps

Prompt delivery and so far the wasps seem to be doing their job. But I have a bad infestation so will be buying another sachet to hopefully complete the job.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

I have used the nematodes for the last…

I have used the nematodes for the last couple of years after infestation of the little furry thing due to me not noticing. On each occasion they have been stopped from absolute carnage quickly . I’ve just sprayed the box again before a break so hopefully no suprises on my return . A product that actually works .

18 June 2025
Unprompted review

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